OK so as some of you might recall, I bought a used Audi A3 (see my sig for spec) about 7 weeks ago. All seemed fine at first but over the next week or two I discovered several problems with it:
Rear windscreen wiper washer did not work
Light in boot did not work
Tremble in steering wheel at high speeds
Juddery at idle
Engine revving too high and then coming back down under hard acceleration
Engine coolant leaking
CD player did not work
I told the dealer I bought it from about all of these issues and they told me to bring it in the next weekend which I did - I dropped it off on saturday morning and picked it up on sunday afternoon and all they had done was replaced the CD player... with one that did not work at all (previously the radio worked, but now the thing would even turn on) so I was without any kind of music for the next week. Anyway, long story short, I took it back to them 3 weeks ago and asked them to fix everything else so they took it in and gave me a courtesy car (a 2006 ford mondeo estate that has a few problems of its own). This was 3 weeks ago and I am still driving the courtesy car as so far they say they have only fixed the coolant leaking problem, the CD player and the boot light. I'm guessing I wont get it back for at least another week, which is very annoying as this courtesy car is horrific to drive on snow/ice due to it pulling to the left and generally feeling unstable (and I drive at least 2 hours every day just getting to work and back, 4 hours a day on Tuesdays and Wednesdays).
I was just wondering if any of you think I have the right to just tell them to give me money back and I'll go buy one from somewhere else or are these issues not serious enough for that?
Also, does anyone know if the rear wiper washer is required to work for a car to pass its MOT as the car was given an MOT by them the day before I picked it up originally and the rear windscreen wiper washer has never worked on it?
Cheers
Chris
Rear windscreen wiper washer did not work
Light in boot did not work
Tremble in steering wheel at high speeds
Juddery at idle
Engine revving too high and then coming back down under hard acceleration
Engine coolant leaking
CD player did not work
I told the dealer I bought it from about all of these issues and they told me to bring it in the next weekend which I did - I dropped it off on saturday morning and picked it up on sunday afternoon and all they had done was replaced the CD player... with one that did not work at all (previously the radio worked, but now the thing would even turn on) so I was without any kind of music for the next week. Anyway, long story short, I took it back to them 3 weeks ago and asked them to fix everything else so they took it in and gave me a courtesy car (a 2006 ford mondeo estate that has a few problems of its own). This was 3 weeks ago and I am still driving the courtesy car as so far they say they have only fixed the coolant leaking problem, the CD player and the boot light. I'm guessing I wont get it back for at least another week, which is very annoying as this courtesy car is horrific to drive on snow/ice due to it pulling to the left and generally feeling unstable (and I drive at least 2 hours every day just getting to work and back, 4 hours a day on Tuesdays and Wednesdays).
I was just wondering if any of you think I have the right to just tell them to give me money back and I'll go buy one from somewhere else or are these issues not serious enough for that?
Also, does anyone know if the rear wiper washer is required to work for a car to pass its MOT as the car was given an MOT by them the day before I picked it up originally and the rear windscreen wiper washer has never worked on it?
Cheers
Chris