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It is a good point that even when someone says how good something is, in this case the roadside assistance, everyone is quick to bleat on about premium, blah blah, never go wrong, blah blah, should be better, blah blah, mines worse than a 1970's cortina,
As i've said before, even the myth that lexus/japanses cars never go wrong is total hogwash, anyone who states this as fact is lying
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I am telling you that I know a lot more than 2 people personally that have owned lexus's over long periods of time and high millages with NO problems what so ever, yes they could just be the lucky ones, but if you have a look on the lexus forums on the net there not all going on about "oh ****** how do I fix the thing that broke this week" there just asking about mods etc.
I would also say that Lexus are also at least as good at sorting things out when things do go wrong, there was a recall on the LS430 where they wrote to all the customers and asked if the could either collect the vehicle or pop in with it and have a courtsey car, the cars were fixed (some daft thing can't remember what) all the cars were valeted fully. All the customers were then sent bottles of champage a few weeks later apologising for the hassle.
I am saying that customer service when it's good should be applauded as per the original post, however I would not expect a new car to have anywhere near as many problems as you guys seem to have with the new A3s.
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So just because you don't know any that have gone wrong, none do?
Thats a bold statement, try telling my mate who is on his second gearbox in his RX300, or the only other person I know with a lexus (Another RX300) where the air con doesn't work.
