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  1. Behind The Bins

    Behind The Bins Well-Known Member

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    The dreaded swirl marks on collection. Told the sales person a fortnight ago I didnt want swirl marks in the paint on collection

    However they are are there, together with a few scratches. After a heated discussion with the sales manager the scatches were rectified and after my brother in law stepped in and put him right regarding the swirl marks, thinks calmed down and he offered to have the car detailed

    I dont know the terms of the detaiing though, can I trust them to put things right? I'm scared they will make things worse

    Comments please
     
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  3. MartS300

    MartS300 Member

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    If it were me I’d want to take it somewhere myself to be detailed and have them pay the bill
     
  4. Evil Diesel

    Evil Diesel Guest

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    This is why I took the car with no dealer prep! The lads in the wash bay will be doing new car prep alongside 40 or so service washes a day - how much time (and therefore care) can they spend on each one?

    Tbf it needed very little work when I got it home.
     
  5. Spaceman_RS3

    Spaceman_RS3 Well-Known Member Team Ibis Team Panther Audi S4 Audi RS3 Audi Avant Owner Group

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    Detailed where and by who? If it’s the in house Valet guys it will be a **** up. Or slapped over with heavy filler polish. Tell them you want it to proper detailer
     
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  6. Phil3

    Phil3 Well-Known Member Team Nardo Audi RS3 Saloon

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    Either a proper detail or don’t let them bother
     
  7. AudiNutta

    AudiNutta Well-Known Member Team Racing Blue Mica Sportback Audi RS3 quattro

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    Don’t let them touch it unless it’s contracted experts!!
     
  8. DW81

    DW81 Well-Known Member

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    If your going the detailer route you need to research into the best ones in your area. Unfortunately most of the good ones you could be waiting weeks if not months to be seen to.
     
  9. terminator x

    terminator x Well-Known Member Team Nardo Team V6 Audi RS4

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    Do not leave it to Audi #trainedmonkeys

    TX.

    Sent from my BBB100-2 using Tapatalk
     
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  10. jassyo06

    jassyo06 Voodoo Man ! Gold Supporter Audi S3 Black Edition Porsche Voodoo Blue S3 Saloon

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    Experts ffs anyone can remove scratches and some swirls......
     
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  11. jassyo06

    jassyo06 Voodoo Man ! Gold Supporter Audi S3 Black Edition Porsche Voodoo Blue S3 Saloon

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    Detailed =you mean get the parts of the clear coat corrected a hour will see that done ...... Detailed is a different thing altogether, swirls all cars come with them as the transportation film glue needs to be removed Audi don't have the trained staff nor the time to tip toe around each car they sell, you've been very naive to think it would not have had any swirls upon delivery
     
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  13. AudiNutta

    AudiNutta Well-Known Member Team Racing Blue Mica Sportback Audi RS3 quattro

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    Not by the centre employed polish armed with T Cut :lmfao:

    Take the term expert a little less lightly and make it detailer.
     
  14. jassyo06

    jassyo06 Voodoo Man ! Gold Supporter Audi S3 Black Edition Porsche Voodoo Blue S3 Saloon

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    Most if not all dealerships have such a person who deals with such issues properly , like l said all cars come with them to a varying a degree, it's a easy fix
     
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  15. AudiNutta

    AudiNutta Well-Known Member Team Racing Blue Mica Sportback Audi RS3 quattro

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    All my experience has seen it outsourced, maybe that’s the dealer doubting the results they can offer...
     
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  16. T-800

    T-800 Well-Known Member Team Glacier TFSI Owners Group VCDS Map User Sportback Audi RS3 quattro S tronic MQB Platform

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    We once bought a new Black S-Line A3 for the missus...

    It had a small scratch on the roof and other issues, after they gave it to a ‘specialist’ that comes into the centre it didn’t look any better

    Bought my own DA and compounds and it looked 1000% better after a day spent on it.
     
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  17. jassyo06

    jassyo06 Voodoo Man ! Gold Supporter Audi S3 Black Edition Porsche Voodoo Blue S3 Saloon

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    Yeah l done this myself mate my car had swirls too in all the usual places and ye know the prices Audi knock out there so named exclusive paints for..l could have complained like hell so could most of us but l could not be bothered with added stress and inconvenience, it is what it is lol
     
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  18. jassyo06

    jassyo06 Voodoo Man ! Gold Supporter Audi S3 Black Edition Porsche Voodoo Blue S3 Saloon

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    Could be mate but it's a easy fix, as long as Audi and most other mainstream car manufacturers continue to use that white sticky transportation film your going to get very noticeable swirls even taking this out of the equation yer never going to anywhere near perfect paint on any brand of car, as for the OP I suggest he calms down and deals with it as not to burn bridges with his dealership
     
  19. Behind The Bins

    Behind The Bins Well-Known Member

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    Haha I am calm, if you think its acceptable to deliver a car with swirl marks in it I respect your opinion. You may be experienced with a DA polisher, I'm not and if it is only a small job as you state I dont think its too much to ask for the dealer to correct this before handover avoiding this. However money is everything as the 'preparation' process is sub contracted out price is ever squeezed and unfortunately sometimes delivery of quality takes a downward turn.

    By the way I'm not asking for the car to be detailed I'm asking form the car to be delivered without swirl marks, you have no idea on the level of damage so how can you possibly comment on what is and what isnt acceptable
     
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  20. jassyo06

    jassyo06 Voodoo Man ! Gold Supporter Audi S3 Black Edition Porsche Voodoo Blue S3 Saloon

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    All l am saying is we are all in or have been in the same situation as you are just now ,l took it upon myself to learn how to use a dual action polisher due to the large investment l made by choosing a silly overpriced paint colour, l suggest you try and do the same for your car as the swirls/scratches will return even after they are corrected, l do have a idea how bad your car is with swirls and scratches, because my paint was in bad ccondition even the interior door sills have swirls and scratches
     
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  21. Behind The Bins

    Behind The Bins Well-Known Member

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    You may think is acceptable I dont, youve voiced your opinion several times on this thread and I'm not entering into a tete a tete with you or anyone else
     
  22. jassyo06

    jassyo06 Voodoo Man ! Gold Supporter Audi S3 Black Edition Porsche Voodoo Blue S3 Saloon

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    Hey mate l am on your side but l now know what goes on in dealerships as my youngest is a sales manager with BMW and also sold Audi's for 4 years
    Ok and l don't think it's acceptable l paid £2400 for swirled and scratched paint if you want to put that way, l was just about to advise you on a inexpensive kit that you could buy to keep your car swirl free £159 and anyone can use these without damaging there paint get it from in2detailing.co..uk you won't regret it and there's plenty of members on here and on other forums willing to help da900_scholl.jpg
     
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  23. Phil3

    Phil3 Well-Known Member Team Nardo Audi RS3 Saloon

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    Polishing the swirl marks out of the paint is all well and good... but you need to apply coating to then help protect the paintwork becoming marked again

    By machine polishing everytime you see marks in the car... you’re taking a layer off each time and eventually you’ll go too far

    There are plenty of routes to go regarding protection after the paintwork has been corrected, it’s just down to personal choice

    ...if you want to go further again, you shouldn’t really go straight at the paintwork with a polisher, the surface needs to be de-contaminated and worked on through various methods before hand too
     
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  24. Bristle Hound

    Bristle Hound Moderator Staff Member Moderator MQB Platform

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    @Behind The Bins - As @Spaceman_RS3 says DO NOT under any circumstances let the Dealer 'rectify' the paintwork probs
    They'll either make it 100 times worse or just slap some filler heavy product over the mess

    Make the Dealer pay for a full pro detail. Least they can do when spending that sort of money IMHO

    Googling pro detailers for you area might turn up what you want

    I would avoid Facebook Detailers as well

    My son found 1 on FB. £150 for a full stage 1 machine polish, ceramic coating(s) applied, wheels off & treated as well as all the interior surfaces treated too in a day !!!
    A lot (not all mind) of the FB warriors have been known to cut & paste pics & say its there own work
     
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  25. Bristle Hound

    Bristle Hound Moderator Staff Member Moderator MQB Platform

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    @jassyo06 - I agree mate
    BUT why should @Behind The Bins accept the car full of swirls when he specifically asked them not to touch it & then have to go to the trouble of sorting their mess out
    My answer? Make the Dealer pay with a Pro-Detail

    I've been known to do a bit of Detailing myself & I wouldn't rectify a Dealers mess. Why should I ?
     
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  26. jassyo06

    jassyo06 Voodoo Man ! Gold Supporter Audi S3 Black Edition Porsche Voodoo Blue S3 Saloon

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    Scarey propaganda post mate your tarring most of them with the same brush, also the cost of the full detail will be passed on to some other innocent car buyer so for once l totally disagree with you lol
     
  27. Behind The Bins

    Behind The Bins Well-Known Member

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    Think what I'll do is contact dealer and ask how they intend to rectify, if they say in house I'll ask if they will contribute (pay) for a third party of my choice to correct. If they say they will use a third party I will ask for refs
     
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  28. Bristle Hound

    Bristle Hound Moderator Staff Member Moderator MQB Platform

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    @jassyo06 - Only speaking from what I've seen & know mate
    & boo hoo to the Dealer footing the bill for the Detail
    You could say the same about any Dealers 'additional' expense being passed onto another buyer
    My local Audi Dealer kerbed a wheel when my old S4 was last in for service. Cost to them for a new wheel £800. Would the 'innocent buyer' analogy have stopped me getting them to foot the bill? No!

    I haven't got any more time for car dealers & their employee's any more TBH
    Hence any future car purchases will ALWAYS be down the PCH route

    We can't agree all the time mate, but we almost do lol

    PS Not have I heard all the BS car Dealers give out, but but both my Father & Brother were both in the motor trade for a combined 60+years, selling both new main Dealer , used and in the latter years their own used car business, I have heard it all ! Used to call my Father & Brother crooks ! lol
     
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  29. Bristle Hound

    Bristle Hound Moderator Staff Member Moderator MQB Platform

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    @Behind The Bins - Go for the throat mate!
    They might take a bit more car next time

    Any pic's of the said damage inflicted ?
     
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  30. jassyo06

    jassyo06 Voodoo Man ! Gold Supporter Audi S3 Black Edition Porsche Voodoo Blue S3 Saloon

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    I specifically told the dealer not to touch my car as well but yer only ******* up against the wind really .... ... Cost of the car is irrelevant as it happens across the board on all marquees ,a simple few hours polishing the car will rectify all
    A full detail for £150 **** l would charge twice that lol seriously l would
    Clear coat repairs on new paint are a piece of cake to correct too many negative Myths surrounding all of this Detailing machine polishing ....... .shananigins
     
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  31. DW81

    DW81 Well-Known Member

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    Have to agree with you jassey about the detailing myth.
    Last year I took the plunge and invested in a das6 polisher and various pads for cutting and polishing. This bit of kit is for the home and professional detailer as the are almost fool proof to use. Megiaurs 105 to cut and finish with megiaurs 205. Then coat it with a sealant or wax of your choice and as long as you wash the car yourself ie, two bucket method and maintain it correctly it will look good for a very long time.
    I don’t have the luxury of a garage to undertake this job in but a driveway, gazebo and abit of time if I can do it then anyone can. Nothing is impossible if you apply yourself.
    The reason I write this behind the bins as I really don’t think the dealer will pay for a full detail mate. It will be there way or the highway fella.
     
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  32. Behind The Bins

    Behind The Bins Well-Known Member

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    Its too dull a day to get a good picture sorry
     
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  34. Behind The Bins

    Behind The Bins Well-Known Member

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    Dealer is now offering to take it to Audi bodyshop to have the swirls polished out. I'm nervous, thoughts?
     
  35. DohNut

    DohNut Well-Known Member Team Daytona TFSI Owners Group Audi A4 Audi Avant Owner Group

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    Personally I would decline, body shops are not detailers. It’s not there primary trade and would imagine they’ll give it a quick going over with a mop and that’ll be it. A decent detailer will be focused on achieving the best results for you.
     
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  36. DW81

    DW81 Well-Known Member

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    They will use rotary polishers and there will be holograms on the paint work if they don’t refine it with a Da.
     
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  37. Behind The Bins

    Behind The Bins Well-Known Member

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    Ok just spoke to body shop manager
    He said they would use a mop (rotary polisher) and do a three stage polish

    He said in all likelihood he couldn’t get it 100% but should be fine

    They prep all incoming second hand cars with the process above without issue
     
  38. DohNut

    DohNut Well-Known Member Team Daytona TFSI Owners Group Audi A4 Audi Avant Owner Group

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    Pretty sure you can refine equally well with a rotary. You just need the right pads/polishes.

    Regardless, the sentiment is the same... An Audi approved bodyshop (basically the one that's the cheapest for them to use) won't invest the time achieving a flawless finish that a detailer will.
     
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  39. DohNut

    DohNut Well-Known Member Team Daytona TFSI Owners Group Audi A4 Audi Avant Owner Group

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    Proof to me to not use their services. Swirls are 100% removable!
     
  40. jassyo06

    jassyo06 Voodoo Man ! Gold Supporter Audi S3 Black Edition Porsche Voodoo Blue S3 Saloon

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    You hold Audi dealers in very high regard.... . Eh if they say they can do a decent job well who are you to say they can't, no paintwork is perfect even after a detailer has had his hands on it
     
  41. DohNut

    DohNut Well-Known Member Team Daytona TFSI Owners Group Audi A4 Audi Avant Owner Group

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    Well the dealership in question couldn’t follow the OP’s simple instruction to begin with so no, in this case,
    I don’t hold them in high regard. I am however not tarring all with the same brush here. There are some good dealers out there.

    Also, I’m not so sure it will even be Audi who will be carrying out the work here. I’ve yet to come across a dealership that has a body shop on its premises. In my experience they use a third party.

    IMHO the best people to go to to have paintwork defects corrected are professional detailers. It’s the reason they exists.
     
  42. voorhees

    voorhees Moderator Staff Member Moderator Team V8 Audi S5 S tronic

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    I found that in most cases the person who is paid less than the toilet cleaners cleans the cars (the trainees)
    Also your damage could be BS'ed into looking fixed,I'd not let them touch your car again.
     
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  43. Bristle Hound

    Bristle Hound Moderator Staff Member Moderator MQB Platform

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    Wise words @voorhees :D
     

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