@musicegbdf - no-one is having a pop at you. Three people who have it working have said the same thing in the other thread (where this discussion should be), that you don’t need Connect/PIN to see your service record, and how to get it set up. Dealers tend to focus on what’s current and quickly forget about previous incarnations; for example I have spoken to 2 dealers recently who both referred to eCall/SOS as Connect, not the Infotainment which used to be called Connect, and technically still is.