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Servicing & PCP

zaka7 May 29, 2018

  1. zaka7

    zaka7 Active Member Team Nardo Audi RS3 Sportback S tronic

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    I am just wondering what peoples thoughts are on this:

    I believe the policy wording on the PCP is 'Audi Approved Centre' to me that means main dealer, although most independents in my opinion are better, they are not Audi Approved are they?

    What are people with their cars on PCP going to do when it comes to servicing? pay the wallet emptying costs at Audi, or risk losing out on the GMV come the end of the agreement? They are very unlikely to price match if they know you have to use them!

    I appreciate the new rules on warranty mean using genuine parts will NOT void your warranty anymore, so independents are fine, This is a different issue altogether, however relating only to PCP.
     
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  3. MattC38

    MattC38 New Member

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    Hi mate, I’m on my second PCP Audi deal, I went to Audi for the first oil change slash ‘interim’ for 200 notes, but the £300+ they wanted for the first main service on my A3 I thought was disgusting. I went to my local garage who are excellent and paid £120.

    When I traded it in they tried it on with me but I showed them the invoice (which stated only genuine Audi parts were used) and they accepted it.

    I believe by law you can no longer be forced to use specific/main dealer garages, as long as genuine parts are used warranty and everything else like PCP agreements will be fine. Just be sure to never lose the invoice or receipt though.

    My S3 will be going to local garage soon for first service.
     
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  4. Callump01

    Callump01 Active Member Team Nardo Audi RS3 quattro Saloon

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    That's really great to know... Cardiff Audi told me that there'd likely be issues come trade-in or warranty claim if I went and got my car serviced at anywhere other than an Audi main dealer. Nice to know I can get it serviced anywhere as long as it states genuine Audi parts are used.
     
  5. TYb

    TYb Well-Known Member TFSI Owners Group Team Navarra Audi S3

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    You will need to make sure that they carry out a like for like service I would of thought.
     
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  6. Flowrider99

    Flowrider99 Active Member Audi S5

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    Using non approved Audi servicing will only add more cost when the time comes to hand the car back, if you part ex it then shouldn't be a problem.
     
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  7. zaka7

    zaka7 Active Member Team Nardo Audi RS3 Sportback S tronic

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    That was my question re PCP pal. It’s a tough call. Reality I guess is it would affect the GMV worst case. But if they wanted you in another new car they’d likely do a deal.

    Warranty however, Cardiff Audi are telling you ****! The law is that if OEM parts are used voiding the warranty would be breaking consumer law.
     
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  8. MattC38

    MattC38 New Member

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    I can’t remember the exact law but think its an EU anti-competion/trust law to stop the monopoly dealers had, they would be in hot water if they tried to penalise you for using your local garage. Insurance companies do this with their line about only being able to use one of their ‘approved repair centres’, there’s a consumer law that lets you take your car whereever you want but not everyone is aware of that either.

    As for the new deal comment yeah, dealers will bend over backwards if you get them at the right time of the quarter, I got 8 grand off a new S3 and the missus was 20k over her mileage on her TT and didn’t get charged excess mileage... and we both use the local garage for anything other than warranty issues
     
  9. MattC38

    MattC38 New Member

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    Don’t believe anything the dealers tell you, I’ve heard some corkers and I’m only on my second Audi, after I ordered my S3 the dealer called me the day after and said the 18” turbine alloys had been discontinued and they only did them in 19” now which needed mag-ride, unfortunately he needed another grand off me but was doing me a deal!

    I’ve found that emailing Audi UK for clarification and copying in the salesman always results in a very embarrasing back-pedalling and assurances that it was just a misunderstanding....lol
     
  10. wab172uk

    wab172uk Well-Known Member

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    I guess peoples thinking regarding a car you've bought and a car you rent are different.

    If you bought a new RS3 (HP or cash) would you really not want to take it into Audi for every service?

    While I suppose, if you are renting (PCP) your outlook is slightly different, and `cheapest service` is the mind-set.
     
  11. TYb

    TYb Well-Known Member TFSI Owners Group Team Navarra Audi S3

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    I think a danger with avoiding using Audi is that you could miss key updates etc, I’m on PCP but always take it to the dealer, I obviously ring round to get the best price but would rather pay a little more for peace of mind.
     
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  13. zaka7

    zaka7 Active Member Team Nardo Audi RS3 Sportback S tronic

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    I disagree with this, There are some independents that specialise in specific makes and if anything provide a better service and are FAR more knowledgeable and passionate than the main dealer is, a lot of the time, Audi talk out of their ****.

    I agree there are equally a lot of poor quality garages our there, but I wouldn't dream of using them, I am talking independent specialists, not just your local kwik fit jobby.

    Audi provide a service for hugely inflated costs, we know this as a lot of the time they will half there initial price point upon pushing, It is not always a case of cheaper is worse.
     
  14. zaka7

    zaka7 Active Member Team Nardo Audi RS3 Sportback S tronic

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    Any critical updates you could still take the car to Audi specifically just for that update. It doesn't have to only be done during a service. Plus a lot of the specialist independents also have access to these updates now, I believe there was some legislation making this compulsory a couple of years back.
     
  15. D0C

    D0C Well-Known Member Team Nardo Team Panther Audi RS3 TTRS

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    I agree that specialist will probably provide a better service than main dealers, that generally are very poor. However, if I was buying a used RS and didn't see Audi service history, I might see that as the owner cutting corners and trying to save money rather than looking after the car properly. Similar to if it has cheap tyres on. In reality, this probably isn't the case.
     
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  16. wab172uk

    wab172uk Well-Known Member

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    Not everyone has an Audi specialist on their doorstep though. And as DOC says, if you buy a used RS car, as the buyer, you want to see the Audi stamps. When I was selling my R8, the first question people asked was "Has it got an full Audi service history?".

    Not sure if then having to rattle off a speech saying the local specialist has better and cheaper service than the main dealer would cut it with most potential buyers.

    And as said already, the car will get software updates on the service. So you would have to book it into Audi anyways for the updates. But how would you know they had an update available? And if something goes wrong (with say the ECU), they `could` argue that as the car hadn't received the update, it has voided it's warranty. Highly unlikely, yes. But is it worth the risk?
     
    Last edited: May 30, 2018
  17. msdmjb

    msdmjb Well-Known Member

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    the majority of buyers would expect a dealer stamp in the service book for the first few services, those who use specialist garages (or understand they are specialist) would be in the minority - therefore it could be argued that there is a drop in value as the car becomes perceived as less sellable.

    for me the key is building a relationship with the dealer/techs but fundamentally if the car does go wrong and there is a list of dealer service stamps then the ensuing warranty claim/goodwill will likely be easier.

    there is little money in selling new cars anymore (look at the threads on this forum about getting the biggest discount/deal etc) so garages need to make their money somewhere, whether we like audi dealers or not (I really like mine) they have to invest considerable sums in staff and equipment. i would suggest if you are keeping the car for a while use whomever you like but if you are churning cars regularly it might easier, albeit slightly more expensive, to keep it in the dealer network.

    my car's 4th year service is coming up shortly, i might be able to save a few quid going indi but tbh I can't be rsed and the savings won't change my world. when i come to sell it then it is an easy conversation that it has a dealer history.

    interesting debate.
     
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  18. MattC38

    MattC38 New Member

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    PCP isn’t renting, that’s leasing, PCP is basically the same as HP except your monthlies are essentially halved and the difference is paid at the end of the term if you keep the car.

    I’ll be getting an RS3 next but will still go to my local garage for services, its not rocket science changing the filters and fluids and carrying out basic checks, and the way Audi stagger pricing for higher spec cars I imagine RS3 servicing is extertionate. :puke2:

    Each to their own I guess but regarding OP’s question as long as genuine parts have been used you can’t be penalised at warranty stage, trade in or guaranteed future value.
     
  19. zaka7

    zaka7 Active Member Team Nardo Audi RS3 Sportback S tronic

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    Not looking for an argument mate, it is all opinion, I appreciate that not everyone has a specialist on their doorstep but I am lucky enough to be in that position. I feel that people buying these cars will know and appreciate the difference, like I said it won't be stamped from Kwik Fit or similar, it is a proper reputable VAG specialist not purely done to cut costs, I feel they will look after my car more as well as the bonus of being less dosh.

    With regards to the updates, as I said the specialist has access to these, so there is no issue.

    However they could 100% not void the warranty on this basis, the EU ruling now means a car can be serviced anywhere using the manufacturer service schedule and OEM parts while warranty is maintained. So this means that a car could realistically never see a dealer until a warranty issue arises, they would have NO ground whatsoever to to void the warranty if these steps were followed, if anything it would be a failing on their part for not informing the customer of the update.
     
  20. wab172uk

    wab172uk Well-Known Member

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    Not wanting to get into the whole PCP thing again on here, but 99.99% of people on PCP deals `Will` hand the car back, and probably sign up to another PCP deal.

    Why? Because the cost of buying the car after the PCP deal, will be more than they have already paid out over the 3 year on the PCP monthly's.

    So you basically are just renting. It's leasing under another name.
     
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  21. wab172uk

    wab172uk Well-Known Member

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    Not sure the specialist would get the software updates. Why would Audi give them the updates if it meant taking servicing away from it's dealer network?

    If you miss an update and the ECU has a fault, they `could` say it's void. Will they? Who knows, but if you are prepared to take the risk, then you should go with taking your car to the specialist.

    As said by another poster, most people `want` to see an Audi stamp in the log book. There are people who will be happy with the specialist stamp, but they will be fewer to those who want an Audi stamp. You can only go off your own opinion and perceptions. But I'm not the only one on here to say they would want an Audi stamp if buying a top end RS car.

    And as you rightly point out, it's all opinion. Not being funny, and if I'm wrong, I'm wrong, but you sound like you are unsure whether or not to take your new car to a specialist, and are seeking reassurance on here that it's fine.

    Most of the opinion is that most would prefer to take their car to Audi, and would prefer to buy an Audi with an Audi service stamp.

    The only right answer is the one you decide to make.
     
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  22. zaka7

    zaka7 Active Member Team Nardo Audi RS3 Sportback S tronic

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    The specialists have confirmed they have access to the discs and I believe the Dealers have no choice but to provide it anyway.

    If someone buys a car outright and follows the EU regs therefore never taking the car to Audi but follows the rules, then Audi have no possibility of saying the warranty is void.

    I completely agree with you re the Audi stamp but the more I think about it the more I think Audi are just taking the mick. My mum got quoted £411 for a service on a 1.8 TT with 7,000 miles on the clock! My specialist, same job, same materials, maintaining warranty etc £149. Over the course of many years I doubt the value will be affected by the same margin.

    I did come on here for opinion and thank everyone for their contribution :) it does help and is good to read, I do think I will go down the specialist route, as a FSH vs FSH (Dealer) I don't believe will make a huge difference when negotiating a new deal with Audi, they want to sell me a new car at the end of the day.

    I always 100% used to think dealer all the way, but now the costs do not justify the service, they really are taking the **** I paid nearly £300 for an oil change, OIL CHANGE on my S5 at Audi.
     
  23. msdmjb

    msdmjb Well-Known Member

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    PCP/Buy/Lease...........I get both sides of the above conversation.
    PCP as a product was designed by manufacturers to make manufacturers money by selling more expensive cars to more people who as a general rule wouldn't be in (or didn't want to be in) a position to buy it. So whether it is a lease or PCP or any other funding, either way you are in debt to someone and are paying interest for the privilege. It is true though that the quality of maintenance of machines is linked to disposable income so some people might think that somebody who strapped themselves to a costly PCP/lease/hp/whatever might try and look for savings elsewhere. I bought my Audi cash and use cash to service it, for me for now i use the dealer as I get on with my dealer.......if I didn't then a specialist would be an option. But tbh dropping the oil out of a sump, resetting an oil service light ain't that hard is it ;)

    As long as everybody understands the products they are signing up to then all good, different products suit different people.
     
  24. D0C

    D0C Well-Known Member Team Nardo Team Panther Audi RS3 TTRS

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    Completely agree that Audi take the mick. They wanted £387 for an oil change on my RS3. However, they price matched any garage within 3 miles (they didn't advertise this) so I got it for £130ish IIRC. Certainly worth asking the question!
     
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  25. zaka7

    zaka7 Active Member Team Nardo Audi RS3 Sportback S tronic

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    Yeah we asked, and they said they could reduce the cost, but couldn't match it, so I don't hold out much hope when my RS3 goes in, if the cost is £100 in it then I will stick with Audi but if like my Mum's it is almost £300 I don't feel I am getting value for my money.
     
  26. TYb

    TYb Well-Known Member TFSI Owners Group Team Navarra Audi S3

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    Which part of the world are you based? Cheltenham Audi will only price match within a 25 mile radius and at the time couldn’t find an indi to give me a suitable estimate.
     
  27. D0C

    D0C Well-Known Member Team Nardo Team Panther Audi RS3 TTRS

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    Warwickshire. 25 mile radius is very generous!
     
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  28. TYb

    TYb Well-Known Member TFSI Owners Group Team Navarra Audi S3

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    I have just paid £307 for 1st oil change and inspection, that was the best I could get. Plus 4 new tyres being fitted Saturday...
     
  29. Flowrider99

    Flowrider99 Active Member Audi S5

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    I think the point is that when you take out a PCP you sign a contract that states all servicing will only be carried out at Audi approved service centres. It's nothing to do with competition laws its all about contract law. Did you read the T's&C's before agreeing to them? Whatever anyone here says you will be in breach of contract hence why Audi can penalise you if they choose to.

    If you part ex. or buy the car then no worries but if you want to hand the car back to Audi then you could get stung.
     
  30. D0C

    D0C Well-Known Member Team Nardo Team Panther Audi RS3 TTRS

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    I thought that was the case for HP, but not PCP? I am very likely mistaken, however!
     
  31. Flowrider99

    Flowrider99 Active Member Audi S5

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    I think you will find that a signed contract is a signed contract.
     
  32. wab172uk

    wab172uk Well-Known Member

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    If you take out HP, it's essentially your car (you are paying for the whole car) and you can do with it what you want.

    With PCP the car belongs to Audi. They want the car back after the PCP deal (hence the cheap monthly and high balloon payment) so they can A) Sign you up to another PCP deal, and B) Sell the car on, on their forecourt.

    Which goes back to the OP's question. Come end of PCP deal, will Audi offer less money because it's not got Audi stamps in the service book? Probably, as they have to then sell it on. If they have 2 RS3's on their forecourt, it's going to be far easier selling the Audi service stamped car, than the specialist service stamped car. So why would they offer the same trade-in price?

    As said, if the T&C state Audi approved service centres, then you would be breach of contract. The GFV is all part of the contract you sign. If you don't adhere to the terms, why would Audi adhere to the GFV?
     
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  34. D0C

    D0C Well-Known Member Team Nardo Team Panther Audi RS3 TTRS

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    You learn something everyday. I thought HP was like contract hire, where you are effectively hiring the car and I remember when I leased a car that it needed premium branded tyres. I did not realise this was also the case for PCP.
     
  35. T-800

    T-800 Well-Known Member Team Glacier TFSI Owners Group VCDS Map User Audi RS3 quattro Sportback S tronic MQB Platform

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  36. wab172uk

    wab172uk Well-Known Member

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    HP stands for Hire Purchase. So yes, you are hiring the car from Audi or a finance company until the car is paid off in full. Monthly payments are way higher than with lease or PCP, as they are (basically) rental deals.

    If HP deals were something new now, I would guess they'd not call it Hire Purchase, as it's confusing with Lease and PCP, which are basically hiring the car.
     
  37. AudiNutta

    AudiNutta Well-Known Member Team Racing Blue Mica Audi RS3 quattro Sportback

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    Still go somewhere decent, my company of choice would be Indigo-GT.

    Still will end up going to Audi for my 10k services I think for the stamp value, but my 5k oil changes in between are being done by Indigo
     
  38. Steff s3

    Steff s3 Well-Known Member Team Nardo Audi RS3

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    Mines is due it’s 20k service, all fluids changed, Haldex oil, all filters, and plugs.and it’s first MOT.
    £760 I’ve been told and that’s from Audi Glasgow.
    A guy I use through in sterling who’s an ex Audi tech and runs his own independent garage and who can also log all things digitally on to the Audi records can do it much cheaper and that’s using original genuine Audi parts.
    Also he takes care of your car, twice I’ve had my car damaged at Audi Centre, one was a kerbed wheel, the other time they damaged the PPF on the wing...it’s **** like this that puts me off going to the main dealer, still they did put it right mind, not the point though as it could of been avoided with better care.
    So forgetting about the last two issues do I go main dealer for the service carried out by main dealer or independent ex Audi tech who’s really good and knowledgeable!!!
     
  39. Powerenhancer

    Powerenhancer Active Member

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    For as long as I can remember I have supplied my own oil and in some cases genuine parts to the main dealer for servicing. They have never refused, works out much cheaper and retains the dealer stamp. An inspection and oil change was around £200 on my C7 RS6. I will never pay £20 per litre for oil that costs around £3 per litre.
     
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  40. Phil3

    Phil3 Well-Known Member Team Nardo Audi RS3 Saloon

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    This is exactly what I will look to do... this is what I used to do on my GTR, in fact the dealer told me to buy my own parts for the service if I wanted to as they were a fraction of the cost
     
  41. MattC38

    MattC38 New Member

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    There are some shocking ‘opinions’ on this subject, starting to think half the members work for Audi dealerships.

    I assume when someone is asking for advice they want informed responses, not scaremongering by someone trying to influence a stranger to ‘do what they do’, or passive aggressive comments about affordability because someone is on a PCP contract or maybe doesn’t want to get reamed by a dealer for servicing after already dropping tens of thousands of pounds on a car (cue the inevitable “exactly! see, you spent all that money on a car just to get it serviced by a back street butcher blah blah). The comment about the ECU being potentially voided because someone didn’t get an update by the way was priceless by the way thanks for that one, but completely untrue and misleading to those not as clued up as others.

    Audi’s own website for customer responsibilities under PCP is very careful to dance around the exact wording using terms like they ‘recommend’ you use a dealership for servicing, EU law (block exemption) covers your rights as far as warranty protection, and I believe any manufacturer ‘could’ force you to use their dealership for servicing but the fallout from negative PR if they tried to penalise people for that would negate the very existence of PCP, which is to hoover up as many new car sales as possible.

    If anyone honestly thinks Audi could force you to use their dealerships for servicing but decides to just ‘recommend’ it officially out of the goodness of their hearts obviously doesn’t know Audi, or any car OEM for that matter!

    https://www.audifinance.co.uk/en/pr...ons_pcp/what_to_do_during_your_agreement.html

    Personally between me and the Mrs we’ve had 5 PCP agreements, and non dealership services on all cars have never been an issue at hand-back or part ex. My last car (64 plate A3) which i part ex’d in March for my current car had only the interim service/oil change done by Audi and I got 13 and a half grand, cars of the same spec and mileage can be picked up for 15k so yeah, obviously didn’t affect the trade in price.

    The only thing they care about at hand-back or trade in is 1) has it been serviced on time? 2) were genuine parts used? and 3) do you have the invoice and receipts to back it up? (because most independents can’t access VAG service systems). If so they don’t care about where you take it, this has been at three different dealerships btw.

    To the OP and others wondering, the best thing if you’re unsure, or if personally you would worry about it, is check your contract, and if necessary ask the dealership (or whoever your agreement is with) for clarification.

    If you want to have a bit of a laugh (‘squeaky bum time’ as fergie would say), email your dealership and ask “if using a VAT registered independent garage for servicing, when due, which would only use Audi genuine parts, would this in any way affect my guaranteed future value, part exchange price, or in any other way, shape or form prejudice me”..... and ask for their reply in writing.
     
  42. mxnrg

    mxnrg Active Member Team Daytona TFSI Owners Group Team V6 Audi Q5 SQ5 owners group MQB Platform

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    Excellent and comprehensive review of the thread. Though the link you provide above uses the wording ‘Audi Recommends’, the linked vehicle return standards pdf states:

    [​IMG]

    This will no doubt scare some into sticking with their dealer for servicing.

    A general comment I have is that dealers need to be competitive with each other as much as with independents. So I’ve found ringing around a few (where you have a choice) usually yields an acceptable quote.

    Good luck to all navigating the snake pit of car maintenance!




    Sent from my iPhone using Tapatalk Pro
     
  43. DW81

    DW81 Well-Known Member

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    After reading all this and being one of those guys who likes to do his own service work, well that’s my warranty gone for a burton then:tearsofjoy:
     
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