For new users who have never done this, let us go from the basics. Not teaching anyone to suck eggs, but many do not seem to understand that three (3) conditions need to be met, and a set of procedures
must be carried out for each of the 3 conditions for it to work correctly. I only use android, so this is written for this operating system. I am currently using a Samsung S10+ that does not have any memory issues and works flawlessly daily with the procedure written below.
1. An account needs to be set up on the Audi server (I used my PC) as follows:
https://my.audi.com/
When setting up the account the user needs to use an email address with a simple and as short as possible password. This is because it will be used several times during the setup of the next 2 conditions.
2. Down load and install the myAudi app on your mobile. Login into it using the above details from the creation of the account. This links the app with the account.
When using the app
always send destinations to the car. Do
NOT use the share link.
See Note 1.
3. When in the MMI in the car, select using the Menu,
Audi Connect (wait for it to load it can take a long time).
This brings up a long list including Weather, Fuel prices, Train information and many more including the very
item you need, shown as
myAudi contacts. See note 2.
Do not use Special Destinations.
In the contacts, you will see the destinations sent to the car. Select the one you need and press the main MMI select button. This is when the system works out the route and in my case, it gives me 3 route options in different colours.
Note 1. If you use the share link, naturally you will link to other apps on the phone including Waze or Google Maps. In my opinion, if you wish to use them, then it is best to use them directly and not use the Audi system.
Note 2. Sometime during this procedure, you will need to log in using the account details created on the Audi server login or create a PIN for subsequent logins. The PIN number can be setup/changed on the server.
Note 3. I carried this procedure on my November 2017 (67 plate) Q5 2.0 TFSI Sline in July/August 2018 with the help of Audi customer services and use it most days. They will help if you are stuck.
Note 4. The app can be used to reorder/renumber and even delete the list of destinations you have sent to the car/server
Note 5. You can now login to your account at
https://my.audi.com/ and go to
myAudi destination input and find a route and also send it to the car.