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Bang and Olufsen Recall

AdrianWh Jun 25, 2018

  1. AdrianWh

    AdrianWh New Member

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    Please check your speaker grills after the Bang and Olufsen recall is applied. This is how the dealer handed mine back. [​IMG]


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  3. TameAutumn

    TameAutumn Member

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    WTF!?!?!
     
  4. DaveW

    DaveW Well-Known Member

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    B&O logo strip bent?
     
  5. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    Unfortunately this isn't the first case I have seen. Looks like they've damaged the grill by attempting to remove the old one as well. Wouldn't expect that kind of cowboy work from a dealership...
     
  6. AdrianWh

    AdrianWh New Member

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    Thanks for the input about the damage, I hadn’t looked at the grills closely. This led me to take a look at the passenger side. [​IMG]


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  7. Happy Grumpz

    Happy Grumpz Well-Known Member Team Glacier Silver Supporter saloon TDi Audi A4 quattro S-line owners group S tronic

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    Wow, that repair is absolutely horrible
     
  8. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    Probably needs new door trims now. I think that warrants a extremely strongly worded complaint to the service manager with a copy to audi cs..
     
  9. pagenotfound

    pagenotfound Active Member Team Moonlight TFSI Owners Group Audi A4 Audi Avant Owner Group quattro S-line owners group

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    Looks like they applied the glue with a spade. That's got to be worth a name and shame, I wouldn't want to have my car worked on with such a lack of skill and care.
     
  10. AdrianWh

    AdrianWh New Member

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    I’m not really sure what they’ve been up to tbh.


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  11. AdrianWh

    AdrianWh New Member

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    I suspect that the glue is melted plastic from a heat gun.


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  13. AdrianWh

    AdrianWh New Member

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    I’ve already sent the pics to the dealer who’s “having a chat” with the service manager. To say I’m disappointed is an understatement, very disappointed in Audi, especially coming from Lexus.


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  14. AdrianWh

    AdrianWh New Member

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    It’s Crewe Audi, I’m willing to give them a chance as mistakes can be made, the sign of a good organisation is what they do about it.


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  15. 1oldaudi

    1oldaudi Active Member

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    What is the actual recall? Is it the B&O strip logo coming off? Is it really worth the effort for them given the possible side effects of doing a bad job like this? Just put some prit stuck under neath it. That’s what I’ve done
     
  16. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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  17. Fozzie1960

    Fozzie1960 Active Member TFSI Owners Group Team Tango saloon Audi A4 quattro S-line owners group S tronic

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    It beggars belief that they thought you wouldn't notice
     
  18. pagenotfound

    pagenotfound Active Member Team Moonlight TFSI Owners Group Audi A4 Audi Avant Owner Group quattro S-line owners group

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    That's a shame, they are sponsors on here and seem to be quite helpful. Unfortunately, what has happened here seems more than a mistake, the person that did that must have known what they had done yet still handed it back in that state without saying anything to anyone or attempting to put things right. There was another car on here where the garage put a hole in the bumper but they put their hand up and got it sorted out - that's how you show you are a good organisation.
     
  19. DaveW

    DaveW Well-Known Member

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    I take it all cars manufactured after the recall, or yet to be built won't be affected by this?
     
  20. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    It may, when they do eventually sort it out, appear under additional work in myaudi/service...
     
  21. vinvinian

    vinvinian Active Member

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    Mine seem ok after recall but just had to apply a small dab of glue as i think glue theyve used doesnt like this hot weather

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  22. AdrianWh

    AdrianWh New Member

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    You’re right it is a shame, however the dealer is looking into it and is making the right noises so I’m hopeful of a good result. Like I said,I accept that mistakes can be made, it’s what they do to rectify is what counts.
    Calling them out is not meant as a vindictive act on my part but I’d request a “master technician” if you need this doing as it looks like a fiddly job with potential for trim damage.


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  23. NicoS85

    NicoS85 Member Team Mythos Team V6 TDi Audi A4 quattro S-line owners group

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    It's a good thing that this thread appeared because it made me have a look at mine. Car was in for a service a month ago and they carried out this tsb fix. I didn't even think it would be necessary to look over what they had done, assuming it's just a small and simple task. Small and simple is still too difficult for some apparently.

    While it's not near as bad as OP, the door trim around one of the speakers has very slight damage if you look closely, and some adhesive on the speaker grill was not cleaned up properly. But the worst problem is; two of the silver metal trim pieces that were the main issue leading to the tsb in the first place has popped out; which could end up injuring my wife.

    The thing that annoys me most about this whole thing though is; I've cleaned the interior of my car several times and my car never had this tsb issue to begin with. I figured the fix is free so why not. Now I know next time if these tsb's are offered - if it ain't broke, don't fix it.
     
  24. Keef

    Keef Well-Known Member Team Daytona Audi S4

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    I’m booked in for a service on Friday and am due to have this ‘fix’ done! From what I’ve seen it’s a no thanks from me!
     
  25. AdrianWh

    AdrianWh New Member

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    Crewe Audi are going to replace both speaker grills and the passenger side door card. Apparently the service manager is furious that a car has been left like this.
    I would take pictures before anyone takes it in and then straight after as it seems the damage is caused by the heat gun. I would also recommending that a master technician carries out the work.
    Unfortunately the passenger trim on mine was coming loose and presented a very sharp edge so needed replacing.


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    WesT-gefül, cuke2u and Keef like this.
  26. rasA4

    rasA4 Four Rings Mafia Specialist TFSI Owners Group Team Scuba saloon Audi A4 quattro S-line owners group S tronic

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    what is the material made out of? IIRC the original ones are from aluminium? also still looks like they stick out?
     
  27. Keef

    Keef Well-Known Member Team Daytona Audi S4

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    Service day for me, still can’t decide on this if I should let them do this!? Had a good look over my trims last night and took lots of photos, mine seem fine and not sharp at all. I can see a possible risk of the front trims becoming an issue but not the tears as they are slightly rounded - do they replace all?
     
  28. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    From the states:
    October 25, 2017 NHTSA Campaign Number: 17V675000
    Aluminum Trim for Speakers can Come Loose
    The sharp edges of the speaker trim increase the risk of injury to vehicle occupants.

    NHTSA Campaign Number: 17V675000

    Manufacturer Volkswagen Group of America, Inc.

    Components STRUCTURE

    Potential Number of Units Affected 31,323

    Summary

    Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2018 Audi A4 Sedan and A4 allroad, and 2018 A5 Sportback vehicles. The aluminum trim on the front and rear doors can come loose from around the door speakers, leaving sharp edges exposed.
     
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  29. rasA4

    rasA4 Four Rings Mafia Specialist TFSI Owners Group Team Scuba saloon Audi A4 quattro S-line owners group S tronic

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    @Keef how did you get on? did you have a choice in having them replaced?
     
  30. Keef

    Keef Well-Known Member Team Daytona Audi S4

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    @rasA4 didnt get to ask if I had a choice, I flagged up my concerns prior to the works! Have to be honest they’ve done a neat job, but I would expect no less as realistic it’s just replacing trim with stickers. Looks ok just not as good as the metal trim did.
     
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  31. rasA4

    rasA4 Four Rings Mafia Specialist TFSI Owners Group Team Scuba saloon Audi A4 quattro S-line owners group S tronic

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    Thanks how does it look as from what I can see from OP it’s still sticking out at the end? If you get a chance can you take a picture of the full length?
    Cheers
     
  32. Keef

    Keef Well-Known Member Team Daytona Audi S4

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    @rasA4 on closer inspection the stickers are a poor solution and the fit is terrible, radiused corners and not profiled to the original shape of the trim at the edges.
    Also noticed one is coming away at the edge
    3B9D97FA-5E61-45F9-8FD6-5C21690CB7E2.jpeg 322D5469-5A1D-49C3-BA3F-2932F3ACF850.jpeg 9244654F-557F-4258-AB44-21FB967FEA20.jpeg
    They originally said it was only the front doors as the rear trims didn’t pose the same risk, but they’ve replaced all 4

    On the plus side, no damage!
     
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  34. vinvinian

    vinvinian Active Member

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    Mine are coming off too . Made them look cheap and not what i spent the extra money on when buying

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  35. Simonwhite2000

    Simonwhite2000 2017 S5 Coupe Daytona Grey

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    When my car goes in for a service I hope they dont change these!
     
  36. rasA4

    rasA4 Four Rings Mafia Specialist TFSI Owners Group Team Scuba saloon Audi A4 quattro S-line owners group S tronic

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    Thanks @Keef when you get a chance can you post up a pic of the full width head on? looks like they still stick out? much appreciated!
     
  37. Riko0073

    Riko0073 Well-Known Member Team Daytona V6T Audi S4 Audi Avant Owner Group

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    I’ll be insisting they don’t change them on mine when it goes in for it’s first service soon!
     
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  38. rasA4

    rasA4 Four Rings Mafia Specialist TFSI Owners Group Team Scuba saloon Audi A4 quattro S-line owners group S tronic

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    let us know how it goes,
     
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  39. vinvinian

    vinvinian Active Member

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    Mine are hanging off again not happy [​IMG]

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  40. cuke2u

    cuke2u Well-Known Member TFSI Owners Group saloon Audi A4 S-line owners group

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    Doh, a disaster...
     
  41. rasA4

    rasA4 Four Rings Mafia Specialist TFSI Owners Group Team Scuba saloon Audi A4 quattro S-line owners group S tronic

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    whats the difference from the recalled version of the strip?
     
  42. vinvinian

    vinvinian Active Member

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    Very thin stickers on a v very thin strip of ali

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  43. vinvinian

    vinvinian Active Member

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    Dreading getting the exhaust tips replaced now . Prob wreck the rear diffuser

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