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  1. E15

    E15 Member

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    So as another couple of guys on here have recommended Revo for a stage 1 map, I went to Donington yesterday to visit Revo at the VAG Tuners event.

    The guys on the stand were professional and knowledgeable and said that there was a 10% discount available if I registered with them. So I did.
    Today I recieved my discount voucher which states that I have to book my car in before 05-08, something I cannot do as I have a previous medical appointment in Sweden so I explained my situation and asked Revo if they would extend the date until I came back as I would then know my movements over the next 6 weeks.

    I was told that the date is fixed, 'so you need to get the software loaded by that date' and that it is a, 'solid date so don't miss the oppurtunity'.

    After I had mentioned that I thought Revo were not being very flexible I was then told that, 'under normal circumstances', a month would be ample time to get the car upgraded.

    My circumstances are anything but normal so I have informed Revo that I will not be buying their product as I felt the guys attempt to pressurise me into making an appointment was unprofessional.

    Weird ain't it?
    Sunday the guys at the event were brilliant and then on Monday a guy in the office is as helpful as a kick in the nads..

    Shame that as the local Revo installers are only 6 miles from me and I get on really well with them.....
     
    T-800 likes this.
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  3. terminator x

    terminator x Well-Known Member Team Nardo Audi RS4

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    So now they'll get 100% of nothing vs 90% of something :tearsofjoy:

    TX.

    Sent from my BBB100-2 using Tapatalk
     
    DW81, T-800 and E15 like this.
  4. Toshers

    Toshers Member Team Nardo TFSI Owners Group Audi RS3

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    If you want to share your code I'll take it! I'm due before the 5th. I know it's terrible trying to benefit from your situation but otherwise it will go to waste..
     
  5. E15

    E15 Member

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    Toshers.

    I don't have an issue with that but there is no code visible and the cert has my name on it..

    Let me know if it's still any good to you.
     
  6. Callum66

    Callum66 Member Team Panther Audi RS3

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    I would be very tempted to try and arrange it by hook, or by crook. It’s a seriously good product. There is bound to be a Revo dealer who can accommodate you.
     
    E15 likes this.
  7. E15

    E15 Member

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    The thing is, I might have been able to make the date it was just in case I missed it because of this trip.. I just wanted another date, maybe a couple of weeks later, so I could use the cert if all was ok.
     
  8. Toshers

    Toshers Member Team Nardo TFSI Owners Group Audi RS3

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    Sounds like you should hang onto it just in case things change and you could make it.
     
  9. Callum66

    Callum66 Member Team Panther Audi RS3

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    I’ve had mine done within the last few weeks and it’s worth making the effort to have it done at the full price, let alone if you’ve negotiated 10% off the £720.
     
  10. E15

    E15 Member

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    Yep, I can understand that.
    You're another person singing their praises and I had made my mind up so it's not about me making an effort as there was no effort required, I'd made my mind up already, I just don't like suits treating me like they're doing me a favour as I'm not hard up for 60 quid. The bloke just rubbed me up the wrong way I guess.
     
  11. Behind The Bins

    Behind The Bins Active Member

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    Could you pay a deposit now with the balance on completion, this would show your commitment and secure the price
     
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  13. D0C

    D0C Well-Known Member Team Nardo Team Panther Audi RS3 TTRS

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    Who did you deal with out of interest? Feel free to PM me if you like. I know them well.
     
  14. Callum66

    Callum66 Member Team Panther Audi RS3

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    I completely get that and I would be the last person to try & justify **** customer service. Many of the guys who install Revo software are real enthusiasts. If I had to deal with the suits again I would tell them to stuff it but if you can use the voucher at a local installer I would still say crack on. I seriously doubt you will be disappointed.
     
    E15 likes this.
  15. E15

    E15 Member

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    Thanks D0C.
    Steve Worthington, UK and Europe Sales Manager.
    He's just sent an email which has prompted a reply from me suggesting that he should take a course in customer relationships as he comes across as very inexperienced and unprofessional.
    Shame really as the local Revo guys are sound but this div don't seem to care about what image he is projecting for himself and Revo ..
     
  16. Oli.

    Oli. Active Member

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    We’re a REVO agent, and I’d be happy to give you 10% discount , flexible to your dates
     
    S., dc911, billymc92 and 4 others like this.
  17. E15

    E15 Member

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    Thanks Oli.. That's more like it.
    Whereabouts are you please?
     
  18. penetrator

    penetrator Active Member

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    Hi mate.

    Strange this is the attitude you got. I have a very good relationship with there Marketing Manager and if your serious about having there Software installed I am happy to interject and help arrange a date that suits you.
    If that’s something that you’d be interested in pm me and I’ll speak to him.
     
    E15 likes this.
  19. Behind The Bins

    Behind The Bins Active Member

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    Open the flood gates
     
    terminator x, Callump01 and E15 like this.
  20. E15

    E15 Member

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    :thumbs up:
     
  21. E15

    E15 Member

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    Thanks everyone for the offers as it is something I want doing so I'm gonna speak to my local installer to see if they are a bit more flexible plus hopefully, I'll have positive news next week.
     
  22. Oli.

    Oli. Active Member

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    We're in Bognor Regis. Im sure if you speak to your local REVO agent they will play ball.

    To be fair to REVO, they are usually very transparent about their two week offer, and don't extend it. We've had this before, with a customer that couldn't make it, and just offer it at dealer level (ie make 10% less).

    I hope you get it sorted one way or another and once you have the software, Im sure you'll be blown away!
     
  23. E15

    E15 Member

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    Thanks bud, appreciated...
     
  24. Rob2k68

    Rob2k68 Well-Known Member VCDS Map User MQB Platform

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    Think I got 20% off at Edition 38 if you plan on attending that later in the year. Got it done there and then too.


    Sent from my iPhone using Tapatalk Pro
     
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  25. Keithm

    Keithm New Member

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    That’s the spirit folks op getting the problem solved and everyone chipping in. Definitley staying on this forum now
     
    penetrator likes this.
  26. E15

    E15 Member

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    Right.

    Just spoke to the local Revo dude who will map the car as and when for the discount
    Like I said, I'm not hard up for 60 quid but the suit at Revo just peed me off and it became a principal thing.

    So here's hoping the Swedish trip is successful so I can get this thing done.

    It should be worth waiting for..
     
    Dan_DJT, penetrator and Rob2k68 like this.
  27. penetrator

    penetrator Active Member

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    I’m having the Decat DP and springs fitted tomorrow at CLP in Sheffield, can’t wait
     
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  28. FBF01

    FBF01 Well-Known Member

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    Downpipe is going to make such a difference to the noise of this thing, can’t wait to hear what you make of it. Keen to see photos of springs also, even though I’m having mine fitted on Thursday ha.
     
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  29. penetrator

    penetrator Active Member

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    It’s going to sound epic lol
     
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