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Garage didn't tighten wheel nuts

Paddyposh Mar 11, 2020

  1. Paddyposh

    Paddyposh Member

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    Hey

    just wondering where I stand here

    partners car needed 3 new tyres, the garage only had two so they put them on the back and moved the other worn one to the front. Today she was driving down the motorway and car was making a loud noise and juddering. Ended up calling the RAC and they said that the one they put on the front was loose as the garage hadn't tightened the nuts properly. Obviously if she had carried on not knowing she could have been killed with my kids in the car.

    On top of that they didn't put the space saver back in the boot either!

    Am I within my rights to request a refund of the 2 tyres due to this, and insist upon them replacing the remaining bad one for free?

    The RAC chap emailed us the findings and stated that they hadn't done the wheel up correctly.

    Bar getting angry with them for their incompetence and dangerous workmanship, is that a fair request or how would you handle it?

    Cheers
    Pat
     
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  3. Pinky1959

    Pinky1959 Well-Known Member

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    I would get advice from a solicitor as I don't think you would be entitled to compensation in respect of this even though it could have had severe consequences but it may be worth suggesting due to the inconvenience you have been put to having to call RAC and going back to get spare wheel.
    If it is a big company I would get in touch with the CEO and complain bitterly and I would be investigating if the wheel being not tightened could have caused any damage to the car for the future eg bearings etc.
    I would not mention it to the mechanic when you collect the wheel as you are contacting the ceo. and don't prewarn them .
     
  4. scobie140

    scobie140 Member

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    If its any sort of semi decent garage you'll probably find on the receipt or paperwork for the work done it will tell you to check your wheel nuts after a few miles.
     
  5. paddy

    paddy Well-Known Member

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    I had the front end on my A3 rebuilt after a smash years ago and when i got it back it drove ok locally but when i took it on the motorway i found i would reach a speed (70+) and i couldn't keep it in lane it was so bad...
    That turned out to the whole suspension one side lose including shock, wishbone etc where the guy had put it all together, prob gone to lunch and never torqed anything up. And that was the insurance chosen repairer.
    when i went back to pick it up the 2nd time i found the oil filler cap missing and the radiator lose. :)
     
  6. Alistair D

    Alistair D Hey GOOOOD looking

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    As said, take your complaint along with the RAC findings to the CEO directly, there maybe an "offer of goodwill" ,but I doubt you will get a full refund.
     
  7. Evil Derboy

    Evil Derboy Well-Known Member

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    The answer to your question is “no”. You’re not entitled to anything.

    What could have happened is not the same as what did happen.
     
  8. Paddyposh

    Paddyposh Member

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    Surely they must be accountable for slack workmanship, something as simple as making sure wheel nuts are in correctly, no?

    I will try the CEO still
     
  9. DPM

    DPM Site Sponsor Site Sponsor

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    How many miles was it since collecting the car?

    Damian @ DPM Performance
     
  10. Paddyposh

    Paddyposh Member

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    Not many, 50 maybe

    I spoke to the manager at the garage and he apologised and offered us a free tyre for the one which needs replacing.

    Better than nothing
     
    Bristle Hound likes this.
  11. Bryant1998

    Bryant1998 Well-Known Member

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    That’s insane? So in your eyes ‘attempted murder’ shouldn’t be a crime because you didn’t actually do it?
    It’s negligence that had high potential to cause injury or loss of life, should be free tyres, free work to make sure nothing is damaged and an apology, that almost covers it...
     
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  13. HOGG

    HOGG Well-Known Member

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    I think the op has had the best outcome. He happy. Company happy. Wee all sing together, bom bom

    Sent from my SM-G930F using Tapatalk
     
    Alistair D and Bryant1998 like this.
  14. Evil Derboy

    Evil Derboy Well-Known Member

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    There’s a difference between receiving goodwill in light of a mistake and being legally entirely to compensation.

    To be entitled to compensation something has to have happened not might have happened.

    Your “attempted murder” analogy doesn’t work because that’s wilful, not accidental.
     
    b2 likes this.
  15. Bryant1998

    Bryant1998 Well-Known Member

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    I get what you mean, but that had real potential for severe injury or loss of life.
    The fact the garage offered a free tyre shows they know how bad it could’ve been and that they need to compensate.
    As far as I know, negligence compensation can apply to potential injury or death due to it being a qualified person doing a technical job, not trying to argue with you mate just my 2p
     
  16. kcpism

    kcpism Active Member

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    Hardly attempted murder...accidental death maybe
     
  17. Pie-eyedpiper

    Pie-eyedpiper Well-Known Member

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    Back in the 80s when I had an XR2 I called into a well known tyre dealer starting with a K in Arnold, Nottingham.
    I had a near side puncture repaired and when driving out of the forecourt you're on a dual carriageway and a short uphill stretch of road.
    I got about 100m off the forecourt and about 20mph when there was a sharp jolt and rear nearside dropped.
    The wheel nuts hadn't been tightened at all and the brake drum was resting on the inside of the rim wrecking the wheel.
    I walked back (short walk) and brought the manager out to see. He was very apologetic and sourced me a new Pepperpot wheel for the following week.
    Naively in those young days that's as far as I took it. Happy because my old wheel had been kerbed anyway.
     
  18. Mcdonald

    Mcdonald New Member

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    thank you, I understood
     

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