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Customer services

MELenium May 15, 2020

  1. MELenium

    MELenium New Member

    27
    5
    3
    Hi
    As I am not the original buyer I was looking into possibly getting a service plan for my 2019 A1 so looking on Audi.co.uk site I clicked on buy a service plan and entered my reg and mileage and it came up with this car currently has a service plan. Further down the page there is some faq and it says that the service plan can be passed on as the plan is with the car and not the owner by sending a copy of the V5. So I emailed customer services and they replied by saying that under the general data protection regs they can not discuss with a third party unless authorised by the original owner and if the owner wishes to discuss this further they can email us directly. As I am the 3rd owner I have no idea who the original owner is I wondered if anybody else had come across this problem and if so how did they go about it.
     
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  3. MELenium

    MELenium New Member

    27
    5
    3
    Hi
    Just an update, I received an email from them this morning and they have asked for a copy of my V5 so that they can look into transfering the service plan. So I have sent this as an attachment in my reply email, here's hoping.
     
    Kernow A1 likes this.

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