Hi All,
Need some help, Audi Main dealer (Hatfield) replaced the passenger wheel bearing on my A4 under a year ago under warranty....Since then the car has covered an extra 20,000 miles, this weekend I got the bearing noise and seemed to be the passenger side.
This morning I have taken the car to an Audi specialist and they have confirmed it is the passenger wheel bearing ... 20,000 miles and under a year old for a wheel bearing, I'm shocked.
I called Audi Hatfield and spoke to their service department, the gentleman advised me because the part was replaced under warranty and now the car is out of warranty, I am not covered.... I will have to pay for an inspection fee £60 + VAT, if it is the passenger wheel bearing they will speak to Audi and see if they can do a good will gesture, but cannot guarantee this and then I would have to cover the cost. Isn't parts and labour covered for 12 months?
So, reason for my post .. Where do I stand on this? I have asked to speak to the manager of the service department but wanted to see if anyone could advise or help before he calls.
Thanks,
Craig
Need some help, Audi Main dealer (Hatfield) replaced the passenger wheel bearing on my A4 under a year ago under warranty....Since then the car has covered an extra 20,000 miles, this weekend I got the bearing noise and seemed to be the passenger side.
This morning I have taken the car to an Audi specialist and they have confirmed it is the passenger wheel bearing ... 20,000 miles and under a year old for a wheel bearing, I'm shocked.
I called Audi Hatfield and spoke to their service department, the gentleman advised me because the part was replaced under warranty and now the car is out of warranty, I am not covered.... I will have to pay for an inspection fee £60 + VAT, if it is the passenger wheel bearing they will speak to Audi and see if they can do a good will gesture, but cannot guarantee this and then I would have to cover the cost. Isn't parts and labour covered for 12 months?
So, reason for my post .. Where do I stand on this? I have asked to speak to the manager of the service department but wanted to see if anyone could advise or help before he calls.
Thanks,
Craig