So 12 months ago I took out a policy with Chris Knott, from a discussion on this forum, and I'm about to renew with them. Here are my thoughts 1) Customer service is excellent. They can occasionally be a little slow to answer the phones, though, and more than once I've had to call back after it rang out. This seems to have improved over the last few months, but is still noticeable at lunchtimes 2) Their prices, if you go direct, aren't necessarily great. I suspect because I'm still relatively young (25), but they don't really match up to their claim of "finding" the best price. As far as I can tell, they tend to just use one or two insurers (Highway by Liverpool Victoria being the only one I've heard mentioned). 3) They price match. Or try to. This is why they have my custom: price matching the likes of Elephant/Admiral/Premium Choice etc, while providing better service (as far as I can tell), means I get the same cover but cheaper. 4) However, it feels like they only go as low as they have to, to beat the competition. If you can price match someone else, why can't you offer me that price in the first place? And why can you only match it, not beat it? I get it, it's business, but it just feels a bit like you could offer me a better price. 5) Their renewal quotes suck. My renewal offered (£650) was £50 less than my previous year. The final price I got from them was £200 less than the previous year at (£500). That's a hell of a jump.... and the worst part was that both prices were under-written by Highway (Liverpool Victoria). Again, as per point 4, but this time it feels a little cynical. Note that this isn't me calling their staff cynical, just that their policy seems to be "offer a high price, then match a lower one if someone is going to beat us" - why are you willing to insure me for £500 (which must still fit within your risk profile) if you were originally going to charge me £650? Was that just £150 pure profit? As you can see, though, I've renewed... the service is worth it, the policy is good (unlimited mileage, or at least it was last year, I need to double check this year), they're used to dealing with car club types, and you get a far more personal service. I just wish they offered their best price: it would make me feel like an actual valued customer, even if someone else beat you slightly. My recommendation: definitely use them, but get prices elsewhere first and ask them to try to match it.