So this is a long story and I apologise for it now.
I picked up my S3 on 31 July 2015 and after a while I started to notice a weird anomoly with the windscreen. On the nearside edge of the screen there is a distortion where a straight line dips and can be very distracting. It's difficult to explain and looking at complex scene is hard to see, but as soon as there are any horizontal lines it's clearly evident, hopefully this might help -----_----- it's like that the whole way down the screen. I asked the wife to look through my side of the screen to see if there was any distortion and she said there was, so I thought it was normal and left it for a couple of months.
It finally annoyed me enough to go to the dealers. At first they couldn't see it until I moved the car so it was alongside their building where it was completely obvious. The senior tech came out and agreed it was a fault. Role on 2 weeks for a replacement screen and a phone call to tell me it was cracked on delivery so they would have to get another one. This was fitted and I drove away. 2 days later they called to ask if everything was okay, to which I replied no it still does it, not as bad but its there. A week later back to the dealers for the senior tech to have another look. He agreed it was faulty but would need to confirm with Audi.
Role on another week and Audi confirmed that there should be no distortion on any screens manufactured after July 2015 which mine was and they approved another change. A week went by and a replacement arrived to be told this one was also cracked and they would have to get another. Audi were out of stock and so it was on back order. 4 weeks went by and no contact so I started to chase. I won't go in to the full details as the failings of the dealership are not really the problem here. I was supposed to get phone call on the 4th of January for a replacement again, this didn't happen but it finally went in to the workshop on Thursday of last week. So Friday I go to pick up my car, new screen fitted, new wiper blades fitted, heat shield on the exhaust moved to stop the rattling, dent taken out of the rear quarter and all software checked. The lady in service was all exceited that everything was finally sorted. I sit in the car and yup another knackered screen. I sat in a S3 saloon in the showroom and this does not have the same problem so it seems to be my car. They assured me that my worries of a bent frame were not possible but I can't see how I can be that unlucky to get 3 dodgy screens.
So the ball is in my court and they are happy to order yet another replacement, but I'm sick of going in for the same thing now. I can live with it but not sure I should be doing so, but I don't know what my choices are.
Can anyone with a 3 door S3 with comfort pack and therefore the acoustic windscreen let me know if they see the same thing I do? I need to phone Audi and speak to them...!
I picked up my S3 on 31 July 2015 and after a while I started to notice a weird anomoly with the windscreen. On the nearside edge of the screen there is a distortion where a straight line dips and can be very distracting. It's difficult to explain and looking at complex scene is hard to see, but as soon as there are any horizontal lines it's clearly evident, hopefully this might help -----_----- it's like that the whole way down the screen. I asked the wife to look through my side of the screen to see if there was any distortion and she said there was, so I thought it was normal and left it for a couple of months.
It finally annoyed me enough to go to the dealers. At first they couldn't see it until I moved the car so it was alongside their building where it was completely obvious. The senior tech came out and agreed it was a fault. Role on 2 weeks for a replacement screen and a phone call to tell me it was cracked on delivery so they would have to get another one. This was fitted and I drove away. 2 days later they called to ask if everything was okay, to which I replied no it still does it, not as bad but its there. A week later back to the dealers for the senior tech to have another look. He agreed it was faulty but would need to confirm with Audi.
Role on another week and Audi confirmed that there should be no distortion on any screens manufactured after July 2015 which mine was and they approved another change. A week went by and a replacement arrived to be told this one was also cracked and they would have to get another. Audi were out of stock and so it was on back order. 4 weeks went by and no contact so I started to chase. I won't go in to the full details as the failings of the dealership are not really the problem here. I was supposed to get phone call on the 4th of January for a replacement again, this didn't happen but it finally went in to the workshop on Thursday of last week. So Friday I go to pick up my car, new screen fitted, new wiper blades fitted, heat shield on the exhaust moved to stop the rattling, dent taken out of the rear quarter and all software checked. The lady in service was all exceited that everything was finally sorted. I sit in the car and yup another knackered screen. I sat in a S3 saloon in the showroom and this does not have the same problem so it seems to be my car. They assured me that my worries of a bent frame were not possible but I can't see how I can be that unlucky to get 3 dodgy screens.
So the ball is in my court and they are happy to order yet another replacement, but I'm sick of going in for the same thing now. I can live with it but not sure I should be doing so, but I don't know what my choices are.
Can anyone with a 3 door S3 with comfort pack and therefore the acoustic windscreen let me know if they see the same thing I do? I need to phone Audi and speak to them...!
