Hi All
I will add my experience thus far.
My 01 S3 with virtually all audi history, bar one service and over £2500 spent at Audi on last two services went straight to Harold Wood Audi upon my purchasing as it had the start of bubbling on the N/S rear roof rail.
The bubbling was actually on the rear quarter panel side as opposed to the roof side of the rail. This is apparently worth being clear about in the claim. The service manager was excellent along with the warranty guy. They did the paint tests and submitted the claim. The claim is submitted electonically by e mail and at no point does the dealer have the opportunity to influence the outcome, at least not in the initial stages. I am aware many have had dialogue with Audi Uk after that stage and that does seem to be ..hard work? ..
Mine was authorised inside 14 days, and went in to Audi on 13th September. They, as is very common nowadays do not have their own bodyshop and it went to Balgores Motors in Romford which is their approved bodyshop.
I met with the audi / balgores manager and pleaded with him to look after my pride and joy etc etc.
I have spoken to them today and it is expected to be at least another two weeks due to their backlog. I saw that my car was in good company in their bodyshop, sandwiched between two DB9's several RR Sports a Bentley and Vantage!!!! Seems the bodyshop is used by the local AM dealer!
I have a 10 plate A4 2.0 TDI SLine as courtesy car and not surprisingly am very relaxed about how long it takes.
It seems that Audi will pay the repairers a fixed amount of labour and costs for this repair, ie they are told they must repaint the roof, but are not allowed to do the quarter panel; they can only blend it in. I have specifically asked they do the quarter and we have agreed that if I am unhappy we will revisit it after the finished job...
So points I think are worth noting:
The service manager and warranty guy are your best friend.
They have little say after the claim is processed initially as it is all electronic.
It MAY be important to be very specific on the claim as to where the rust is ie roof panel / quarter or elsewhere.
Bear in mind they do take the paint thickness measurements and will bounce it if it has had work that they deem to take it out of warranty.
Audi are trying to pay only a fixed rate for the repair now.
All in all though a great service for me on a 9 year old car. I know others have not been so fortunate, and I am sorry to hear that.:sign_unfair:
As for partial coverage never mentioned, sorry.
Now waiting to see how good or otherwise the job is!!
Oh and Thank You to the OP as if it were not for this post I would never have botherd to claim.