xcar link retro fit A2DP problem

sanjai

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I Have just had the Xcarlink nav system fitted in my Audi A4 2008 B8 SE and I am not able to stream music from my iPhone direct to the cars speakers. The Nav system works fine the I can hear sound when someone calls etc.
I can see the music skip on my phone screen if I press on next track, just no sound
can anyone help
I have the Audi concert radio fitted with the 6 cd changer and 1 sd card reader, there is no media button on the head unit and I don't have any controls on the gear changer panel
 
Have you spoken to the installer?
 

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