I bought an S3 from an Audi dealership (mentioning no names at this point) in March. The car was a year old so had two year warranty remaining. It included the usual approved used one year warranty but on a car that in only a year old this is normally irrelevant.
The car is perfect until October this year it develops a washer fluid leak, potentially from the passenger side headlight washer unit. No big deal (or so i thought) i booked it into my local dealership, this is a different dealer to the one I bought the car from.
Long story short, the local dealer says the front bumper has been removed and not replaced correctly (incorrect routing of wires and pipes) and so the warranty claim is void. They were surprised when i explain i bought it approved used some eight months earlier and suggested I take it up with the selling dealership.
Selling dealership were useless, wanted me to drive four hours each way to drop of the car, then pick up the NEXT DAY! If they came to the same conclusion they too would void the warranty claim. At this point I took the issue to Audi UK. They spoke to both dealerships and it has been going back and forth with no real progress.
I have told Audi UK that if i don't have a satisfactory conclusion by Wednesday i will be going to the ombudsman. Audi UK have passed that to the selling dealership as it is them who i would be complaining against.
The car hasn't been modified in any way, I use it through my business and all our vehicles are maintained regardless of cost. There is no way I would be messing with the bumper. I feel Audi will continue to fall back on the same ' the bumper has been off, warranty void' line. My argument is that I don't contest the bumper has been removed (if that is what the techs say) but it must have been done prior to my ownership and should have been picked up in the approved used vetting process. I have a warranty certificate which isn't worth the paper it is written one. The reason i went approved and paid the premium was purely for peace of mind and level of service. Well that is proving pointless.
It makes me question what other issues are lurking. What if the headlight, radiator, parking sensors, etc. failed. All would be fair game for voiding warranty claims as it stands.
Apologies for the essay (one i have told many times now!). Does any one have some words of wisdom should the worst happen on Wednesday. Thanks in advance.
Sorry to hear you are also having grief with your Audi.
I know the pain you will be experiencing, I am presently going through the same but after 10 weeks it is coming to an end.
If you search for a post titled ‘Brakes Slam in when driving‘ there is a lot of info on there which may assist you with your present issues.
But for now DO NOT go down the social media route just yet especially if you make derogatory comments about Audi UK. As per this first post keep the subject to what has happened and the grief you are getting trying to get an answer.
I know it will be hard for you to not destroy the dealers and Audi but it won’t get you anywhere.
Stick with the facts for now and mention all the grief and stress it is causing you.
Also your issue is with the dealer who sold the car to you, not Audi UK.
I went to trading standards and that’s what I was told, your grievance is with the selling dealer.
You can contact Audi UK yourself, get a case set up, get a case number in place then once that is done bypass the call centre people and ask to speak to the staff in the Audi Executive Office.
This is where you will be able to get your issue across much better, hopefully they will assist you.
The main thing is make sure they know the problems you are having with the dealers. Good luck and keep the forum members up to date on how you are getting on.
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