Called Audi UK and spoke to a guy called Mark, told him Audi connect user management function not available , he checked few things on his computer and told me that this function will not be available on MY 17 cars.He said the easiest way to figure that out if the car has service and SOS buttons overhead by the reading lamps. He also confirmed it will only be available for MY18 since it's an EU requirement to have the SOS features from 2018 onwards...
Unfortunately Audi sells all these features as one package called service/safety/connect user management and at this moment of time is only available on Q7. He said these features were not mentioned in our A4 Brochure when we ordered the car.
Asked him can our cars be retrofitted when they roll this out on new productions cars, he said NO since it requires big modification which will not be cost effective.
So I told him Audi should not mislead customers by saying these features are available on new A4's and Q7 on myaudi , he apologised for the confusion and said they will update the website soon.
He also said like exca from Belgium that if the dealers complain to Audi Germany about this within a certain time frame Audi Germany will certainly look into this however he doesn't know what the outcome will be.
He also confirmed that certain MY16 A4's had these buttons and functions available on MMI just for test basis however they were never activated .
Anyone has a different answer from dealer or Audi kindly share...