Audi UK Customer Care is no longer able to request Audi Connect Licence renewals due to recent changes in their procedures, they recommend getting in touch with their dedicated Audi Connect Team directly on 0800 279 2884. Their telephone lines are open 24 hours a day and 7 days a week. I renewed my licences through channel earlier today. The only information they need is the VIN of your car. The process can take up to 10 working days to complete.