Locksmith couldn’t program new fob

Notouchingplease

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Hi everyone. I had RAC send a locksmith to program a new key for my 2008 Audi A5. He told me he wasn't able to make a key as the cars module kept kicking him out of the software he was using. He said maybe it’s an immobiliser or central control issue but wasn’t too sure. Any idea what the problem might be? Is it worth having the car taken to a garage to try and fix any issues before calling another locksmith. Or maybe just calling another locksmith? Thanks for the help. Bit stuck atm and it was my only key that I lost
 

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