My car has undergone a series of repairs last year and it all started within less than a year of purchase. The issue was with the steering wheel creaking noise coming from the upper side of the steering column. I have raised a complaint with Audi UK as well but they sent the query back to the dealership which is a franchise. Here is what's been done to it all on separate occasions:
1st attempt: no diagnosis
2nd attempt: steering shaft repositioned
3rd attempt: steering shaft replaced
4th attempt: slip ring replaced
5th attempt: steering column and the rear differential replaced
6th attempt: steering column cowling repositioned
Above all covered under warranty.
I have been let down on so many occasions.
Customer services:
I have lost faith in Audi. They've rejected a full refund request or the costs of how much the car costs now instead they offered £250 goodwill gesture.
1st attempt: no diagnosis
2nd attempt: steering shaft repositioned
3rd attempt: steering shaft replaced
4th attempt: slip ring replaced
5th attempt: steering column and the rear differential replaced
6th attempt: steering column cowling repositioned
Above all covered under warranty.
I have been let down on so many occasions.
Customer services:
- Been told twice on different occasions the by Head of Business to go somewhere else
- Turned up for the MOT and was told the machine’s not working was sent back home after 2 months of waiting
- Had an appointment booked with a courtesy car and was told to re-book the appointment as there was no cars available. I refused to leave until I was given a car. This caused me a lot of stress.
- All of the above has caused me stress. I have been damaged morally, mentally, and financially.
I have lost faith in Audi. They've rejected a full refund request or the costs of how much the car costs now instead they offered £250 goodwill gesture.
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