Dealers and Audi UK - The Good, The Bad & The Ugly

Basically thought I’d start a thread about dealers and Audi UK to see what everyone else has experienced?

I won’t beat around the bush between Audi UK Customer Service + their Exec Office and Jardine Audi I’ve had some of the worst customer service I’ve ever experienced.

I’m just wondering if I’ve been unlucky or if anyone else is having good or bad experiences with their retailer and Audi UK if they’ve been in contact.

Am I the odd one out here? Have you guys had good interactions with your retailers and Audi UK?

My salesman at Jardine was really nice but literally every single person above him and everyone in Audi seem to just be there to get rid of anyone who gets in touch with them as quickly as they can whilst doing as little as they can to help them.


Cheers
DM


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Terminator x

Registered User
My lot are great, Farnborough Audi.

TX.

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garethdj

Well-Known Member
Paul Wilson at Tyneside Audi, bought 2 RS3s off him now and our lass’ Q2. Sound bloke and super laid back.

Use external finance, had a detailer collect and prep the car then deliver back to Audi for handover, requested not to have plates drilled in the bumper. None of which was a bother.


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Tyneside and Farnborough are both Lookers which is interesting never used their Audi franchises before

Stafford are Swansway - used one of their retailers and they were cowboys!

Maybe it’s just Swansway and Jardine then?


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Murkle

New Member
Highland Audi in Inverness were great emails , phone calls were returned quickly and I got regular updates. They knocked £550 off for no trade in and threw in a free set of rubber mats and an Auto Glym car care kit. Sales manager came over and thanked me for the business and all in it was a good experience and I would definitely recommend them.
 

jassyo06

T-Cut King !
Grimsby Audi
Whetstone Audi
Both good especially Grimsby weekly updates on build process
 

jassyo06

T-Cut King !
Could not fault Sif at Glasgow Audi. Again Lookers.
Sif that's about the only good sales guy in there ....all the rest no middle management are even worse its all about numbers with glasgow Audi Sif has been there well over 10 years so knows the script
In general l wouldn't go near them in my experience the larger dealerships are the worst mate
 

FBF01

Registered User
Abie at Stirling Audi is superb!! Wider family have bought cars off him for years, great lad
 
Im starting to have a feeling its just Jardine and Swansway that are cowboys lol.

Having said that the direct contact I've had with Audi UK (both normal Customer Service and Executive Office) has bordered on being useless and at times even ventured into just plain rude lol.

I've heard a few bad things about various Swansway dealerships before and my only two interactions with them were a bit of a joke some of the stuff they were doing to get cars in was against the terms of their agreement with Audi UK and they were just openly disclosing it on the phone to me.

Jardine Wolverhampton (barring my sales guy who is a really nice bloke) have been a knightmare to deal with and my local Jardine (Amersham) where the car is going for service - whilst all the staff are pleasant, it went in for 6-7 hours the other day and came out with more problems than when it went in.

My tip for anyone who might read this is hope the car has no issues as Audi UK will be useless and try to stay clear of Swansway and Jardine retailers if you can as they seem to be the worst of the bunch.
 

Robsrs

Registered User
Epsom Audi (drift bridge) sales- useless never responded to my enquiry.

Coulsdon Audi (Marshall) sales have always been a joke.

Crawley Audi (Harwoods) - salesman was great when placing order. Since then has given me no updates with RS3 order or any communication, I have had to extract information from the business manager.

After this experience I plan to never buy another Audi.
 

NWHighlander

Registered User
Highland Audi in Inverness have good sales and service staff, I have bought my cars from Connor, he is an attentitve sales person. Tougher to get deals here though.

Mike
 

Alan Oliver

Registered User
Think Audi Shrewsbury is Jardine? So seems to fall in line what other people think of them.
Took my Deposit in November last year & as I said no updates recently, Happy to now just circulate the latest BS diktat from the UK head of Sales.
I Haven't even had an Order Copy yet, Which in light of 2 price increases (which don't apply to me) despite my requesting a copy a couple of times! Absolute Garbage Customer Service tbh.

When Car finally pitches up as I am Covid Shielding still there will thankfully be minimal interaction.
 
Think Audi Shrewsbury is Jardine? So seems to fall in line what other people think of them.
Took my Deposit in November last year & as I said no updates recently, Happy to now just circulate the latest BS diktat from the UK head of Sales.
I Haven't even had an Order Copy yet, Which in light of 2 price increases (which don't apply to me) despite my requesting a copy a couple of times! Absolute Garbage Customer Service tbh.

When Car finally pitches up as I am Covid Shielding still there will thankfully be minimal interaction.

Sounds pretty mild for Jardine to be honest - it can and will probably get worse!


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Alan Oliver

Registered User
Wouldn't surprise me Fella. I'm hoping it pitches up in Late July/Early August as I have an Endorsement coming off my licence in August. Then if it does pitch up I will keep moving the Collection Date back. Although knowing them they will try to charge me Storage.......
 
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