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Evans halshaw

Maco Oct 8, 2018

  1. Maco

    Maco Active Member Team Sepang Audi A4 Black Edition S tronic

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    Just took the A4 into Evans halshaw after an absolute nightmare of arguing with two dealerships regarding work that should of been carried out before I originally picked the car up. Anyway, I won’t go into all the issues because you will get sick of reading. But take a look at the courtesy car I’ve just received from them.

    Disgusting.
     

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  3. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    I would have refused the car on the grounds I might have an accident sneezing...
     
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  4. Maco

    Maco Active Member Team Sepang Audi A4 Black Edition S tronic

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    Annoying on my part, I wanted to get away after really starting to lose my patience with them so I jumped in the car & drove away. Only seen the state of the rear when I got home.

    Please don’t anyone else buy from Evans Halshaw
     
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  5. terminator x

    terminator x Well-Known Member

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    When I took my RS3 in for some warranty work (not to EV) I was handed a bum basic A3 diesel ffs and it looked like it hadn't been cleaned in months. Needless to say I didn't go back to them and instead use Camberley who are 10x better.

    TX.

    Sent from my BBB100-2 using Tapatalk
     
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  6. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    I once had a Ford salesperson's own vehicle as a loaner, that was equally filthy on the outside. So bad I gave it a good clean myself, he was quite amused by this....
     
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  7. Happy Grumpz

    Happy Grumpz Well-Known Member Team Glacier Silver Supporter TDi saloon Audi A4 quattro S tronic S-line owners group

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    I'd have refused point blank to take that.
     
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  8. RB84

    RB84 Active Member

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    Off to Camberley tomorrow morning and will be getting a courtesy car. Fingers crossed it's something decent :)
     
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  9. Maco

    Maco Active Member Team Sepang Audi A4 Black Edition S tronic

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    Unfortunately never checked the car till I got home, what’s bothering me the most is they expect me to pay £10 for the courtesy car when I go to pick my car up. Already argued with them this morning that I shouldn’t have to pay because it’s the second time I’ve taken the car to them with the same problem.
     
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  10. Daggerit

    Daggerit Well-Known Member Team Floret Silver TFSI Owners Group Team V6 Audi S4 Audi Avant Owner Group quattro

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    You should tell them you're willing to pay it on the understanding that they'll pay for your clothes to be dry cleaned after sitting in the back seat! Haha.
     
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  11. Maco

    Maco Active Member Team Sepang Audi A4 Black Edition S tronic

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    That’s the rear footwell, absolutely disgusting. Imagine I was allergic to dogs
     

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  13. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    There's no saying where that's come from either :scared2::scared2::scared2:
     
  14. Happy Grumpz

    Happy Grumpz Well-Known Member Team Glacier Silver Supporter TDi saloon Audi A4 quattro S tronic S-line owners group

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    Go on twitter and tag Audi Uk in on the picture, disgusting.
     
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  15. Kuku

    Kuku Active Member

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    Having had a bad experience with EH on a previous car I will never ever use them again.

    I’m sure there are some really good EH dealerships out there but I’m yet to hear of one.
     
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  16. Maco

    Maco Active Member Team Sepang Audi A4 Black Edition S tronic

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    They are actually terrible, easily the worst dealer I’ve dealt with. For such a big company it’s ran like they are complete amateurs. Wasn’t going to bother going into details but I’ll run you through what I’ve gone through with them in 4 weeks.

    4 weeks ago I reserved the Audi A4 from the Harrogate branch which is 65 mile away from me, I placed a £200 reserve on the car so no one could purchase it while I was travelling down. Travelled down to the garage on a Saturday, compared to most dealers I wouldn’t say they where busy at all but it took 2 hours of sitting in the waiting room to get the keys for the car. When I got the keys I went for a look round the car & sat inside. The car was really dirty inside & out, 2 alloys where curbed & the front splitter needed a little paint job. I was ****** off to say the least after travelling down that the car hadn’t even been through prep when they knew I was coming.

    Anyway, I was happy with the car & agreed to buy it if they agreed to carry out the work so I told them to put some HP figures together. It took them another 2 hours to put the numbers together, reason being I put the reserve on the car in my name but the finance was going in my partners. At one point they actually told me the car was sold, they where correct. It was sold to me!!

    So later the next week, me and the wife drive down to pick the car up. Exterior wise they’ve done a good job, interior it was terrible. Bad enough for me to pay £75 for a valeter to come out and clean it. I never had the log book with me for the old car because we had a private plate on it so I had to pay a £250 refundable deposit to make sure I sent them the log book. Supposedly I would get the money refunded 3 days after they received it. It’s now 4 weeks on Thursday since getting the car & I’ve only just received the money back today.

    On driving home I noticed the aircon had a loud noise & the brakes where squaky. So I rang Harrogate and they arranged for the car to be taken to my local branch (Durham) to get it checked out. On the morning the car was suppose to go in I rang Durham, but to my surprise they had never received a call from Harrogate so I wasn’t booked in. Finally re arranged & took the car through. Couple hours later went back to collect the car to be told there was nothing wrong with it. They couldn’t hear a aircon noise and the brake pads where new so could I please bed them in. I kindly then asked a technician to accompany me to the car to listen to the aircon who surprise surprise heard the noice instantly & said heater element. He said no worries I’ll speak to service for you know and re book you.

    Someone down the line obviously forgot as it never happened, it actually took me a further 2 weeks to manage to get back in contact with the right people and get it booked back in. So today I take the car back through & the service manager asks for £10 for the courtesy car. So I politely ask, should I really have to pay £10? If the car had been fixed the first time it was here I wouldn’t have to come back. Her words where, £10 is compulsory & you also owe £75 because the Harrogate branch have refused to let you have the car looked at under warranty. At this point I lost my temper & began to raise my voice.

    She then went on to ring Harrogate & managed to get clearance for the car to be looked at. Got a further call tonight saying the heater element is broke & also the front disks have a lip on them causing the squeak but I would have to come back through another day to have the work done as again they would need Harrogate to now allow the Durham branch to take on the work.

    Please, stay away from EH. They are cheaper than main dealer for a reason.
     
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  17. RB84

    RB84 Active Member

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    Just to balance the argument. Audi Camberley have loaned me an A7 55 TFSI. Not bad :)
     
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  18. Maco

    Maco Active Member Team Sepang Audi A4 Black Edition S tronic

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    I think a few have misread the OP, I’ve never had an issue with Audi nor would I expect to have one.
     
  19. RB84

    RB84 Active Member

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    Sorry, I was being sarcastic. Totally understand the issues you have noted and think its good to be open about it - I am spamming the wrong thread, apologies :)
     
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  20. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    I am interested to see what loaner Eastbourne Audi give me the week after next whilst mine in in for it's second service..
     
  21. mjcairney

    mjcairney Member Team Moonlight TFSI Owners Group Gold Supporter Saloon Audi A4 quattro S tronic S-line owners group

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    What a disgusting state to keep a car in, far less to loan it out to a customer. Personally, I would have asked to speak to the General Manager and vented my feelings to him. I just showed the pictures to my wife who, like me, could not believe what she was looking at.
     
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  22. A19quattro

    A19quattro Active Member

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    I have also had rubbish service from Evans Halshaw (Edinburgh), not an Audi though, a Renault van. They are the worst of the worst, couldn't organise a P***up in a brewery, doesn't even come close, phone calls never get returned, messages never get passed on, they are absolutely the worst.
    Van was new and under warranty and they couldn't even carry out s simple service in one day. They are full of excuses, one which I actually believed was "the customer services manager had to go home early as his Mother has died". Why this meant they didn't do all the work they were supposed to on our van I am nor sure. I really ended up giving up on then because I just couldn't get through to them in any way, what I wanted and what I got was always different.
    Maybe need to explain more, van goes in for a service, shox need changed under warranty, can you do all this in a day, oh yes sir that shoudn't be a problem. Get the van back, shox not done and service not fully completed, we will need it another day, this was after us explaining that as our nearest dealer and over 50 miles away, we really didn't want to have to come back. We had complained about the shox clunking early on in ownership and they said there was nothing wrong, so I accepted that only for there to be a recall later, shouldn't really complain I am getting something for nothing, hah. I decided it could wait till next years service and they pestered the life out of me with letters in the interim. By the following year there were a whole new set of problems, which they looked at but refused to do anything about and guess what the shox never got done and they wanted the van back in for another day.
    I sold the van with the original shox and those and all the other things I said were wrong with the van never got done, maybe that was the idea in the first place.
    Oh and I once went to see a very rare Saab estate 4wd, one of the last of the line Saabs. I phoned first as it was about 25 miles away (Livingston) and the salesman said he couldn't be sure it was 4wd but that was what he had been told and he didn't really want to check/ wasn't confident he could tell the difference. It was the weekend so limited personnel and so on. So I went and 2 mins showed me it was 2wd, no rear diff is the easiest way to tell, nice car but not what I was looking for. I actually don't think the mythical 4wd was ever sold in the UK or maybe never existed anywhere other than in Evans Halshaws imagination...but if I had been daft enough?
     
  23. CHEZ

    CHEZ moderately amusing Supporter

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    My springer spaniel has less hair than that back seat...
     
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  24. CHEZ

    CHEZ moderately amusing Supporter

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    I had a ballache a few years ago with Evans halshaw
    Bought an A4 from Hull, 10 weeks later turbo died, long story short after multiple phone calls I got my replacement turbo fitted free at Evans halshaw Durham.
    But, only after I contacted the finance company and threatened to hand them the car back because in the pdi they had put the wrong ****** oil in.
    They wouldn't entertain me otherwise.
    Never again would I go there
     
  25. spartacus 68

    spartacus 68 Active Member Team Ibis Audi A2 Audi Avant Owner Group quattro

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    Moral of the story, avoid Evans Halshaw, Peter Vardy, Arnold Clark and so on. The staff are on minimum wage and their day to day operations make the Chuckle Brothers look competent.

    Audi main dealer or VAG specialist.
     

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