The service reception at my local dealer is like going to the doctor's. You report to the person at the nearest desk as you walk in and she then shows you to the settee-furnished waiting area. A few minutes later she invites you to go over to another desk where the service executive (or similar inflated title) discusses the work to be carried out on your vehicle as though open heart surgery is being contemplated. There is not so much as a whiff of grease or a glimpse of an oily rag. Same procedure at the end of the day when you collect your vehicle. I would love to watch my car being serviced, not out of mistrust of the dealer, but out of interest because I used to do all my own servicing and repairs until cars became just too complicated for the average joe.