My apologies for the delayed answer
Travelling for a longer period, so its been a while since I checked in.
Sounds like your car is getting quite the treatment!! Awesome! Hopefully all went well and hopefully the Audi server issues have been sorted so car and app is working again?
My app still seems to have connection to the car from abroad so guess the servers are ok again.
Hi, Most...
Software update to 3281 went well, although still not convinced that it is working 100% as it should.
As of today, Sunday, I have a support request in with Audi Digital Services (‘ADS’) covering a number of points:
1. On starting the car, the MMI displays the ‘Welcome’ screen (the last selected radio station plays in the background).
2. Clicking the ‘Home’ icon from here reveals a ‘Note’ screen about ‘dynamic data collection....’ with options to ‘OK’ or ‘Go to privacy’. A third option of ‘Do not show this again’ is greyed out. Click close to remove.
3. In the ‘Settings’ menu, the ‘Privacy’ tab is greyed out if my mobile phone is using the MMI to make a call. It is clickable when not making a call. I was actually on the phone to ADS at the time and the agent asked me to go to Privacy. I couldn’t but neither of us knew why. It was only when the call ended did the Privacy option become clickable. Similarly, it fails if I select ‘Go to privacy’ from the ‘Note’ screen in (2) above....but of course, I was using my mobile at the time, talking to ADS. So, Privacy is accessible but only if not using the mobile via MMI. I called him back from home to update him of this revelation. He asked me to put it in the email. See below.
4. In the ‘Users’ screen, there are 3 options (a) add user (b) guest user (c) my first name. I previously saw time and date of ‘update’ against my name and ‘Key User’ with a ‘>’ symbol next to it. Now, to confirm I am the Key User, I select the ‘gear icon’ under the time clock in the ‘Users’ tab. This displays ‘the key user for this vehicle is First Name Surname (me) with option to ‘remove key user and all additional users.’
5. MyAudi app. This one has been reported by other owners before and a Google search indicates it has also been reported widely on alternative forums...the myAudi app frequently displays an inaccurate graphic for engine oil level. The MMI currently shows this as ‘ideal’ with the gauge marked as full. The app was displaying this as nearly empty with just the bottom bar in black. The two are now synced. The vehicle has covered just over 900 miles from new since the end of June, so logically it should be full.
Other myAudi app information such as range, fuel level, lock status, remote lock/unlock history, Audi partner etc etc all in order. I have not tried to throw a journey plan to the car from the app yet - I haven’t needed to.
The ADS agent asked me to reply to his case reference email with app version details, mobile phone make/model/OS version, my UK location, MMI software version etc, along with photos as he needs to escalate to Technical for resolution.
I also don’t seem to be able to find access to some of the Audi Connect features bundled with the package on the car, incl. weather (I have AFP News), traffic info online, street parking and online messages...all of which ADS confirmed last Friday I do have.
Summary: baffled and slightly irritated.