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This issue for me is now one big yawn as I resolved it to my own satisfaction with the original 8P RS3 brakes and subsequently with the 47i6 upgraded brakes, however, I do have owners write to me asking for advice and telling me of their circumstance and here's one that arrived today I'd like to share with one and all.
OK, I've deleted some content to disguise the author but I did make telephone contact with Audi Customer.Services@audi.co.uk on 0800 699 888 to attempt a resolution and spoke with 'Mark' and then 'Aisha' to discuss and that went nowhere; even their attempts to put me through to Audi AG failed.
But it's an interesting read; the issue: "Just had another service completed on my car (29k miles) and during the visit to the dealership, I asked them to 'check' the brakes, as the squeal is back for a 3rd time even though I was on the 2nd set of discs and pads....
The dealership told me the 'squeal' was due to the pads being 90% worn! So I wrote to Audi UK and here's there response..."
BEFORE I add this and you read on I would seriously suggest if you've a bladder problem, or not, then you'd best urinate now or put something urine proof on the seat of your chair; anyway...
"Dear...
Thank you for contacting Audi UK, I am sorry to hear that you are disappointed with a noise on your vehicle.
After escalating the issue to our Technical Support Team, I can confirm that we have no known issues with noisy front brakes on the Audi RS 3.
There are also no ongoing investigations being undertaken by Audi for such an issue.
When braking lightly from a low speed, just before the vehicle comes to a standstill in forward and reverse, a brake noise can be heard. This noise is caused by the typical friction of the brake pad and disc at low brake pressure.
The factors primarily influencing the noise are weather conditions such as, temperature and air humidity. Vehicle usage, such as type of driving can also be a factor.
The noise can be more noticeable during the winter months; this is due to the use of salts on the road. These salts mixed with water can contaminate both the brake pad and brake disc surfaces which can increase the noises further.
Regular hard braking and braking from high speed can significantly reduce the build up of contaminants and subsequently reduce brake noises. These types of noises are audible to some degree on all vehicles irrespective of the manufacturer. They have no negative influence on the vehicle brakes. Neither the brakes nor any other component can be damaged nor does it cause excess brake wear. The noises do not affect the pedal force required or general braking; therefore no repairs are possible or necessary.
The Audi RS 3 needs to be able to stop at high and low speeds with corresponding high and low pedal pressure. This combined with road dirt, salt, rust, water etc. means there has to be a compromise in the braking system components, and as such noises are normal.
After speaking with the Assistant Service Manager at ********** Audi he has advised that the brakes are currently 90 per cent worn. As brakes are wear and tear items and not covered under the manufacturer’s warranty, any repair cost is your responsibility as the owner of the vehicle.
I understand that you may remain disappointed with our response in this matter and if you wish to discuss this further you can contact Motor Codes Limited. They are an independent body, approved by Trading Standards who offer a free consumer advice line and conciliation service. They can be contacted on: www.motorcodes.co.uk T: 0207 344 1651
Thank you for sharing your concerns with us and allowing me the opportunity to respond, I hope that you understand our position on this matter.
Kind regards
Nicola Thorpe
Customer Relations Manager
Audi UK
T 0800 699 888
E Customer.Services@audi.co.uk"
You really can't make this sort of customer service up and Customer Services at Audi UK should be ashamed for writing such to any customer of any Audi car here in the UK, especially an Audi RS3
OK, I've deleted some content to disguise the author but I did make telephone contact with Audi Customer.Services@audi.co.uk on 0800 699 888 to attempt a resolution and spoke with 'Mark' and then 'Aisha' to discuss and that went nowhere; even their attempts to put me through to Audi AG failed.
But it's an interesting read; the issue: "Just had another service completed on my car (29k miles) and during the visit to the dealership, I asked them to 'check' the brakes, as the squeal is back for a 3rd time even though I was on the 2nd set of discs and pads....
The dealership told me the 'squeal' was due to the pads being 90% worn! So I wrote to Audi UK and here's there response..."
BEFORE I add this and you read on I would seriously suggest if you've a bladder problem, or not, then you'd best urinate now or put something urine proof on the seat of your chair; anyway...
"Dear...
Thank you for contacting Audi UK, I am sorry to hear that you are disappointed with a noise on your vehicle.
After escalating the issue to our Technical Support Team, I can confirm that we have no known issues with noisy front brakes on the Audi RS 3.
There are also no ongoing investigations being undertaken by Audi for such an issue.
When braking lightly from a low speed, just before the vehicle comes to a standstill in forward and reverse, a brake noise can be heard. This noise is caused by the typical friction of the brake pad and disc at low brake pressure.
The factors primarily influencing the noise are weather conditions such as, temperature and air humidity. Vehicle usage, such as type of driving can also be a factor.
The noise can be more noticeable during the winter months; this is due to the use of salts on the road. These salts mixed with water can contaminate both the brake pad and brake disc surfaces which can increase the noises further.
Regular hard braking and braking from high speed can significantly reduce the build up of contaminants and subsequently reduce brake noises. These types of noises are audible to some degree on all vehicles irrespective of the manufacturer. They have no negative influence on the vehicle brakes. Neither the brakes nor any other component can be damaged nor does it cause excess brake wear. The noises do not affect the pedal force required or general braking; therefore no repairs are possible or necessary.
The Audi RS 3 needs to be able to stop at high and low speeds with corresponding high and low pedal pressure. This combined with road dirt, salt, rust, water etc. means there has to be a compromise in the braking system components, and as such noises are normal.
After speaking with the Assistant Service Manager at ********** Audi he has advised that the brakes are currently 90 per cent worn. As brakes are wear and tear items and not covered under the manufacturer’s warranty, any repair cost is your responsibility as the owner of the vehicle.
I understand that you may remain disappointed with our response in this matter and if you wish to discuss this further you can contact Motor Codes Limited. They are an independent body, approved by Trading Standards who offer a free consumer advice line and conciliation service. They can be contacted on: www.motorcodes.co.uk T: 0207 344 1651
Thank you for sharing your concerns with us and allowing me the opportunity to respond, I hope that you understand our position on this matter.
Kind regards
Nicola Thorpe
Customer Relations Manager
Audi UK
T 0800 699 888
E Customer.Services@audi.co.uk"
You really can't make this sort of customer service up and Customer Services at Audi UK should be ashamed for writing such to any customer of any Audi car here in the UK, especially an Audi RS3
