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Digital Service Record...

cuke2u Dec 11, 2018

  1. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    As I now can finally see my digital service record in both the MyAudi web portal and the phone app I thought I'd share my experience in how to get this in pre SOS vehicles, before MY18 in the UK.

    Before the new, beta, version of My Audi came out I was able to see my service record ok, with both the web and the phone app version, called Audi Connect at the time. When Audi introduced this new portal of accessing a vehicle online they put in a more seure method of verifying the owner of the car, called a key holder, and with MY18 and on cars this is done by the dealership at purchase.
    However, because I purchased my vehicle in 2016 this could not done, as it wasn't needed. Thus I lost access to my service record.

    So if you have a vehicle of a similar age firstly you need to register your local Audi dealership and assign them as your sport, audi, service reminder and sales partner with MyAudi. Then, if you can't see your service record, you may get the following message on the MyAudi website:

    "Enable required
    To experience the full range of myAudi features, save your Audi partner and ask your partner to set you up."

    Now you will need to contact this partner and request they make you the key holder of your vehicle through the My Audi Go system.

    Once this has successfully been completed you should then receive emails confirming you as the key holder to the vehicle and, hey presto, you should be able to view your service record again.

    A little long winded but in a way Audi had to bring in this form of verification of ownership because with the MY18 and on vehicles there is more accessibility to the car's systems and security.
     
    VTEC_Killer and rasA4 like this.
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  3. Fozzie1960

    Fozzie1960 Active Member TFSI Owners Group Team Tango saloon Audi A4 quattro S tronic S-line owners group

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    When I login I see this message on the landing page now,

    Audi A4
    Enable additional vehicle information


    Allow your Audi dealer to define you as the owner of the vehicle, in order to experience the full benefits of myAudi.

    Define as owner
     
  4. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    Contact your dealership partner and ask them to set you up as the vehicle's key holder through the My Audi Go system. A salesperson has access to this...
     
  5. Fozzie1960

    Fozzie1960 Active Member TFSI Owners Group Team Tango saloon Audi A4 quattro S tronic S-line owners group

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    I called them as soon as I saw the message.
     
    cuke2u likes this.
  6. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    Mine bend over backwards to help, even though this procedure also seemed new to them.
     
  7. no_idea

    no_idea Well-Known Member

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    I have just got access to my service record today as it happens, I received the email telling me it was activated last Friday.
    After a few discussions with my Audi dealer they activated me as the owner. They didn't know what I was talking about at first and told me I would need to take the car in! I persivered and we got there.
    My car is a B8 with Audi Connect, I don't have the same level of connectivity as you B9 boys

    Sent from my Pixel 2 XL using Tapatalk
     
  8. L_G

    L_G Active Member Sportback Team Daytona Team V6 Audi S5

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    As an aside I don't recall the dealership doing anything to confirm ownership in this context when I took delivery last December

    What did occur to me was that it seemed to rely on the owner's honesty the delete thier account when it came to selling the vehicle
     
    tickedon likes this.
  9. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    If everything is working properly then then it might be a automated process for MY18-on vehicles. As mine was purchased before this new security came into being this would not have been done..
     
  10. L_G

    L_G Active Member Sportback Team Daytona Team V6 Audi S5

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    As I recall it was a two stage process,

    Firstly you needed to create an account on the audi portal with the chassis number. This then gave you a PIN which I then entered this into the MMI while waiting for the salesman to arrive on the handover day (you could obtain the chassis number in advance from the jsn file described in the track your order thread). This gave you access to the special destinations, etc.

    To get the remote vehicle locking/unlocking to work you needed to enter another code which in my case came with the second set of keys.
     
  11. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    Yes the procedure for SOS equiped cars has been a well documented procedure, often as not though rather challenging for some...
     
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  13. sunshinewelly

    sunshinewelly Active Member

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    I am having the same discussion now - they say they want me to bring the car in.
     
  14. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    There is no need for the car to go anywhere. The dealerships first request was for me to take the car to them when I raised this. In the end, after discussing this with AudiUK the dealership agreed that wasn't needed.

    If I remember correctly your car is a pre-owned? It maybe the selling dealership hasn't registered you as the key holder and the previous owner still is...
     
    Last edited: Dec 12, 2018
  15. no_idea

    no_idea Well-Known Member

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    Before they updated the app. I could view the service history no problem. Since the new do everything app was rolled out I lost the service record. I did wonder if it had anything to do with GDRP?

    Sent from my Pixel 2 XL using Tapatalk
     
  16. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    As explained in my 1st post...
     
  17. sunshinewelly

    sunshinewelly Active Member

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    thats a point
     
  18. VTEC_Killer

    VTEC_Killer Member

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    Good job I found this post, had the same issue, no S&S module meaning no key user agreement. Went down to the local dealer, showed them my A6 v5, they updated their records but myAudi still asking to define user via the dealer. After a few back and forward calls, one of the sales guys managed to sort this out, so all good at the end but bit of a ballache!
     
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  19. rasA4

    rasA4 Four Rings Mafia Specialist TFSI Owners Group Team Scuba saloon Audi A4 quattro S tronic S-line owners group

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    Need to do mine shortly
     
  20. BigAardvaark

    BigAardvaark Active Member Team Scuba Audi A4

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    Just called Warrington Audi about mine, the lady on the phone seemed to know exactly what this was and will pass it over to a salesperson to sort.
     
    cuke2u likes this.
  21. Martyn_A4

    Martyn_A4 Member Team Monsoon Audi A4 S-line owners group

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    It’s a shame that those of use without the SOS still can’t have the ability to lock and unlock the car. I hoped the update would allow this.
     
  22. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    That's because it uses the SOS dedicated Sim to communicate through the SOS module to the car. Obviously if you've no SOS then it cannot work. I am in the same boat.
     
  23. Martyn_A4

    Martyn_A4 Member Team Monsoon Audi A4 S-line owners group

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    I’m considerimg retrofitting it. Although I’m not sure on what Audi will say about that.
     
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  24. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    Not sure if you can, but good luck if you try and keep us informed. The issue you will have is that SOS, or eCall, may need to be registered with Audi's servers for security. However as your car doesn't have one originally this might be problematic.

    http://www.autoexpress.co.uk/car-te...e-automated-emergency-call-car-tech-explained

    There is a eCall dongle by Bosch that can be used but obviously this will not have the same features.
     
  25. rasA4

    rasA4 Four Rings Mafia Specialist TFSI Owners Group Team Scuba saloon Audi A4 quattro S tronic S-line owners group

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    Good luck watching this thread with interest
     
  26. dj1uk

    dj1uk New Member

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    That was lucky... took me over 4 months, multiple phone calls and emails to get mine sorted with Warrington Audi. Had to go to Audi UK complaints in the end to escalate it.

    Maybe I went through the pain, so you didn’t have to!
     
  27. BigAardvaark

    BigAardvaark Active Member Team Scuba Audi A4

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    It's not done though yet! My luck says it'll end up dragging on :-(
     
  28. Fozzie1960

    Fozzie1960 Active Member TFSI Owners Group Team Tango saloon Audi A4 quattro S tronic S-line owners group

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    I’ve thrown in the towel on this. My dealership have set me up twice as the key user but I’m still unable to see my service record. Audi UK keep spouting out the usual rubbish about the relevant team looking into it and it will be resolved as soon as possible.
     
  29. Martyn_A4

    Martyn_A4 Member Team Monsoon Audi A4 S-line owners group

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    All this seems very strange as to why it’s taking people so long to get it sorted.

    The guy in the service department just added my car to the system on either Audi Go or MyAudi Go and was working in under 5 minutes.

    The only thing I had to do was send a copy of my ID and V5 and change the preferred partner to the garage.
     
  30. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    Not really so strange but perhaps just general apathy...
     
  31. Martyn_A4

    Martyn_A4 Member Team Monsoon Audi A4 S-line owners group

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    You would have thought that the service staff would have been briefed about this.
     
  32. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    I think because it is the responsibility of registering the new car is by sales. But yes you would think it had been shared though..
     
    rasA4 likes this.
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  34. rasA4

    rasA4 Four Rings Mafia Specialist TFSI Owners Group Team Scuba saloon Audi A4 quattro S tronic S-line owners group

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    Gave Watford Audi a call and e chat. Promised to call back. Heard nothing
     
  35. rasA4

    rasA4 Four Rings Mafia Specialist TFSI Owners Group Team Scuba saloon Audi A4 quattro S tronic S-line owners group

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    Thought i'd go in person to an Audi dealer this time not asking for service and spoke to a Sales Agent he knew exactly what i required. didn't take no more than 10 minutes i brought my V5 along however he only needed to see my driving licence, he showed me it working on the app also.
    now i can finally see my digital service history.
     
    cuke2u likes this.
  36. gimk

    gimk New Member Team Daytona TFSI Owners Group Audi A4 S-line owners group

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    This problem has stumped several dealership. However I had my pre SOS sorted at Milton Keynes Audi. I now have fully functioning myAudi showing all my digital service history. A big shout to Audi Digital as well
     
    cuke2u likes this.
  37. kpm278

    kpm278 Member

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    Just been into my Audi dealer, they verified my info and activated me as owner. I then got a “myaudi - verification confirmed” email. But when I try and check info on the app and website I still get “contact Audi partner to be set as owner” :/
     
  38. no_idea

    no_idea Well-Known Member

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    How long ago was it activated? Mine did take a few days, maybe even a working week.

    Sent from my Pixel 2 XL using Tapatalk
     
  39. kpm278

    kpm278 Member

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    About 26 minutes :)
     
  40. rasA4

    rasA4 Four Rings Mafia Specialist TFSI Owners Group Team Scuba saloon Audi A4 quattro S tronic S-line owners group

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    What year is your car?
     
  41. kpm278

    kpm278 Member

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    64 plate
     
  42. rasA4

    rasA4 Four Rings Mafia Specialist TFSI Owners Group Team Scuba saloon Audi A4 quattro S tronic S-line owners group

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    So pre SOS.
    I would have logged into the app while I was at Audi
     
  43. kpm278

    kpm278 Member

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    Yep, and the website, but that’s no good if it might a few days
     

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