you got love (well hate) BT

samuelt

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after having no luck with BT and there phone service telling me they are quieter between 8pm and 10pm (they Close at 8pm!!) i put this into Emma the automated help system.

You asked me:
******* BT how do i get rid of you!!!

My answer is:
To cancel your service/s, call our Customer Option Team on 0800 800 829 (for telephone) or 0800 800 030 (for Internet). If you have ordered a new line and would like to cancel this, please call 0800 800 880 (08:00 - 21:00 Monday to Sunday). A cancellation charge may apply in some circumstances.


well at least they have made me laugh after 18 phone calls and no help!!
 
LOVL, i work with BT on a daily basis and trust me, most days are difficult!
 
I agree with BT, sorry for anyone that works there but their customer service SUCK!!! I'm still trying to sort out my internet speed and phone line. It's been 8 months already, and don't get me started at booking an engineer to come when you're free!!!!! UGH !!!!
 
I was on hold for 87mins. Did i want to complain oh no! i wanted to give them business i only wanted a phone line! then they cocked it up so 5 phone calls later and around 4.5 to 5 hours it should be sorted now!!!
 
I once tried to order a leased line for work. A BT guy rang me and said I couldn't order this as we didn't have fibre in the building. I was in the server looking at the NTE on the wall, I even told him the circuit numbers we already had, but no, as far as BT were concerned we didn't have have fibre and I was a liar.
 
Defratos said:
I agree with BT, sorry for anyone that works there but their customer service SUCK!!! I'm still trying to sort out my internet speed and phone line. It's been 8 months already, and don't get me started at booking an engineer to come when you're free!!!!! UGH !!!!

I feel for you. I went for ADSL max 8 mb service which kept dropping the connection. It took 6 weeks (and about 4 hours on the phone) to get it sorted out, turns out there was a faulty equipment in the exchange. Grrrrrr!!:sadlike:
 

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