Hi,
I was recently rear-ended and my car is being written off. I called my insurer who seems to have passed this responsibility on to a credit hire company. This company, which i was only under the impression were dealing with a courtesy car, have came back with the valuation offer which is well below the market price for a like-for-like (7.5k vs 11k). There are no models below this value within 100 miles of me. (around 300-400 miles is where the value ALMOST enters 7.5k territory). I saw advice following this to send them evidence of these more expensive like for likes which I have (probably around 20 examples), but they refuse to budge, stating that is the fair market value. They discount around £700 worth of additions which tbh I never expected them to consider, but it also recently had a cambelt change, all brake disks, brake pads AND tyres in March, which they are stating is irrelevant.
After further research, it appears I may not have a form of dispute resolution with them as they are a credit hire company. This whole process appears to have been misrepresented to me as I was unaware they would deal with it, OR that I may not have any recourse.
Is there anything I can do to get them to increase their value? or any other process I can follow? or even if it's possible to refuse the service/contact the third-party insurer myself? I have absolutely been done over by this accident financially, health, and time/stress..
Any help would be much appreciated as I am losing my mind!
I was recently rear-ended and my car is being written off. I called my insurer who seems to have passed this responsibility on to a credit hire company. This company, which i was only under the impression were dealing with a courtesy car, have came back with the valuation offer which is well below the market price for a like-for-like (7.5k vs 11k). There are no models below this value within 100 miles of me. (around 300-400 miles is where the value ALMOST enters 7.5k territory). I saw advice following this to send them evidence of these more expensive like for likes which I have (probably around 20 examples), but they refuse to budge, stating that is the fair market value. They discount around £700 worth of additions which tbh I never expected them to consider, but it also recently had a cambelt change, all brake disks, brake pads AND tyres in March, which they are stating is irrelevant.
After further research, it appears I may not have a form of dispute resolution with them as they are a credit hire company. This whole process appears to have been misrepresented to me as I was unaware they would deal with it, OR that I may not have any recourse.
Is there anything I can do to get them to increase their value? or any other process I can follow? or even if it's possible to refuse the service/contact the third-party insurer myself? I have absolutely been done over by this accident financially, health, and time/stress..
Any help would be much appreciated as I am losing my mind!