Device not connected or working properly

[viio]

I’ve tried several bluetooth adaptors on my AMI with MMI 2G. The devices light up and pairs to my android phone, but the screen just says “Your device may not be connected or operating properly.” I’ve tried a few usb cables and a different phone. I’m on software version 5570, using the genuine 4F0 051 510 J Bluetooth Adaptor and the 4F0 051 510Q ami-usb cable.

I’m running out of ideas. Do I need a VCDS change?

 

[Tj 0785]

Was the Bluetooth already fitted to the car ? Or was it retro fitted ? If you have vcds go to 77 telephone and adaptions and re code it when I was fitting mine I would get this when messing with the coding