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Factory order s3

John Pilkington Feb 25, 2019

  1. John Pilkington

    John Pilkington Registered User

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    Hi is anyone having trouble logging into audi website with the reference number for factory order.have contacted the dealer at bolton audi and he had told me a lot of people are having the same problem.he has told me to keep trying.the build date is today so I would assume that I could log on today but am having no luck.Will there likely be a backlog,regards
     
    Last edited: Feb 25, 2019
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  3. listers_socks

    listers_socks Registered User

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    It doesnt work for me, try it every other day but not recognising the order number. I use the Audi chat on Facebook to ask for updates. Mine is currently at status 20 which is preparation i believe. I had a BW of week 8 which was last week and this week it is showing as in prep.
     
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  4. eribaMotters

    eribaMotters Registered User

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    I found the tracking factory order part of the Audi website has been down more often than up and running.

    Colin
     
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  5. John Pilkington

    John Pilkington Registered User

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    Hi pal,can you send me link to audi chat page on Facebook thanks
     
  6. listers_socks

    listers_socks Registered User

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  7. RossN14

    RossN14 Registered User

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    Yeah I’ve had same problem. Mine started last week and just says it doesn’t recognise the order number. The anticipation for this car to arrive is killing me
     
  8. John Pilkington

    John Pilkington Registered User

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    Hi pal,cannot believe so many people are having the same problem of logging onto Audi and the system not recognising the number provided.i think the dealers are stringing us along and that there must be a huge backlog.my build date was 25/02/19 yesterday but number not recognised.
     
  9. RossN14

    RossN14 Registered User

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    Yeah disappointing that a company the size of Audi can’t get something like this to function properly. Fortunately the dealership I’ve purchased the car with have been keeping me up to date. Expecting the car earlier than I had thought by a month. Can’t fault the guy I’ve dealt with
     
  10. John Pilkington

    John Pilkington Registered User

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    Hi pal,that's good news
     
  11. listers_socks

    listers_socks Registered User

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    Did you manage to get a response from Audi UK on the current status of yours? Mine was always scheduled for BW8 soon after ordering so no delays there and has moved to status 20 as prep. Unless it sits there for a long time then seems to be on schedule...
     
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  13. John Pilkington

    John Pilkington Registered User

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    Hi pal,have not had a reply as yet,very poor communication from audi was expecting better
     
  14. jassyo06

    jassyo06 T-Cut King !

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    It's a Audi thing.....it happens at least once a year....So don't this is anything current
     
  15. John Pilkington

    John Pilkington Registered User

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    Had a reply off Audi.sorry for the inconvenience with your order number not working on website but there is nothing we can do as website is downAbsolutely blazing am that mad with response am considering cancelling
     
  16. listers_socks

    listers_socks Registered User

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    Was that via their Facebook page? they reply to me within the hour each time when i ask for an update on my order number. I give them the order no. and they confirm status.

    Have you tried calling them to ask for specific update? Call customer services 0800 699 888
     
  17. listers_socks

    listers_socks Registered User

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    Not to rub it in but checked today and my status is now status 30 which is in transit. I would push them for an update as you should have at least an estimated build week.
     
  18. John Pilkington

    John Pilkington Registered User

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    Hi pal,that reply was from audi uk.how do you communicate via the Facebook page.many thanks
     
  19. listers_socks

    listers_socks Registered User

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    Just send them a message via Facebook, the link is above
     
  20. John Pilkington

    John Pilkington Registered User

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    Will do thanks
     
  21. John Pilkington

    John Pilkington Registered User

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    Hi pal,have just had a reply off audi on Facebook.my car is in production from today.many thanks
     
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  22. listers_socks

    listers_socks Registered User

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    Good stuff :icon thumright:
     
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