Guys... would an email such as this echo some of the sentiments here....? I have yet to send it to Audi UK.
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I am following up on my new car order placed at the beginning of May. To date I have no confirmed delivery date with estimates moving progressively from October, November and now into December (I am assuming these are only estimates as no build week has been allocated and therefore could shift further to the right).
I understand there are significant production delays surround the impending WLTP legislation and Audi’s lack of preparedness in testing / certifying vehicles prior to the 1st September deadline. What is compounding the problem and the negative customer perception is the total absence of communication from Audi. My questions are:
- Is there any statement / communication from Audi regarding significant delays on new car delivery – a scan of several internet forums shows that numerous others are in the same position and are equally unhappy.
- I understand that the Ultra variant I ordered (2.0 TDI 190 S-Line Ultra S-Tronic Ultra) will no longer be available for MY19. Can you confirm which engine my car will be delivered with? Also, are the options I specified still available?
- When will a build slot be confirmed
- When will the WLTP emissions figures be available
Finally – this will be a company car and was selected at least partially on the basis of 109g Co2 emissions. Can you confirm where I stand if this increases significantly under WLTP, thus pushing me into a higher company cat tax bracket. Would I have the option to cancel?
I fully realise that the fault does not lie with Slough Audi (who have always been great whenever we have spoken) and that they are essentially waiting on information being drip fed from Audi AG.
I look forward to your response.