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Audi Connect has expired. Renewal question

Ryan Carpenter Mar 2, 2020

  1. Ryan Carpenter

    Ryan Carpenter Registered User

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    Hi

    I have had my A4 for a little over two years now and was given Audi Connect for this duration. The only thing I really use and have noticed has now gone is google maps, I never checked weather or anything in the car.

    Has anyone managed to get Audi to extend or do I now have to buy a sim card? If so any suggestions?

    I'm assuming the Audi app will still work as normal. So I can still locate car, unlock remotely etc.

    Many thanks
    Ryan
     
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  3. NickB

    NickB Registered User

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    I contacted Audi Customer Services and they extended mine for another 12 months
     
  4. cuke2u

    cuke2u Well-Known Member

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    Mine renewed automatically....
     
  5. veltror

    veltror Registered User

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    I had to chase my dealer a number of times before they did this...
     
  6. Pork

    Pork Registered User

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    Don’t bother with the dealer - give Audi UK a call, they extended mine no questions
     
  7. A4 SJC

    A4 SJC Registered User

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    What is the cost involved in this? Mine is due to expire shortly
     
  8. NickB

    NickB Registered User

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    They extended mine for free. I don't think Audi have worked-out how to monetise this yet so, for the meantime, it's free.
     
  9. Jonfun

    Jonfun 2016 A4 Avant B9 190 Quattro S-Line

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    Audi Live chat and they'll sort it.
     
  10. amcdaid

    amcdaid Registered User

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    RS3 S. and Walternate like this.
  11. A4 SJC

    A4 SJC Registered User

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    email sent at 1110am today and response extending the license FOC for 12 months received at 1130am

    Can't complain about that
     
    cuke2u likes this.
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  13. Kondax

    Kondax Well-Known Member Gold Supporter

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    Sent an email and they replied pretty much instantly. Cheers @amcdaid
     
    RS3 S. likes this.
  14. amcdaid

    amcdaid Registered User

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  15. jpda4

    jpda4 Registered User

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    The initial 3 months trial period goes on...
    On my weekly drive to the shops today - license expiry message displayed, restart once shopping complete no message, checked MMI setting once home expiry now 05/21. no contact with audi all automatic and free...
    Will i still have the car this time next year....
    Hhhhhmmm lease up January, the last 7 (to date) weeks on reduced (zero) income haven't helped with the final payment.
     
    RS3 S. likes this.
  16. M5 Andy

    M5 Andy Registered User

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    Just to say that this forum is great. I was all prepared to shell out £100 to renew my Audi Connect and then remembered this thread. A quick email to Audi and they renewed my licence for another 12 months free of charge. Usually Audi tend to bleed me dry.
     
    RS3 S. and cuke2u like this.
  17. Mr Olympik

    Mr Olympik Registered User

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    What email address did you use?
     
  18. M5 Andy

    M5 Andy Registered User

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  19. Mr Olympik

    Mr Olympik Registered User

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    Thanks. What details did you have to give them?
     
  20. amcdaid

    amcdaid Registered User

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  21. M5 Andy

    M5 Andy Registered User

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    Just name and car registration.
     
  22. Mr Olympik

    Mr Olympik Registered User

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    Sorry,

    But what did you say to them? :)

    "Hi,
    Please extend my Audi Connect.
    K thnx bye!"

    Or is there something more to it than that?
     
  23. M5 Andy

    M5 Andy Registered User

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    Essentially, yes.
     
  24. Nham68

    Nham68 Registered User

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    I tried this . No response (apart from auto reply). Car turned 3 years last week... still connected.. let’s see ...
     
  25. Paul_P1

    Paul_P1 Registered User

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    I did this a few days ago. Emailed customer services asking for extension. They replied back a few days later saying it was done.


    Sent from my iPhone using Tapatalk
     
  26. Baj257

    Baj257 Registered User

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    Same here, just emailed Customer.services@audi.co.uk and it was sorted. It took about 5 days from when they responded.


    Sent from my iPhone using Tapatalk
     
  27. Mr Olympik

    Mr Olympik Registered User

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    Got this response within 10 minutes:

    Result! Thanks guys.
     
  28. L_G

    L_G Registered User

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  29. robw77

    robw77 Registered User

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    Yep I contacted them via this email address back in March. Received a response back an hour later and was updated in the car within a day or two from memory. Just gave them my name and car registration number and that was it.
     
  30. gregpot2000

    gregpot2000 Registered User

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    They renewed mine for 2years when I asked for my extension last year for some reason! When I checked it recently it now expires 2022..so somewhere along the line they've put a third year on for free!

    I'm hoping the fees are totally scrapped soon anyway, I only use it for the live traffic, which I can get on my phone for free anyway, it's the same data as google maps, so why is it chargeable?
    Seems like car manufacturers are literally taking someone else's free product. Repackaging it and taking payment for it

    Sent from my SM-G973F using Tapatalk
     

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