It's that time of year again, hunting for the best Car Insurance Policy. I went through a comparison web site and chose One Call Insurance, which offered me a policy from Axa, after doing the deal I changed my mind on the same day and phoned One Call to cancel the policy they told me there was a £49.99 cancellation fee, which is for time and costs incurred in setting up the policy. The cancellation fee was never mentioned over the phone but was included in their T&Cs.
Included in the paperwork sent from One Call was Axa's Motor Insurance Product Information Document, which states that a FULL refund would be given within the 1st 14 days, cooling off period, if I cancelled the policy.
I have since been back in contact with One Call, and they say that the full refund would only be paid if I had been mis-sold the policy, which I had not.
I will be writing to Axa to try and recoup the £49.99 as I feel that One Call being an agent for Axa should be honouring Axa's policy.
Has anyone had any similar experience or advice for me going forward?
Included in the paperwork sent from One Call was Axa's Motor Insurance Product Information Document, which states that a FULL refund would be given within the 1st 14 days, cooling off period, if I cancelled the policy.
I have since been back in contact with One Call, and they say that the full refund would only be paid if I had been mis-sold the policy, which I had not.
I will be writing to Axa to try and recoup the £49.99 as I feel that One Call being an agent for Axa should be honouring Axa's policy.
Has anyone had any similar experience or advice for me going forward?