1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Ouch! Dealership Damaged My Car!

gregpot2000 May 16, 2018 at 9:05 AM

  1. gregpot2000

    gregpot2000 Member

    75
    13
    8
    Hi There


    I won’t mention the dealers name as the car is still with them, but I had already decided it was my last time there due to constantly being messed around, never getting call backs, or them answering the phone, and being kept waiting 2 hours every time I went in for an update.

    My car is currently in with them as my electric seats weren’t working after they had it for an unrelated issue the last time.


    Went in for an update yesterday and was told they had some bad news for me, they had reversed it into a wall or something in the workshop….

    Now waiting for a new bumper as well as a new seat module!

    Must have been going some speed to do that though?
     

    Attached Files:

  2. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

    7,626
    2,374
    113
    Flippin eck, what were they doing? It's not like there are no sensors. I hope it hasn't damaged the crash bar behind it as well..
     
  3. Joetidman

    Joetidman Well-Known Member

    1,178
    620
    113
    They would have had to have been reversing pretty quickly to have gone right through the bumper like that. They are designed to flex at low speeds and return to shape pretty much undamaged. Who are the dealers?


    Sent from my iPhone using Tapatalk
     
  4. Tashfeen

    Tashfeen S4 - the smile per mile machine (thanks @XP :-D) Team Glacier TFSI Owners Group Team V6 VCDS Map User Team Scuba Audi S4 Audi A3 Black Edition quattro Supercharged

    3,780
    8,367
    113
    Jeeez. That sounds more like Oxford Audi (did I just name and shame)


    Sent from my iPhone using Tapatalk
     
  5. blackb9er

    blackb9er Active Member Team Brilliant Black Team V6 Audi A4 quattro TDi

    110
    41
    28
    Flippin ell! What did they reverse into?

    Have they give you a courtesy car in the meantime?
     
  6. rnm37

    rnm37 Member

    54
    28
    18
    Jeezo! My first thought on seeing your pictures was "car has been hit by RPG"

    Hope they get it fixed for you ASAP.
     
  7. gregpot2000

    gregpot2000 Member

    75
    13
    8
    Don't want to name the Dealer until the car is safely back in my hands, in light of all the issues I've had with them, and now this, I don't want a complaint to get back to some disgruntled employee while they still have it!

    Yes, got an A6 courtesy car, Seems a miss-match of old and new tech from my old B8.5, and my new B9! Nice drive though and automatic which will be good for my 80mile commute each day at least
     
  8. Dippy

    Dippy Well-Known Member Team Monsoon Audi S5 Black Edition

    1,211
    760
    113
    Absolutely right decision! However I would advise even then waiting a while, because if you notice something not right days or weeks after you get the car back, although you might be loathe to do so, you might have to go back to the dealer again. If anyone really wants to know which dealer then they can always PM you to ask.
     
  9. DohNut

    DohNut Active Member Team Daytona TFSI Owners Group Audi A4 Audi Avant Owner Group

    432
    222
    43
    That's awful. Someone clearly not taking due care and attention. Obviously it's going to be repaired at their expense but I'd be wanting a full explanation and apology. Did they even try to contact you?

    I 'd also be letting them know the upset caused through their negligence and would hope in return they offer some form of compensation. As an example my car collection was delayed by 3 hours and I was offered £250 in accessories by way of compensation.
     
  10. NLL

    NLL New Member

    10
    2
    3
    Tashfeen - I'm thinking of switching my servicing to Oxford. Should I rethink that decision?
     
  11. gregpot2000

    gregpot2000 Member

    75
    13
    8

    No not as such, The car was booked for them to fix my electric seats that had stopped working in their care last time. They were meant to call me at the end of the day yesterday to see if they could sort a more suitable courtesy car (1.4 petrol Q3 isn't really suitable for my long commute). As I have come to expect from them, they never called me, I tried calling them over and over again (but again as expected, no answer). So as I have got used to doing I called in for an update as I actually pass them on my way home.
    As I walked in, I could just see the front of my car peeping out, but in a totally different space to where I had left it, and obviously washed. Oh great I though, it's all done. I finally spoke to the advisor and was told they needed a new module for the door and it was on back order from Germany so would be about 2 weeks.
    Then she said.....oh and I have some bad news, While moving your car around in the workshop they have cracked the bumper, but don't worry, it's already booked in the bodyshop for a new bumper and it will be perfect once you get it back. This is as much as I've heard from them.
    Even when I dropped it off that morning (to correct them messing up my seats!) my appointment with them was at 7:30am, but none of their advisers turned up until 8am!
     
  12. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

    7,626
    2,374
    113
    Bad services, do you fill in any feedback questionnaire to them that's emailed to you? I had a pretty poor service once from Eastbourne filled in one of those, and gave permission for Eastbourne to see it and the next time I turned up I was personally met at the dealership, my car was taken from me straight into the workshop and they plied me full of tea and biscuits whilst I was waiting, a complete turnaround.
    I would certainly report your experience to AudiUK if I was you, and the fact they didn't, from what you've written, even apologise.
     
  13. DohNut

    DohNut Active Member Team Daytona TFSI Owners Group Audi A4 Audi Avant Owner Group

    432
    222
    43
    Yep... If me I'd be letting Audi UK know about the whole experience. You can find the head honcho's email address easily enough on Google. I've posted it up before but his name escapes me right know.
     
    Bristle Hound likes this.
  14. pagenotfound

    pagenotfound Member Team Moonlight TFSI Owners Group Audi A4 Audi Avant Owner Group quattro S-line owners group

    64
    50
    18
    obviously pretty awful experience and it sounds as if they have a bit of prior but as long as they sort it all out for you and take care of you in the mean time it probably isn't worth getting too worked up about just yet. No doubt the person that did this has just had a rotten day at the office and probably got a colossal roasting. You may even get a few freebies if you lean on them such as accessories or a free service as compensation for the inconvenience. On the other hand, if they botch the repair or mess you around then you'd be fully justified in going ballistic.
     
  15. gregpot2000

    gregpot2000 Member

    75
    13
    8
    Thanks for the replies.
    Thankfully it clearly needs a new bumper so there can't be any bodges repairs. Should be simple enough to clip out and clip back in? Only thing to be worried about is panel gaps if they don't get it just right, or colour matching but maybe I'm being over paranoid after everything

    Sent from my SM-G950F using Tapatalk
     
  16. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

    7,626
    2,374
    113
    If its Audi approved they should get it right, when I dented my A3 rear bumber they wanted to replace that, the crash bar, the sensors and the valance. Wanted to charge over £3000 for it all including £350 for paint alone.
    Ended up getting it repaired at a local bodyshop for £400 and you couldn't see panel gaps or mismatch. Thing is if you're not happy then reject it and get them to do it right, after all you didn't cause it...
     
  17. Bristle Hound

    Bristle Hound Moderator Staff Member Moderator MQB Platform

    8,946
    11,940
    113
    @gregpot2000 - Thats appalling mate
    I hope you get it sorted
    Like @DohNut says below, this is what I would do

     
  18. DohNut

    DohNut Active Member Team Daytona TFSI Owners Group Audi A4 Audi Avant Owner Group

    432
    222
    43
  19. cjp2k

    cjp2k Active Member Team Daytona saloon Audi A4 S-line owners group

    303
    46
    28
    Panel gaps shouldnt be a problem my last a4 was delivered with a slight misalignment on the rear bumper. Local dealer managed to refit it perfectly .... So there is some adjustment available.

    This wasnt even the body shop doing the alignment, who I imagine have more knowledge of fitting bumpers than the service techs
     

Share This Page