I'm sorry to have to leave a negative review, but I feel I have to based on the following. I bought a set of LED Side light bulbs from the website and fitted them at the weekend. Straight out of the box I have had faults indicating a bulb is blown, but they are working. I emailed email@example.com as that is the only business email address I could find, and didn't expect a reply on Sunday but did expect my email to be picked up on Monday during working hours. Having not received a reply I sent a PM on this forum that has not been responded to. I then left a message on the profile page which has also been missed. Today (Tuesday) I also left a message in this part of the forum (the sponsors own section) and that has also gone unnoticed. At lunchtime today I did receive an email response, so I was satisfied that you were aware that I had an issue and we now had a line of communication to resolve the problem and I replied within an hour in response to your questions. Since then there has been no reply, which I find amazing as you were clearly aware that a customer had reported an issue two days ago and you asked for more information so you would have been expecting my reply. Having looked closer at the sponsors area I can see that many enquiries have gone un-answered or had very late replies (weeks later) making me wonder what the point is? I assume you pay to be a sponsor of the site, and have customers asking questions about your products that are clearly looking to spend money with you, but you fail to check up and respond. ow is this good business sense? You mention in one thread on here that you are a one man band, but on the 'contact us' page on your site you mention that to contact one of your team we should email firstname.lastname@example.org So do you have a team, or is it just you? You need to clarify this as I would expect a team of people to get through emails quicker and work quickly to resolve issues. At this moment in time I am looking at other sellers for replacement bulbs, and can't be bothered to chase you any more for answers or the £10. You can keep it. I hope others get a better product and better service than I have had, I certainly won't be returning.