Gents,
I am hoping some of you can give me some advise with regards to my other halfs car.
She has a sportback with the open sky sunroof and we have some problems with the strips that run down the side of the sunroof. They move up and get caught by the boot, and pushed forward over the windscreen. Today this happened and the resultant strip on the drivers side has scratched the boot lid. Doh!
We have been to Audi and they had a look at them, they said that the clips were broken but could not replace them under warranty because someone had used double sided tape to stick them down. Neither myself nor my other half have used any double sided tape on these and she has owned the car from new it has only been to the garage once and that was for a routine service. They informed us that the clips could not be brought separately and the whole strip including clips needed to be purchased at £250+ for the pair.
A few things I'm asking really-
1. Are these stuck down with double sided tape from the factory? If so we shall be going back to the garage to do some more discussions.
2. Can you get the clips separately at all from any where as there is nothing wrong with the strips themselves
What are peoples thoughts on this, it would be much appreciated.
I think Audi should replace them but like they say if the double sided tape should not be there and we cannot prove that we have not put it on then they are not going to replace them.
Thanks in advance
Sheridan.
I am hoping some of you can give me some advise with regards to my other halfs car.
She has a sportback with the open sky sunroof and we have some problems with the strips that run down the side of the sunroof. They move up and get caught by the boot, and pushed forward over the windscreen. Today this happened and the resultant strip on the drivers side has scratched the boot lid. Doh!
We have been to Audi and they had a look at them, they said that the clips were broken but could not replace them under warranty because someone had used double sided tape to stick them down. Neither myself nor my other half have used any double sided tape on these and she has owned the car from new it has only been to the garage once and that was for a routine service. They informed us that the clips could not be brought separately and the whole strip including clips needed to be purchased at £250+ for the pair.
A few things I'm asking really-
1. Are these stuck down with double sided tape from the factory? If so we shall be going back to the garage to do some more discussions.
2. Can you get the clips separately at all from any where as there is nothing wrong with the strips themselves
What are peoples thoughts on this, it would be much appreciated.
I think Audi should replace them but like they say if the double sided tape should not be there and we cannot prove that we have not put it on then they are not going to replace them.
Thanks in advance
Sheridan.