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Audi Ensurance - brilliant free service

sunshinewelly Jan 31, 2019

  1. sunshinewelly

    sunshinewelly Registered User

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    Just wanted to give those who have not signed up a heads up as to the brilliance of this service. Its complimentary to Audi owners.

    I signed up after i had an accident - Its completely free.

    Mr car was hit from when parked and i contacted Audi Ensurance. The 3rd party insurer tried to get me to go a local repair shop which has a terrible reputation and i refused. Audi ensurance took over and arranged for me to take my car to an approved audi repair shop. They got the 3rd party to admit fault and from there on in i had a faultless experience.

    Dropped my car off to be repaired and had a phone call to say that a new Porsche Cayman S was waiting for me as a courtesy car whilst repairs took place.

    Picked up my s4 this morning and the repair was immaculate. Excellent service and no pesky phone calls asking if i have been involved in an accident from other claims handlers

    no excess to pay and i got to drive a Porsche for a few days
     
    CrashEd, And1, liveseytowers and 4 others like this.
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  3. Inti786

    Inti786 Registered User

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    Thanks i have activated mine just now, wanted to ask the sos button in the car or the other buttons next to them, once pressed would a call be made to Audi Ensurance or is that something else?


    Sent from my iPhone using Tapatalk
     
  4. Thundercliffe81

    Thundercliffe81 Registered User

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    Speechless.

    I'm actually insured by Audi and wasn't aware of this. How do we sign up?


    Sent from my iPhone using Tapatalk
     
  5. A4A4

    A4A4 Owner of a Shiny Daytona

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    Here is some contact details from my cover. If it's any help to you?

    [​IMG]
    Why Ensurance?

    [​IMG] Ensurance works alongside your existing comprehensive motor insurance, no matter who you are insured with
    [​IMG]
    [​IMG] Guaranteed use of an Audi approved repairer and Audi trained technicians
    [​IMG]
    [​IMG] Repair using only Audi genuine parts and paints
    [​IMG]
    [​IMG] A dedicated Claims Manager who will look after your claim from start to finish – liaising with your motor insurer and the repairer on your behalf
    [​IMG]
    [​IMG] Legal Expenses Cover
    [​IMG]
    How to make a claim

    All you need to do to benefit from Ensurance is tell us first if you are involved in an accident or your car is stolen.

    Call the 24-Hour Claims Helpline
    0333 043 3780

    Alternatively, you can report an incident online using the Ensurance claims notification form or via the Audi Insurance app.

    For more information view our frequently asked questions.

    If you have any further questions about your Ensurance policy, you can contact us on 0333 043 3780 or email customerservices@audi-ensurance.co.uk.

    Kind Regards,

    Audi Ensurance
     
    X3man and Thundercliffe81 like this.
  6. sunshinewelly

    sunshinewelly Registered User

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    X3man and Thundercliffe81 like this.
  7. Thundercliffe81

    Thundercliffe81 Registered User

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    Cheers guys. Just looking into it now.


    Sent from my iPhone using Tapatalk
     
    X3man likes this.
  8. WesT-gefül

    WesT-gefül Well-Known Member Bronze Supporter

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    Many of the photo links are broken
     
  9. cosmicblue

    cosmicblue Registered User

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    The fact that they (Audi Ensurance) supplied a car is a step forward because it used to be the case that there was no hire car and one's own insurer wouldn't provide if it wasn't in their approved bodyshop so you were left without transport.
     
    Thundercliffe81 likes this.
  10. cuke2u

    cuke2u Well-Known Member

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    What? You have missed all my posts about this in the past, you've really let me down ;-)
     
    X3man and Thundercliffe81 like this.
  11. Thundercliffe81

    Thundercliffe81 Registered User

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    Oh you know my memory is gormless by now haha.

    I don't see this Porsche courtesy being commonplace, however


    Sent from my iPhone using Tapatalk
     
    X3man likes this.
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  13. cuke2u

    cuke2u Well-Known Member

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    Lol, I wouldn't really want a Porsche anyway...
     
    Thundercliffe81 likes this.
  14. Thundercliffe81

    Thundercliffe81 Registered User

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    Where I am I'm lucky if they'll even pay for my taxi.


    Sent from my iPhone using Tapatalk
     
  15. cuke2u

    cuke2u Well-Known Member

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    :)
     
  16. Smileysam

    Smileysam Registered User

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    I think this is good when it's not your fault and they claim all these costs at an exceptional rate from the other insurer.

    BMW do the same thing and it's great. I noticed that they were charging the other insurance company £500 a day for the 5 series I had as a courtesy car!
     
    X3man and Thundercliffe81 like this.
  17. RS3 S.

    RS3 S. Registered User

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    I've signed up to it, not had to use it yet & hopefully never will but good to know it works when required.
     
    X3man likes this.
  18. DarkyUK

    DarkyUK Registered User

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    I've used them in the past when a plonker drove into my A7, the hire car was from a 3rd party supplier in my case and Audi Ensurance in essence act as a claims handler. I had to sign a letter for them stating that my standard of car was needed to show my statute within my business and I ended up initially with an A6 and then with an A8 after I moaned about being in a basic A6 from an A7 Black Edition.

    As above, they got the repair done in an approved Audi repairer and in my case also arrange money for replacing the car seats as they suggest they are replaced following an accident.

    All in all a very good experience with them. I did see the hire car bill though *ouch*

    Andy
     
    X3man and Thundercliffe81 like this.
  19. Rog

    Rog Registered User

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    Sounds good. I usually take the optional legal cover with my insurance at £20 -£25 extra, as I used it once and was glad that I paid for it. If I take Ensurance, presumably this means that I can drop legal cover with my main insurer?
     
  20. X3man

    X3man Well known member

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    completely agree, and reason for the high charges is to pay for their time/effort/resource :)
     
  21. sunshinewelly

    sunshinewelly Registered User

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    i dread to think what the hire charges were on the Cayman i had for 4 days.
     
    tickedon, Thundercliffe81 and X3man like this.
  22. X3man

    X3man Well known member

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    Haha, I bed. Would be north of the £500 quoted for others I would have thought
     
  23. JRF

    JRF Registered User

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    Have signed up so pleased I saw this post did not know this was available, hope never to use it but great to have
     
  24. liveseytowers

    liveseytowers Registered User

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    Thanks for posting, i wasn't aware of this so have just signed up. At least if i have an accident Audi can't complain about a poor repair if they are arranging it :)
     
    X3man likes this.
  25. Paul Golding

    Paul Golding Registered User

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    Just starting the process of having to use Ensurance and I can't help thinking this could get expensive for someone.

    Sorry about offensive lack of shine @cuke2u
     

    Attached Files:

    cuke2u likes this.
  26. cuke2u

    cuke2u Well-Known Member

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    Oh no how did it happen? Not the dirt of course...
     
  27. Paul Golding

    Paul Golding Registered User

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    Parked in the street near my office. I went out yesterday afternoon and saw a note on the windscreen saying "sorry, backed into you" with just a phone number. I looked at the bumper and saw a small scuff (to be honest, I think that's just a smudge in the dirt) and thought "why bother leaving a note?".

    Then I walked around to the drivers side and saw this! The guy was very apologetic and had apparently backed out of the drive where there's a dentist opposite and his rear sensors made no sound. Not a good advert for Range Rover.
     
    cuke2u likes this.
  28. jds_sg

    jds_sg Registered User

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    Thanks for reminding me about this, I think I did sign up for it for a different vehicle in the past, but having just changed (impulse buy) I have signed up again. Worth saving the contact details and policy number in your phone just in case the unfortunate happens...
     
  29. cuke2u

    cuke2u Well-Known Member

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    A honest driver, much a rarity these days...
     
  30. Bryant1998

    Bryant1998 Registered User

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    Just activated this for my 8P S3, never realised this was a thing until now and especially didn’t think they’d accept a 10 year old car onto it!


    Sent from my iPhone using Tapatalk
     
  31. cuke2u

    cuke2u Well-Known Member

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    Reminds me I must renew mine, thanks for the heads up....
     
  32. Fozzie1960

    Fozzie1960 Registered User

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    I got my renewal email yesterday and renewed for a further three years.
     
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  34. cuke2u

    cuke2u Well-Known Member

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    May I ask how much?
     
  35. Fozzie1960

    Fozzie1960 Registered User

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    No charge
     
  36. cuke2u

    cuke2u Well-Known Member

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    Great, thanks...
     
  37. DarkyUK

    DarkyUK Registered User

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    Yeah, the hire cars they put you in cost the insurance companies a fortune for a start!
     
  38. S19 MYD

    S19 MYD Registered User

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    Great reminder.
    Just signed up. Hopefully won’t need it though.
     
    Bryant1998 likes this.
  39. Paul Golding

    Paul Golding Registered User

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    Sadly not impressed so far. I had a call from Performance Car Specialists about the loan car, but they didn't want to talk further without the repair being booked. Then, 2 days after notifying Ensurance, a call from their repairer who wanted to book me in for the 8th......of January!

    On Saturday, I had a text from my insurer asking why I'd not notified them of the accident. When I called, it turns out we're both insured with LV and as my insurer, they'd informed themselves via the 3rd party reporting the accident. The Ensurance info says they deal with the insurers on your behalf.

    By Sunday, 5 days after notifying Ensurance, they still hadn't contacted either insurer, just the repairer (based on the accident details I'd given them I assume) and the replacement car company.

    I then had a call from LV, as 3rd party insurer, confirming they are dealing with the claim as a 3rd party fault basis (so doesn't go through my insurance) and that I'd get a similar loan car.

    I sent an email to Ensurance asking them to forget the claim. Maybe this claims management thing works well for some, but I'm just seeing it as something that increases the cost of a claim, so we're all subsidising it with higher premiums.
     
    Last edited: Dec 9, 2019
  40. DarkyUK

    DarkyUK Registered User

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    I used them when someone drove in to my A7 and they were great, my car was totally of of the road though and I agree, the cost of the accident against the insurance is huge.

    Unfortunately, even when dealt with as 3rd party fault, its still an accident and still makes your premium shoot up, some idiot in insurance thinks that even when you have no chance to avoid an accident it still means you are more likely to have another.....

    I used them against the 3rd party insurance when I had my accident and the loan car cost was a fortune on the claim
     
  41. CornishB9

    CornishB9 Registered User

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    I started a claim using Ensurance in the summer for a no fault incident. Too many different people giving different information or asking the same questions over and over. Cancelled their involvement and went straight to LV. Courtesy C class a few hours later and a perfect repair in just over a week. No effect on the no-claims or premium.
     
  42. psychopomp1

    psychopomp1 Registered User

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    Just activated Audi Ensurance for my new Audi A6 (C8).

    Can someone confirm Audi Ensurance will still provide a free courtesy car even if you haven't got one included with your regular insurance policy? ( I haven't)

    Cheers
     
  43. cuke2u

    cuke2u Well-Known Member

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