- Joined
- Jun 30, 2016
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First of all, apologies if this kind of topic has been covered in a previous thread. Just wanted to gauge the general opinion here RE customer service at main Audi dealers.
I bought my A3 2 years ago from Glasgow Audi and remember the whole process being pretty strained and difficult. I bought the car at the end of March and the rep I dealt with was very clear that they were trying to meet their sales figures for the month and pretty much held me to ransom by saying the car would jump up in price if I didn't pay on the spot. I did so on the premise that the car would be ready within 5 days as promised - lo and behold it was another two weeks before the car was ready due to "issues" at the body shop
Fast forward to today - I swung by another Scottish Audi establishment to enquire about finance options for an S3 (basically fishing to see if there were any decent deals coming up), and the impression I got was that they thought I was a bit of a joker. Asked my age (I'm 24 and look young) and got gruffly told I'm under the age limit for a test drive (fair enough).
Once I disclosed that I wasn't planning on buying a car til the summer the guy appeared to lose interest completely, gave me some ball park figures that I could have got from the Audi website anyway and pretty much sent me on my way. I understand they probably get their fair share of tyre kicking chancers coming in but even still, it felt a bit off to me.
Apologies if this sounds like a rant but I do think the customer service at the main Audi dealers leaves a lot to be desired. I just think you'd expect a bit more from the official dealers given the elevated prices you pay and the way they market themselves.
I bought my A3 2 years ago from Glasgow Audi and remember the whole process being pretty strained and difficult. I bought the car at the end of March and the rep I dealt with was very clear that they were trying to meet their sales figures for the month and pretty much held me to ransom by saying the car would jump up in price if I didn't pay on the spot. I did so on the premise that the car would be ready within 5 days as promised - lo and behold it was another two weeks before the car was ready due to "issues" at the body shop
Fast forward to today - I swung by another Scottish Audi establishment to enquire about finance options for an S3 (basically fishing to see if there were any decent deals coming up), and the impression I got was that they thought I was a bit of a joker. Asked my age (I'm 24 and look young) and got gruffly told I'm under the age limit for a test drive (fair enough).
Once I disclosed that I wasn't planning on buying a car til the summer the guy appeared to lose interest completely, gave me some ball park figures that I could have got from the Audi website anyway and pretty much sent me on my way. I understand they probably get their fair share of tyre kicking chancers coming in but even still, it felt a bit off to me.
Apologies if this sounds like a rant but I do think the customer service at the main Audi dealers leaves a lot to be desired. I just think you'd expect a bit more from the official dealers given the elevated prices you pay and the way they market themselves.