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Number porting to EE.

@udi A3 Oct 4, 2013

  1. @udi A3

    @udi A3 Well-Known Member VCDS Map User

    Last friday 27th september, i gave my PAC to EE. I had been on virgin, but change of situation in my first job forced me to get an EE contract for conference calling. My EE number was contract that started as t mobile, and as they didnt do conference calling despite telling me they did on the phone.

    I didnt intend on porting the number from virgin, but the adismal service they were giving me i decided to port it out and cancel the contract (extended dsr were allowed).

    So before porting i asked the questions 'how long will my number have no service, and when will this happen'.
    I was assured a maximum of 4 hours loss of service to be completed within 24 hours. Monday came and both temporary EE number and virgin number still working. Called EE they said it was virgins delay. Called virgin they said my sim card was incorrect and this caused a problem. Called EE '24 hours it will be done.'

    My main job relies on me connecting to online databases and handing out my number so i thought it best i stay at home and not put on new business untill the switch was done. no point in a 500 mile round trip to lose signal and get no work done right?

    Tuesday i was told 24 hours
    wednesday i was told 24 hours
    Thursday i connected a second EE line for the new phone and high data allowance, also with a veiw to a business and personal number contract.
    Thursday 1pm i lose service on virgin number. 4pm im assured by ee the swap will go through by midnight.

    Today , 4pm, EE tells me theres a 24-48 hour delay, maybe tuesday before my number is switched back on, if its not lost indefinately.

    Now im pretty shafted, my number of 5 years, used for both my business's where i rely on incoming calls to make money, is constantly giving the engaged tone. The EE accounts are both business accounts. My potential loss of earnings could be anything, completely unable to predict if im honest. Friday is my busiest day, and theres a good chance all those with my number will throw it away after a couple days of engaged/dc tone.

    OFCOM cant help other than log a complaint, EE are not taking any complaint seriously ad laughing off the potential claim for loss of business.

    I cant even cancel the whole number port, apparently thats not possible.

    Head desk.
    iphone5s for sale :D (twice thrown at the wall in anger)

    Rant over, happy friday!!
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  3. hughjass

    hughjass Is there somefin in my teef?

    I work for phones 4u (sic) and this is a common problem with porting internally from t-mob to EE.

    Call them and escalate to a manager, also go onto live chat to complain then threaten writing, twitter ect.... Networks poop there pants at written complaints so go for it. Good luck :D
  4. @udi A3

    @udi A3 Well-Known Member VCDS Map User

    Nobody on the phone allows escalation to a manager, but 'technical' say they are working on it.

    Unacceptable if you ask me, this number has been ported from voda to three to virgin and now to EE.
  5. jojo

    jojo Looking for Boost! Staff Member Moderator

    Did you get my text?

    Sorry, it is Friday after all! :laugh::friends:
  6. JudderMan

    JudderMan Registered User

    Get an 0800 number for £5pm and get EE/whoever to redirect them to the 0800 number immediately. Loss of earnings, look at small claims. It will take forver as there is no tangible amount you can put on it, bar averaging your average earnings per day, and then it's just a guess.

    Threaten them (both companies) with negative online reviews. Seriously, it's big business. I deal with online reputation management and I make a decent penny from it, because it's so difficult to remove/replace bad reviews.

    Shocking. I hate poor service and passing the buck when it comes to an inadequate workforce/ethic.
  7. @udi A3

    @udi A3 Well-Known Member VCDS Map User

    Apparently its now going to be 72 hours, and i will not be getting compensation.
    They cannot divert the business number they say until the issue is fixed.

    According to terms and conditions, they are not liable for a problem they couldnt foresee at the time of agreement.

    When i agreed to the contract i made it clear i was going to port my business number over to there business line. Im sure im not the first to have a port go wrong, therefore they should be aware of the possibility of this happening. In fact ofcom suggested the number may be lost for good, as it happens.

    By my reckoning that makes them liable. Its not a straight forward loss of service on the network as i have a fully functional second line!

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