I needed a prop shaft change under warranty and they tried saying it was damaged because I was using non Audi discs and pads(EBC I had on). I laughed at them and said can you explain to me how that would happen. It got done under warranty after that conversation!
Also needed the pre sense camera changing as it was throwing up a fault. I had an aftermarket tow bar fitted to the car and 6 months down the line got a fault. They said it was the tow bar. I said it wasn’t as you could see a burst mark on the camera like something had exploded. It was the heater element on the camera to stop condensation on the glass. 5 months down the line nothing was happening so they said I had to disconnect the tow bar electrics and recode it back to how it was. So I done that, they re tested it and said it needs a new camera as the heater element had gone!! I’ve been telling you that for 5 months you idiots!!!! Had nothing to do with the tow bar.
And the answer to all of the problems. Don’t worry we’re going to do this as a goodwill gesture! Not because it had broken under warranty, because they were being nice!
Oh and they smashed one of my wheels up and tried denying it, shame they didn’t realise the camera’s front and rear of them taking the car out and hitting the kerb. Again didn’t own up to it after seeing the footage and done it as a goodwill gesture.
Problem is your talking to advisers that haven’t got a clue about the cars so they just feed you rubbish. I told them they need to get their heads out of this Audi bubble they all seem to live in. They kept waffling on about their master mechanics and how they are the best, bla bla bla bla.
Sorry for the rant, if feel much better now.
I’m sure some Audi garages are excellent