Audi bexley damaged my car now trying to get out of it

Masterm8fo

Warmonger
Too my car in this morning for first service...
Got home noticed some marks over the passenger wheel arch

had them on phone and they claiming they were already there and that i signed to say they were
unreal...

they want me to go and let them inspect it in daylight today so their bodyshop can assess how old the damage is
(my gloves will be off)

they guy went round car before service and agreed there were no paint marks on the car...

unreal...cant believe these guys

Il update the after going back there later on....
 

hades-

Well-Known Member
VCDS Map User
if you signed for no marks damage they will have to repair
 

Masterm8fo

Warmonger
I have nothing showing what I signed as they didnt give me copies
He is saying that the I sogned to say there was damage which is impossible

i signed to say there was alloy wheel damage
maybe they damaged and changed the paperwork ? They have me rcpt but i didnt see it had anythign there re the condition of car

lad who served me has of course 'gone home'

what a place
im looking forward to this confrontation
 

pjmspeedy

Dude, what's mine say ?
This one would make my blood boil! Good luck in ripping them apart, hope you get sorted.
 

jdp1962

Grumpy Old Man
I really want to know how this goes, too. This is my local dealer, and it's not the first story of this type I have heard about them. It's why I never use them but go here instead.
 

SteveSmythe

Registered User
I really want to know how this goes, too. This is my local dealer, and it's not the first story of this type I have heard about them. It's why I never use them but go here instead.

jdp - Audi Bexley is my local too - I'll be going to Sanspeed too I think!
 

Masterm8fo

Warmonger
They have agreed to repair the paint but not admitted fault.
Il be back here once its done.
 

williams

Registered User
just had my cambelt done here today,had rattle aswell on front of engine they cant find, got back still can hear noise,sounds like rattle can I think its power steering pump bearing it has done 129k on 06
 

Masterm8fo

Warmonger
I paid 320 for first service,,,which really is just an oil change and quoted as 1.75 hours

my problem with them has become more complicated and I am waiting to speak with them tomorrow - an additional problem I must say
I should not mention until they have chance to remedy

I still had to chase them to try book paint repair, so 3 biz days after the problem and thy told me they will try book in tomorrow
 

Masterm8fo

Warmonger
OK I am happy as all is being fixed after escalating my complaint to dealer principle...shudnt have had to get to that but there you go.
I think Il be going back to Sanspeed next time though..
 
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