3 days old A6 BE Avant. Creaking noise from rear suspension when going over bumps and speed humps. Anyone else had the same? To say I'm gutted is an understatement.
3 days old A6 BE Avant. Creaking noise from rear suspension when going over bumps and speed humps. Anyone else had the same? To say I'm gutted is an understatement.
Issue is resolved. I took my car to the dealership and the tech found that the drivers dust boot and bump stop was installed incorrectly. They removed the bump stop, lubber, reinstalled it. That is coming from the service advisor.
Mine went in today, was told the same about the bump stop but on way home it still makes exactly the same noise... Waste of a trip and a taxi fare home. Not impressed.Must have been assembled on a Friday afternoon! Glad you got it resolved
Mine went in today, was told the same about the bump stop but on way home it still makes exactly the same noise... Waste of a trip and a taxi fare home. Not impressed.
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Apparently the dealer now want to wait until they can go in the car with me to listen to the suspension noise which will not be until after lockdown which could (and no doubt will be) months away.Wait what? You aren’t making your dealership cover the cost of transport home for warranty jobs? The moment I start talking about me billing them for a rental car I suddenly get a courtesy car.
Never even thought about them covering the cost of travel from the dealer Will do when it next goes in though.
Intersting point you raise there. My car is booked to go in next week for its first service (pre-pandemic Longlife seemed to make sense!). Had the dealer on the phone this morning saying they did not have the new alternator and it was on back order so they were cancelling the service because, as it was a safety recall, they could not let me drive away if the work had not been done. I will therefore now be driving around in a car that is continually nagging me to get a service and who knows with all the lockdowns around Europe when the parts will be availableMight work might not depending on the circumstances. Back in the summer when I had my alternator recall done, the first time I dropped off the car in the AM and got a courtesy car, only to be called in the PM that they didn’t have the parts in stock and to come collect the car. So I rebooked. Second time round they claimed they didn’t have a courtesy car available, so I put my foot down and told them that this is their fault dragging me in twice and taking my my mobility away without other arrangements - I had the one year service/oil change booked for the same day to save on trips to the dealer so I made it quite clear that I expect the cost of a rental car deducted from the service costs. Very soon thereafter I had the keys to a 20 plate A1 in hand. Needless to say I didn’t bother refuelling it and gave it back with just fumes left in the tank.