What annoys you most when buying a brand new car !

[StuN]

Greetings

First and foremost I hate whinging but feel so strongly about this I need to get it off my chest so to speak.

For me creases in drivers seats caused inbetween build | shipping | PDI ar the dealership and no one taking responsibility for it, leaving the owner of a brand new car with ‘ damage ‘ before they even get to drive it.

I get it Nappa leather WILL crease due to its softness however what I don’t accept is a brand new £70k+ having the drivers bolster and leg extension ( on the front edge ) creased before I even get to sit in the car.

The car had 40miles on the clock when I went to see it post PDI, passenger seat flawless, rear bench flawless, drivers seat not. Got me thinking what is this sets going to look like at 4000 miles

Dealership hands are tied as Audi won’t do anything about it as it’s not a manufacturer’s defect but a trait to f the nappa leather. I have been told by a customer service manager at Audi that it will eventually crease so they do see it as a defect. However my response was I accept that but this is MY brand new car, if I cause it to crease then so be it what I don’t expect is a brand new car to be handed over with ‘ damage ‘

I then went on to explain that if you brought 2 sofas from furniture village and on delivery one was perfect the 2nd had creases in it you would be sending that back for a replacement.

Whatever I said have zero impact on the outcome as I believe they truely don’t care once they have your money

They offered me a good will gesture of £250 which I turned down as it’s not about the money it’s about expectations.

I haven’t driven the car since it came home for 3 weeks due to being most pee’d about the seat and the treatment from Audi HO.

Gave up caring about something I have no control over yesterday and took it for a drive smiles for miles I have now doubled the mileage from delivery not bad for a 5 week old car ( 86 miles of which 40 was pre delivery )

Some pics of the seat, yes they aren’t that bad my point there shouldn’t be any full stop

Rant Over.

Stu

 

[NHN]

Honestly it's not something I would have had issues with, but it's not my car & I'm super anal, it truly appears quite minor tbh.

Personally I much prefer 2 tone, one being alcantara as I truly can't stand full leather seats, stick too in summer & cold in winter.

 

[StuN]

Honestly it's not something I would have had issues with, but it's not my car & I'm super anal, it truly appears quite minor tbh.

Personally I much prefer 2 tone, one being alcantara as I truly can't stand full leather seats, stick too in summer & cold in winter.

Don’t get me wrong it’s minor appreciate but shouldn’t be a talking subject at 40miles.

True in both counts about winter and summer however leather is far easier to keep clean than Alcantara which is very important to me personally.

I have OCD ( quite severe ) and I have to clean the car after each time I use it both hoover the floor matts and PH0 all full touch points and seats clean ( Yes I know but hey it’s what I do, let’s not go there please ) so this is why I prefer full leather.

 

[NHN]

That does put more light on the matter, each to there own.

 

[Mike.46]

What annoys you most when buying a brand new car?​

OK,
My 'new' car was a cancelled order, some story about the person who ordered the car not getting what he wanted for his p/x, so walked away, the story goes like this......

Oddly I had been looking at changing my car (22 RS3 SB Vorsprung) looked at all of what I thought I was interested in and kept coming back to the same car and even the same colour but with red calipers and a red design pack

Looking on Autotrader a red Vorsprung appeared, with red calipers and red design pack, nearly £10k off and in my local dealer (cheaper than Drive the deal)

I went to have a look at the colour (it has changed from Tango to Progressive red) slept on it overnight and rang the dealer,

He offered me £xx to change and said 'we can probably do a little better than that if you want the car'

I drove there the next day.....

He said, I've had a bollocking, we cant do it for the price I quoted you, but I can do it for £xx to change and throw in a service plan, (basically just the price of a service plan added to his original offer)

I got it a little better and also got a 5 year warranty.

I did the deal, I took out the Audi finance and withdrew the following day, now, the dealer owed me a) my deposit back and b) cash back as my cars p/x was too high for finance.

(It took over 2 weeks to get the money back off them and that only arrived after I got annoyed with them)

Car pick up day and I arrived at the allocated time,

'Theres a bit of a delay, there is no fuel in the car'...........so we wait another 30 minutes

Go out to see car and it's sitting there with a pair of AUDI number plates stuck to the reg plates, I had to stop the sales bloke from pulling at the front one as he was going to break the grille.

Another 30 minutes later............. out we go again

He had affered me half price 'Ceramic coating' which I refused and now came out with 'I got the Ceramic coating done for you as a good will gesture, you can see by the few wet drops of coating it's still wet at the moment' (obviously the orig 'orderer had agreed to Ceramic coating) (He must think i'm stupid?)

He then had the nerve to tell me that I would receive a feedback survy on how well they did and please do not mark me under 5

I replied 'You are f****g joking right?

They're a complete shambles............... I'm super pleased with the car though

......​

 

[StuN]

What annoys you most when buying a brand new car?​

OK,
My 'new' car was a cancelled order, some story about the person who ordered the car not getting what he wanted for his p/x, so walked away, the story goes like this......

Oddly I had been looking at changing my car (22 RS3 SB Vorsprung) looked at all of what I thought I was interested in and kept coming back to the same car and even the same colour but with red calipers and a red design pack

Looking on Autotrader a red Vorsprung appeared, with red calipers and red design pack, nearly £10k off and in my local dealer (cheaper than Drive the deal)

I went to have a look at the colour (it has changed from Tango to Progressive red) slept on it overnight and rang the dealer,

He offered me £xx to change and said 'we can probably do a little better than that if you want the car'

I drove there the next day.....

He said, I've had a bollocking, we cant do it for the price I quoted you, but I can do it for £xx to change and throw in a service plan, (basically just the price of a service plan added to his original offer)

I got it a little better and also got a 5 year warranty.

I did the deal, I took out the Audi finance and withdrew the following day, now, the dealer owed me a) my deposit back and b) cash back as my cars p/x was too high for finance.

(It took over 2 weeks to get the money back off them and that only arrived after I got annoyed with them)

Car pick up day and I arrived at the allocated time,

'Theres a bit of a delay, there is no fuel in the car'...........so we wait another 30 minutes

Go out to see car and it's sitting there with a pair of AUDI number plates stuck to the reg plates, I had to stop the sales bloke from pulling at the front one as he was going to break the grille.

Another 30 minutes later............. out we go again

He had affered me half price 'Ceramic coating' which I refused and now came out with 'I got the Ceramic coating done for you as a good will gesture, you can see by the few wet drops of coating it's still wet at the moment' (obviously the orig 'orderer had agreed to Ceramic coating) (He must think i'm stupid?)

He then had the nerve to tell me that I would receive a feedback survy on how well they did and please do not mark me under 5

I replied 'You are f****g joking right?

They're a complete shambles............... I'm super pleased with the car though

......​

How many times could you have walked away from that situation, it’s all about the bottom line and not about the person spending there hard earned cash. At least you have a light at the end of the tunnel the car is great which is key

 

[Mike.46]

How many times could you have walked away from that situation, it’s all about the bottom line and not about the person spending there hard earned cash. At least you have a light at the end of the tunnel the car is great which is key

At virtually every time the sales bloke spoke, if it hadn’t of been a good deal I would have told him to shove it, I might also add he NEVER answered any email I sent him.

The Ceramic coating was the 'icing on the cake'....................................' I’ve had the Ceramic coating done for you as a good will gesture, you can see it's just been done as it's still wet' pointing to a few rain drops on the tailgate as he said it

 

[HM3P]

What annoys you most when buying a brand new car?​

OK,
My 'new' car was a cancelled order, some story about the person who ordered the car not getting what he wanted for his p/x, so walked away, the story goes like this......

Oddly I had been looking at changing my car (22 RS3 SB Vorsprung) looked at all of what I thought I was interested in and kept coming back to the same car and even the same colour but with red calipers and a red design pack

Looking on Autotrader a red Vorsprung appeared, with red calipers and red design pack, nearly £10k off and in my local dealer (cheaper than Drive the deal)

I went to have a look at the colour (it has changed from Tango to Progressive red) slept on it overnight and rang the dealer,

He offered me £xx to change and said 'we can probably do a little better than that if you want the car'

I drove there the next day.....

He said, I've had a bollocking, we cant do it for the price I quoted you, but I can do it for £xx to change and throw in a service plan, (basically just the price of a service plan added to his original offer)

I got it a little better and also got a 5 year warranty.

I did the deal, I took out the Audi finance and withdrew the following day, now, the dealer owed me a) my deposit back and b) cash back as my cars p/x was too high for finance.

(It took over 2 weeks to get the money back off them and that only arrived after I got annoyed with them)

Car pick up day and I arrived at the allocated time,

'Theres a bit of a delay, there is no fuel in the car'...........so we wait another 30 minutes

Go out to see car and it's sitting there with a pair of AUDI number plates stuck to the reg plates, I had to stop the sales bloke from pulling at the front one as he was going to break the grille.

Another 30 minutes later............. out we go again

He had affered me half price 'Ceramic coating' which I refused and now came out with 'I got the Ceramic coating done for you as a good will gesture, you can see by the few wet drops of coating it's still wet at the moment' (obviously the orig 'orderer had agreed to Ceramic coating) (He must think i'm stupid?)

He then had the nerve to tell me that I would receive a feedback survy on how well they did and please do not mark me under 5

I replied 'You are f****g joking right?

They're a complete shambles............... I'm super pleased with the car though

......​

This is why I'll never buy another Audi of any kind ever again........

The dealers are just the worst people to deal with........Macclesfield Audi I'm looking at you lol.

 

[Mike.46]

This is why I'll never buy another Audi of any kind ever again........

The dealers are just the worst people to deal with........Macclesfield Audi I'm looking at you lol.

Depends on the actual sales person? I bought a TTS from them in 2008 (ex demo-launch car), the sales man I dealt with has since retired, we had some real hard but also 'friendly' negotiating, the complementary coffee and a biscuit had stopped well before my last visit and comments like 'We are here to make money you know' and the frequent back and to to the Head of Sales confirmed I was pretty 'near the bone' as the deal was now outside of the salesman's parameters.


Pick up day and after the dealing I thought the car would be just parked outside, to my surprise it was the full new car experience, car in the new car bay, covered with a sheet, a couple of complimentary gifts and a big bunch of flowers for wifey.

I said to him 'I wasn't expecting this after our dealings' he replied 'I really enjoyed the negotiating to be honest, I get tired of people just coming in and excepting the first offer'

 

[HM3P]

Depends on the actual sales person? I bought a TTS from them in 2008 (ex demo-launch car), the sales man I dealt with has since retired, we had some real hard but also 'friendly' negotiating, the complementary coffee and a biscuit had stopped well before my last visit and comments like 'We are here to make money you know' and the frequent back and to to the Head of Sales confirmed I was pretty 'near the bone' as the deal was now outside of the salesman's parameters.


Pick up day and after the dealing I thought the car would be just parked outside, to my surprise it was the full new car experience, car in the new car bay, covered with a sheet, a couple of complimentary gifts and a big bunch of flowers for wifey.

I said to him 'I wasn't expecting this after our dealings' he replied 'I really enjoyed the negotiating to be honest, I get tired of people just coming in and excepting the first offer'

I've not come across one yet that's not been a waste of space.......

Surprising when you go in a dealer and see how 'busy' they all are doing jack s**te, yet never engage with you when you are clearly showing interest .......

 

[Mike.46]

I've not come across one yet that's not been a waste of space.......

Surprising when you go in a dealer and see how 'busy' they all are doing jack s**te, yet never engage with you when you are clearly showing interest .......

That particular one was ok, when it came time to px for a TTRS some years later (2011) he had retired, they had a TTRS, v low miles (under 100) that 'apparently' had been on show around the Golf courses, it had a bad repair on the passenger door probably from their local 'chips away' man, they told me it was caused by bird poo and the bird poo had obviously broken the side window as well judging by the particles of glass under the passenger seat..........................why cant they just be honest? or do they have competitions to who can get away telling their buyers the biggest pile of crap?


The deal was repair the door (paint) so I cant tell it's been done, If I can tell it's been painted the deals off, fair enough they did a good job, I just had to take the door card off and set the glass positioning up correctly as once the car got to 'high' speed it whistled

 

[tb123]

I’ve got 5000km on mine and my seats don’t look anything like that crease wise.