As I now can finally see my digital service record in both the MyAudi web portal and the phone app I thought I'd share my experience in how to get this in pre SOS vehicles, before MY18 in the UK. Before the new, beta, version of My Audi came out I was able to see my service record ok, with both the web and the phone app version, called Audi Connect at the time. When Audi introduced this new portal of accessing a vehicle online they put in a more seure method of verifying the owner of the car, called a key holder, and with MY18 and on cars this is done by the dealership at purchase. However, because I purchased my vehicle in 2016 this could not done, as it wasn't needed. Thus I lost access to my service record. So if you have a vehicle of a similar age firstly you need to register your local Audi dealership and assign them as your sport, audi, service reminder and sales partner with MyAudi. Then, if you can't see your service record, you may get the following message on the MyAudi website: "Enable required To experience the full range of myAudi features, save your Audi partner and ask your partner to set you up." Now you will need to contact this partner and request they make you the key holder of your vehicle through the My Audi Go system. Once this has successfully been completed you should then receive emails confirming you as the key holder to the vehicle and, hey presto, you should be able to view your service record again. A little long winded but in a way Audi had to bring in this form of verification of ownership because with the MY18 and on vehicles there is more accessibility to the car's systems and security.