Latest Audi **** up...

[Beery]

So - had a call today - "Your car has arrived"

Sweet i thought...

Turned up "Thats a hatch back - I ordered a Saloon"...."Oh umm yeah you did didn't you"

Just awesome!

 

[Jtaylor]

There is **** ups then there is monumental **** ups.

 

[THQuattro]

WTF.

 

[Beery]

Yeah - I was impressed with that one - I'm on order number 3 - lets see if they get it right this time!

 

[Simon L]

 

[Pinky1959]

Jeepers that is a massive **** up .
What are they doing about getting you the car you ordered and are they putting you in a car meantime until this gets sorted ?

 

[Baldyone]

Wow! Bell 's. Massively dissapointing. Sorry to hear that mate and hope they get you sorted soon. That deserves a killer courtesy car or few whilst your waiting

 

[WarwickL]

I was pleasantly surprised with the euro tune Audi supplied

Sorry to hear about this one !

Fingers crossed for a quick resolution

 

[Gazwould]

Ordered A rated double glazing with a black warm edge spacer bar, the whole lot turned up light grey .

Thats 32 individual panes all wrong that he had to re order and remove and replace.

Nil l profit for him.

 

[A3_Rider]

Ouch...

But what do you expect, this was your sales guys!

Hope that helps, this often is due to the admin person that enters the order in (this what I've been told)

 

[SW14NY'S]

So - had a call today - "Your car has arrived"

Sweet i thought...

Turned up "Thats a hatch back - I ordered a Saloon"...."Oh umm yeah you did didn't you"

Just awesome!

This beats my dealer cockup with ordering black interior instead of Lunar

What dealership was this at?

 

[veeeight]

I was pleasantly surprised with the euro tune Audi supplied

Sorry to hear about this one !

Fingers crossed for a quick resolution

How do you know you have a Euro tune car in Aus?

You claim you have an internal boot release, and a Euro tune, so it sounds implausible, or you've got a mis built car!

 

[Beery]

This beats my dealer cockup with ordering black interior instead of Lunar

What dealership was this at?

Wearside Audi...

 

[Phil13]

Ouch, that's a bad one.

I had originally planned to order my S3 saloon from Wearside. After spending 10 minutes waiting to be approached I left and went to Tyneside instead. Flawless service from start to finish.

 

[RS5 JON]

Think there should be a MASSIVE discount coming your way after they messed up.
JG

 

[Daveotto]

OMG.......what they given you to drive?

I would insist on keeping the HB until they can source a car of the right spec, plus get oodles of compensation.

For comparison this is what I got for a missing ILP (plus some other customer service **** ups)

Kept car until correct one sourced (10 weeks)
2 years free servicing
TTS loan for the weekend
Track day

PM me if you want some advise

 

[Beery]

Isn't twitter brilliant! Reply immediately from Audi UK Customer Care...lets see what happens.

 

[Daveotto]

Isn't twitter brilliant! Reply immediately from Audi UK Customer Care...lets see what happens.

email address of head of Audi UK (Andre Konsbruck) if you need it is .........andre.konsbruck@audi.co.uk

 

[Beery]

Awesome! Cheers Daveotto...also PM sent

 

[Snake Pliskin]

So are they letting you have the hatch till a saloon turns up ?

 

[Beery]

So are they letting you have the hatch till a saloon turns up ?

Haven't mentioned that at all...

 

[Simon L]

Haven't mentioned that at all...

......get on the blower and tell them that's what they're doing!! (politely of course)

That's the very least they can do

 

[WarwickL]

Agree, a mistake is an opportunity

Worked for me using the Erwin report I bought.

 

[steeve]

Hey come on, it's an easy mistake to make. Don't be so harsh.

The saloon looks a lot like a hatch (from the front) it's got the Audi badge on the front, was hopefully the right colour so that's pretty damn close, you're just nit picking.

 

[Snibo]

"Thats a hatch back - I ordered a Saloon"

Can understand why you're disappointed.
Hope all gets sorted for you soon - that's quite an error for Audi to have made.

Good Luck.

 

[Baldyone]

You had one job.....lol

 

[DangerS3]

I would've been like

 

[Beery]

getting rather annoyed now - offered a sepang blue saloon of same spec - said to do a deal i would need the service pack included - nope cant do that.

Escalating to audi uk now and see whats what.

 

[Simon L]

getting rather annoyed now - offered a sepang blue saloon of same spec - said to do a deal i would need the service pack included - nope cant do that.

Escalating to audi uk now and see whats what.

What colour was yours mate?

Good on you for keeping up the pressure.................service pack wouldn't have killed them!! (bottom line, when they get it wrong they should bend over backwards)

 

[Daveotto]

getting rather annoyed now - offered a sepang blue saloon of same spec - said to do a deal i would need the service pack included - nope cant do that.

Escalating to audi uk now and see whats what.

How the hell can they offer you something not even in the same color without offering some sort of enticement.

This is the type of customer service you would expect from Ford..

Out of interest what discount did you get on your original order

 

[Beery]

How the hell can they offer you something not even in the same color without offering some sort of enticement.

This is the type of customer service you would expect from Ford..

Out of interest what discount did you get on your original order

Worked out about 11.something% Audi UK have escalated to the business manager apparently. Originally had the Mythos black (which was the first **** up cos they ordered Panther)....wasn't actually too bothered about that one!

 

[Dandanfings]

This beats my dealer cockup with ordering black interior instead of Lunar

What dealership was this at?

Ha same thing happened to me
I asked for black trim and trim in Germany means interior colour not the trim on the dash

 

[HawkeyeS3]

Good luck with getting anything out of Audi UK as an enticement, tighter than a ducks in my experience

 

[Daveotto]

Worked out about 11.something% Audi UK have escalated to the business manager apparently. Originally had the Mythos black (which was the first **** up cos they ordered Panther)....wasn't actually too bothered about that one!

Ah might explain why they are not offering anything by way of compensation as you are eating into their profit after you got 11% discount.

 

[pburv]

So - had a call today - "Your car has arrived"

Sweet i thought...

Turned up "Thats a hatch back - I ordered a Saloon"...."Oh umm yeah you did didn't you"

Just awesome!

 

[Simon L]

Ah might explain why they are not offering anything by way of compensation as you are eating into their profit after you got 11% discount.

Might explain it Dave but it certainly doesn't excuse it..............the discount is totally irrelevant they ordered the wrong bleedin car, compensation is in order.

 

[pburv]

Might explain it Dave but it certainly doesn't excuse it..............the discount is totally irrelevant they ordered the wrong bleedin car, compensation is in order.

CAAAARRRR!!

 

[Georgeinabz]

I ran the Audi app , generated the code , gave it to Audi Aberdeen , perfect service.

 

[Simon L]

I ran the Audi app , generated the code , gave it to Audi Aberdeen , perfect service.

.....that's clever stuff George, but how does it guarantee you'll receive the right car??

 

[Georgeinabz]

At least trim colours can't be messed up , you are not relying on others to input the wrong codes