My A5 35tfsi was registered March 2019. Satnav is via SD card and has never been updated although I'm sure I was told I could get 3 years of updates. I've just booked in for service/MOT and I enquired about getting a map update. Dealer told me I could do it myself by logging in to myAudi and downloading the latest update. Tried this but there is no option to download updates within myAudi. Emailed customer service and they replied "Your vehicle doesn't have the necessary prerequisites in order to update them from the my.audi.com website, which unfortunately isn't customizable" and told me to contact a dealership. Does this mean I'm not entitled to any free updates?
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