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Trying to buy a Mercedes....

Ron240 Sep 28, 2019

  1. Ron240

    Ron240 Breaking the stereotype Team Ara Blue Gold Supporter S3 Saloon Black Edition

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    Well in short it's not going well..... :(

    I have recently been very taken by the new Mercedes CLA.....I think it is a beautiful and very classy looking car both inside and out. :sunglasses:
    I have done a lot of research into the models and my original choice was the CLA 35 in Sun Yellow, but after a lot of thought I decided that I couldn't on point of principle accept the scandalous higher rate of road tax which the premium trim spec model breaches the threshold by only £130.
    I then decided on the CLA 250 in Jupiter Red which has a 224 bhp engine in top spec Premium Plus trim. This model is very well equipped as you would expect including panoramic roof, but is £4k cheaper then the lower trim spec CLA 35.
    I checked Carwow and got my 5 offers, of which one was Mercedes Glasgow so within easy travelling distance.
    Their offer was not the cheapest but still had a healthy 8.7% discount, so I decided to pay them a visit last weekend while I was in the area for a social event with my girlfriend. We were in her car so my S3 was tucked up at home in my garage.
    We arrived and I asked for the person named on the Carwow quote. First of all he checked stock cars and said there are no 250 models available and offered me 220 or 200 models, to which I said no because coming from 300+ bhp with my last 2 cars I do not want to drop down to 190 or 162 bhp. He said in that case it would need to be a factory order and the Carwow quote price would not be valid.
    I knew this was not correct because all Carwow quotes are based on factory ordered cars, but I played along and asked him to give me a price to change including my S3 trade in. He said he could not place a value on my car without seeing it, so at this point I realised I was wasting my time and left....but e-mailed a complaint later.
    The manager subsequently phoned me and said they would honour the Carwow quote for a factory ordered car and also gave me an estimate of what they could offer as a trade in - "£26k - £26.5k".
    Now my S3 is totally immaculate and is worth £28k on a trade in all day long, so I declined his offer.

    Fast forward a week to today and I visit Arnold Clark Mercedes in Dundee. There is some sort of event happening and everybody is busy, so I end up speaking to the manager and tell him I am looking to buy a CLA 250. His first words are "I've never seen one of them" and he had to look up the price list to find it. He is only familiar with the 220, 200 and 180 models. He is actually quite dismissive of my choice....saying that they are not popular/nobody wants them....so they will not stock a car they cannot sell.
    I find it hard to believe that there is no demand for the 224bhp model, but he reminds me that he knows best. ;)
    He also derided my personal choice of buying a car outright with cash rather than on PCP. I said that I think the PCP bubble is about to burst....but again he reminded me he knows best and we agree to differ.
    The upshot of the conversation was that if I wanted a factory ordered CLA 250 it would be 2020 at the earliest....so naturally at this point I left.

    There is one more Mercedes dealer group I can try......but it's not looking good so far. :(
     
    Last edited: Sep 28, 2019
    Audi Bairn and X3man like this.
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  3. X3man

    X3man Well known member Gold Supporter X3 M40i Carbon Black

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    Jeez @Ron240, how hard can it be to buy a car The mind boggles at these dealers and the b@llocks they can come up with
     
    Ron240 likes this.
  4. Ron240

    Ron240 Breaking the stereotype Team Ara Blue Gold Supporter S3 Saloon Black Edition

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    Exactly my thoughts!
    Whatever happened to "the customer is always right"
    It seems to be now that the customer knows nothing and we will tell him what he wants. :rage:
     
    X3man likes this.
  5. SaraS3

    SaraS3 Member

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    I've got my eye on the cla 35 estate when I've had the s3 a bit longer. I was told that the dealers are getting them in December but there are very few to go around as demonstrators and dealers will be lucky to get one. I would definitely have to test drive it though as I've just driven an a35 and the ride was much too hard for me. I don't know if the cla 35 will be such a hard ride as the a35. Dealer couldn't tell me. I keep buying cars and then see one I like more so must keep the s3 longer than my last 4 or 5
    I bought my last car Mercedes 250d from Arnold Clark Perth, 50 miles on, 6 months old with a big discount. I would do that again if one came up when the cla35 has been out for a while
     
  6. Ron240

    Ron240 Breaking the stereotype Team Ara Blue Gold Supporter S3 Saloon Black Edition

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    I just remembered another part of the conversation I had with the Arnold Clark manager yesterday.....
    He said there was uncertainty regarding what will happen after Brexit and they are expecting car prices to rise by up to 10%, so I said if that did happen it would have a significant effect on car buying in the UK. He said No it will make no difference at all, people will still buy cars like they always have.....to which I replied maybe not with fleet sales but private buyers will be put off, but again he said no they will not.
    When discussing the CLA 250 which he says nobody wants because people buy the lower powered models or jump straight to the CLA 35, I mentioned that the 250 is available in Europe with 4matic AWD but it is not offered in the UK because it would place the car too close in many respects to the CLA 35(a fact that has been stated by motoring journalists), he said No it is because people don't care about all wheel drive in this country.
    I found the man quite arrogant to be honest.....and if he couldn't sell me a car there and then he just wasn't interested.

    Due to a variety of reasons in the past 10 years I have not wanted to deal with Arnold Clark, but thought I would give them the benefit of the doubt this time. Unfortunately it looks like I was right so I will never again consider them for future car purchases, and will do my best to dissuade others from doing so.
     
    Last edited: Sep 29, 2019
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  7. X3man

    X3man Well known member Gold Supporter X3 M40i Carbon Black

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    He sounds like a seriously arrogant and ignorant so and so. Hilarious
     
    Ron240 likes this.
  8. X3man

    X3man Well known member Gold Supporter X3 M40i Carbon Black

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    Oh yes, and nobody in the UK cares for 4x4, so why have BMW, Merc etc etc followed Audi on this front
     
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  9. quattrogone

    quattrogone Quattro Back!

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    And of course people in this country never venture abroad let alone go anywhere the Alp's :laughing:
    I often found large dealerships an absolute bunch of %$*@'s when it came to buying new or nearly new cars when I was in my 30's
     
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  10. jassyo06

    jassyo06 Voodoo Man ! S3 Saloon Audi S3 Black Edition Porsche Voodoo Blue

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    What's for you wont go past you mate?
    Why the downgrade lol
     
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  11. Ron240

    Ron240 Breaking the stereotype Team Ara Blue Gold Supporter S3 Saloon Black Edition

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    I know your feelings about the Mercedes A Class. :D
    Actually it would technically be a downgrade, with the direct equivalent to my current car being the CLA 35.
    This is originally the car I wanted but I can't stomach the likely £480 tax at first renewal if previous price rise is repeated.
    I would like to get a CLA 250.....but who knows if it will actually happen.
     
    jassyo06 likes this.
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  13. jassyo06

    jassyo06 Voodoo Man ! S3 Saloon Audi S3 Black Edition Porsche Voodoo Blue

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    Hang on to your car mate....too early on in r the cla life span
     
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