2.0T Oil issue engine repair cost
- Thread starter Crazyfool
- Start date
I received a call from Audi UK today after chasing them twice for a response on Twitter!
He blatantly ignored my concerns raised in my letter and just kept apologising for my situation. However his response was the car was out of warranty so I would need to pay.
He said the American business is different to the UK; my response was its not the business that's the problem, it's the c@@@ engine.
He went on to say that it's the garage that makes the decision on good will gestures, because they deal with customers!!! This statement really wound me up.
I told him that this is a well known common problem and I want the work completed for free. He's going to contact my local garage and come back to me!
He blatantly ignored my concerns raised in my letter and just kept apologising for my situation. However his response was the car was out of warranty so I would need to pay.
He said the American business is different to the UK; my response was its not the business that's the problem, it's the c@@@ engine.
He went on to say that it's the garage that makes the decision on good will gestures, because they deal with customers!!! This statement really wound me up.
I told him that this is a well known common problem and I want the work completed for free. He's going to contact my local garage and come back to me!
My latest e-mail to Audi...
If Audi don't start dealing with me with the due care and attention I deserve, I am going to start going public with this and everything else I have read on the internet....
http://consumerlawmagazine.com/audi-class-action-lawsuit-for-defective-engines-that-burn-oil/
http://www.coldscoop.com/audi-in-trouble-for-engines-that-burn-too-much-oil/
http://margarianlaw.com/audi-oil-consumption-class-action/
Repair my engine before you end up having to replace it...
I am not being messed around any more!
Read the third link...very interesting!
If Audi don't start dealing with me with the due care and attention I deserve, I am going to start going public with this and everything else I have read on the internet....
http://consumerlawmagazine.com/audi-class-action-lawsuit-for-defective-engines-that-burn-oil/
http://www.coldscoop.com/audi-in-trouble-for-engines-that-burn-too-much-oil/
http://margarianlaw.com/audi-oil-consumption-class-action/
Repair my engine before you end up having to replace it...
I am not being messed around any more!
Read the third link...very interesting!
I met a friend last night who works for Shell. I can't remember whether it was an internal publication or it's out in the open, but he said it described how Shell conducted a test on a number of manufacturers engines.
Basically they ran the cars for 50,000 km, took the engine apart, measured its components for wear, put the engine back together again and run the cars again. This was conducted three times, so cars had all covered 150,000km.
Not surprising BMW and Mercedes came out top, then there were a handful of manufacturers who made up the middle of the list and Ford were rock bottom. Audi were one up from Ford!!!
I told him that my car needed an engine rebuild and he just fell about in fits of laughter...
Needless to say, he's got a 25 year old 190E, a E220 and he's just bought the E220 convertible. I may still have the last laugh because he was talking about selling his middle Merc for a now VW owned Porsche 911!
Basically they ran the cars for 50,000 km, took the engine apart, measured its components for wear, put the engine back together again and run the cars again. This was conducted three times, so cars had all covered 150,000km.
Not surprising BMW and Mercedes came out top, then there were a handful of manufacturers who made up the middle of the list and Ford were rock bottom. Audi were one up from Ford!!!
I told him that my car needed an engine rebuild and he just fell about in fits of laughter...
Needless to say, he's got a 25 year old 190E, a E220 and he's just bought the E220 convertible. I may still have the last laugh because he was talking about selling his middle Merc for a now VW owned Porsche 911!
Well, my sister-in-law, tended to buy M-Bs, her old 190TE needed dumping at 6 years, it always had dealer servicing, her husband's C??? sport estate had to get moved on after 5 years, next came a very nice 320E estate, it ended up being a money pit and got binned at end of last year, her husband now has a BMW 3 convertible as he is often away from UK, her next car is a BMW 3??D with £0 road tax. At change over time they looked at M-B - too expensive for what they have become in terms of reliability, Audi - they dropped that idea after very poor experience at Audi dealerships when looking for a car (seems to be the way!), BMW just wanted to try to give them what they wanted when they wanted it.
Another story, a guy at work seems to buy a few cars, he works shifts so money rich, he gets an indie to work on his cars, this indie runs a M-B but handles M-B, BMW and Audi mainly, out of these three marques, he reckons Audi has become the best one for reliability, mainly due to BMW and M-B dropping standards.
I've always, even when being a VW owner, given this advice to potential Audi buyers - only buy an Audi fitted with an Audi engine, this comments seems to run true as most of the reported engine issues are with the 2.0TFSI - VW engine and 2.0TDI engine again a VW engine. My experience of VW - a B5 Passat 2.8 V6 4Motion = Audi based platform with Audi engine and Quattro system, all in all a very reliable car over 13 years of ownership also a 9N Polo 1.4 SE = Skoda platform with VW engine, all in all a money pit in its early years until VAG sorted out some design issues, though a reliable car for 100K and currently 11.5 years daily use.
I've also ran Ford, Fiesta with original 1.6 Zetec engine for 10 years/100K always changing oil (Comma Zetec) at 12 months period, using Comma Easy Flush prior to every other service. That engine never had any issues other than when at about 10 years, I flushed the cooling system and that caused a massive waterpump leak = new pump and another new cambelt!!
Another story, a guy at work seems to buy a few cars, he works shifts so money rich, he gets an indie to work on his cars, this indie runs a M-B but handles M-B, BMW and Audi mainly, out of these three marques, he reckons Audi has become the best one for reliability, mainly due to BMW and M-B dropping standards.
I've always, even when being a VW owner, given this advice to potential Audi buyers - only buy an Audi fitted with an Audi engine, this comments seems to run true as most of the reported engine issues are with the 2.0TFSI - VW engine and 2.0TDI engine again a VW engine. My experience of VW - a B5 Passat 2.8 V6 4Motion = Audi based platform with Audi engine and Quattro system, all in all a very reliable car over 13 years of ownership also a 9N Polo 1.4 SE = Skoda platform with VW engine, all in all a money pit in its early years until VAG sorted out some design issues, though a reliable car for 100K and currently 11.5 years daily use.
I've also ran Ford, Fiesta with original 1.6 Zetec engine for 10 years/100K always changing oil (Comma Zetec) at 12 months period, using Comma Easy Flush prior to every other service. That engine never had any issues other than when at about 10 years, I flushed the cooling system and that caused a massive waterpump leak = new pump and another new cambelt!!
My Audi hasn't even made it to 5years, not to mention the previous major engine failure that occurred last year!
I don't think it's so much the old engines. My convertible runs like a dream at 110,000 miles and a colleague has the same car, slightly younger with 238,000 miles.
It's the new engines and I was always under the impression the TFSI were all Audi engines.
I don't think it's so much the old engines. My convertible runs like a dream at 110,000 miles and a colleague has the same car, slightly younger with 238,000 miles.
It's the new engines and I was always under the impression the TFSI were all Audi engines.
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Crazyfool, I think what has/is happening to you and others with engine problems that should be considered generic is shameful - and I'm sure that Audi will pay the price as time goes on, in terms of lost customers.
Going back to what I said about "Audi" engines, as far as I know, no truly "Audi" engines have ever found their way into other VAG marques, the build cost difference would stop that happening unless it was like my old B5 Passat, and it was near the end of the use of that engine by Audi, and so the initial jigs etc costs would have been absorbed by VAG already and it was done to "brighten up" some lesser marques without feeding too much more money or risk in.
I almost went for an A4 with that 2.0TFSI engine, basically unaware that there were any issues, in truth I think that Audi probably used that engine first, but it was always meant for the Passat. These facts should always be considered when thinking about buying an A3 or A1 as they are both based on a current non Audi platform, so all their engines are non Audi. I used to buy Ford Escort/Orion Ghia, but I knew that they were all basically Ford Escort so, as they say, "you can't polish a ****" - it will always end up being a ****, though maybe a fancier ****!
I really need to talk to a guy at work as he has an A4 2.0TFSI, though I don't know its age as it has a private plate - and S4 mirror covers! He is a tight git so I think that he would get nasty if Audi had let him down, I'd think.
I've already said what I think about VAG's new generation of engines, especially petrol ones as that is what my wife's next car will have - I'm not looking forward to her getting another newer VAG smallish car as these super efficient new engines hoover out your wallet in a stealthy manner!
On that (newer engines) topic, my 3.0TFSI CAKA seems to be a slightly smaller and simpler engine to the previous 3.2 engine, quite a few bits have been left out - maybe that says a lot??
Going back to what I said about "Audi" engines, as far as I know, no truly "Audi" engines have ever found their way into other VAG marques, the build cost difference would stop that happening unless it was like my old B5 Passat, and it was near the end of the use of that engine by Audi, and so the initial jigs etc costs would have been absorbed by VAG already and it was done to "brighten up" some lesser marques without feeding too much more money or risk in.
I almost went for an A4 with that 2.0TFSI engine, basically unaware that there were any issues, in truth I think that Audi probably used that engine first, but it was always meant for the Passat. These facts should always be considered when thinking about buying an A3 or A1 as they are both based on a current non Audi platform, so all their engines are non Audi. I used to buy Ford Escort/Orion Ghia, but I knew that they were all basically Ford Escort so, as they say, "you can't polish a ****" - it will always end up being a ****, though maybe a fancier ****!
I really need to talk to a guy at work as he has an A4 2.0TFSI, though I don't know its age as it has a private plate - and S4 mirror covers! He is a tight git so I think that he would get nasty if Audi had let him down, I'd think.
I've already said what I think about VAG's new generation of engines, especially petrol ones as that is what my wife's next car will have - I'm not looking forward to her getting another newer VAG smallish car as these super efficient new engines hoover out your wallet in a stealthy manner!
On that (newer engines) topic, my 3.0TFSI CAKA seems to be a slightly smaller and simpler engine to the previous 3.2 engine, quite a few bits have been left out - maybe that says a lot??
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LOL... That's really put a smile on my face because that's exactly what I think of my car!!!
In all honesty, I am gutted because I saw myself sticking with Audi for a long time...At least another 12 years, But now, my priorities have changed; or should I say I've been forced to change.
Well, I'm glad that I had a few trouble free years of VW owning prior to buying wife's 9N Polo back in 2002, when it starting asking for lots of money at just over four years old, I started posting heavily on all usual Fabia/Polo/Ibiza forums - really warning any potential buyers about what they might expect from a "premium" (well to UK) brand that sells rebadged small nasty wallet grabbing cars, its first big wallet raid was ARB - stupid fixing of plastic end stops that even Ford stopped using in early Sierra days, that cost about £300 complete with 4 wheel re-alignment (front cross member needs dropping for that job and its position determines wheel alignment - a lot), next was on New Years Day, 10 days later, broken front spring, that cost a lot of crappy parts and new tools and a lot of time, next was TCA rear voided bushes complete with another four wheel re-alignment - same crap reason for first re-alignment, next was welding in a new flexi section to exhaust to avoid a £300 bill for new front manucat assembly, next was two new front tyres and another re-alignment as alignment is critical on these cars or they will eat tyres (Michelin Exalto trashed at 8K), pity I had not noticed that. But after changing a few coils etc, the next 7.5 years have been uneventful, so over all the car is now considered to be good. One thing a lot of people forget is, while I had Fiestas for my wife, they needed batteries every maybe 4 years, exhausts also every 5 years and main indicator etc switches every 4 years, rear shock absorbers every 5 years, these frequent small money injections often get forgotten, but when you do, if you do, a round up of all moneys including depreciation, these cheap to own Fords were not too cheap at all.
Not a good day for Audi Uk to phone me today. After arriving home at 11:00 lat night with the boys, then struggling to get them out of bed this morning for school and pre-school, I'm not feeling too good.
I just went absolutely mental on the phone. 'Ill do my best sir'. Oh boy, don't wind me up anymore!
I just went absolutely mental on the phone. 'Ill do my best sir'. Oh boy, don't wind me up anymore!
Bustamoves
Flat Foot Shifting
Have they told you why? (Gasket leak maybe?) or is it the oil consumption issue.
Why have they replaced them for free? Tell them to replace pistons foc too while their at it.
I've started to top mine up with semi synethic until I get round to sorting mine and it lasts a bit longer due to being slightly thicker.
Audi Dynamik
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Hope it all gets sorted for you soon, keep us updated
Will it damage the car if you keep topping it up with oil when it needs it ? Does it need the fix or will the car be okay carrying on topping it up with oil when it needs it ? Is it putting excessive wear onto any engine components ?
I have a May 2011 2.0TFSI and it uses a lot of oil yes but it doesn't use extreme amounts and its out of warranty any remapped, just wondering if it will need the fix ?
Will it damage the car if you keep topping it up with oil when it needs it ? Does it need the fix or will the car be okay carrying on topping it up with oil when it needs it ? Is it putting excessive wear onto any engine components ?
I have a May 2011 2.0TFSI and it uses a lot of oil yes but it doesn't use extreme amounts and its out of warranty any remapped, just wondering if it will need the fix ?
After receiving the wrath of Crazyfool yesterday!!, Audi UK called me again this morning sounding a bit coy. He didn't mention anything about repair costs, all he said is that although the car was tested at Cardiff Audi, it needs to be tested again by my local dealer if I want it repaired there, because it's a different centre...wtf!
I told him they could test it as many times as they like, but I am not paying for the same test twice!
The guy I deal with at my local dealership confirmed it is a manufacturing issue and they have had no problems with engines manufactured after 2011...yet! My wife drove the car last night and it was running fine. They know what the symptoms are, which just goes to show Audi are trying to brush this issue under the carpet.
I think things are starting to move in the right direction.
I told him they could test it as many times as they like, but I am not paying for the same test twice!
The guy I deal with at my local dealership confirmed it is a manufacturing issue and they have had no problems with engines manufactured after 2011...yet! My wife drove the car last night and it was running fine. They know what the symptoms are, which just goes to show Audi are trying to brush this issue under the carpet.
I think things are starting to move in the right direction.
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£370!!! I wouldn't mind that but admit that £0 would be better. Is that Audi UK paying for some of the labour or have is your dealer now playing fair?
Bustamoves
Flat Foot Shifting
We'll done mate, I'd just pay the £370 tbh unless you think you can get it done foc seen as it's a design fault on their behalf.
It's a garage and AUK contribution. AUK wanted the garage to contribute more, but they told them that ultimately it's not their problem because it comes down to a manufacturing issue.
I don't mind paying £370, but I want a little more ;-)
I don't mind paying £370, but I want a little more ;-)
Bustamoves
Flat Foot Shifting
No, I'm going bigger...I'll let you know if I succeed, but this might be a good fall back!
Bustamoves
Flat Foot Shifting
typical. I just paid the balloon payment for the car (2011 Tfsi avant) and as if some magical trigger has went off its decided to start drinking oil like a madman. I bought a 5l can on 23rd may and the warning just came on in the MMI with 1.5l used in can. Thats 1.5l used in a month and I reckon i did 600 miles worst case of mainly stop/start driving. Only got 26300 miles on clock!
Time to phone Audi stirling tomorrow and see how it goes
Time to phone Audi stirling tomorrow and see how it goes
Mine is going in to Audi Huntingdon on Tuesday to have the oil topped up, weighed and sealed even though I have explained to them that it is already using to much oil and it had the oil separator fitted back in 2012!
Still want to charge me for the privilege!
I purchased the car late last year unaware of the oil issue, my car is 2010 avant quattro with stage 1 Revo. I explained that the car has a remap so it will be interesting what goodwill gesture I will get as and when the work is done, car has full Audi service history until I purchased car from a non franchised dealer last year. Obviously remap will be swiped when work is done but form my understanding I can go back to Revo and have it re-installed within 30 days. Will be interesting to see if they will argue the toss saying the remap has caused the oil consumption issue which is complete rubbish as car has already had work done pre remap in 2012!
Still want to charge me for the privilege!
I purchased the car late last year unaware of the oil issue, my car is 2010 avant quattro with stage 1 Revo. I explained that the car has a remap so it will be interesting what goodwill gesture I will get as and when the work is done, car has full Audi service history until I purchased car from a non franchised dealer last year. Obviously remap will be swiped when work is done but form my understanding I can go back to Revo and have it re-installed within 30 days. Will be interesting to see if they will argue the toss saying the remap has caused the oil consumption issue which is complete rubbish as car has already had work done pre remap in 2012!
Mines just finished its test. Just over 300 miles on a litre of oil. It's going to the garage tomorrow for its repair.
Apparently, now that I am not paying the full amount! the repair should take three days rather than the week previously stated.
Apparently, now that I am not paying the full amount! the repair should take three days rather than the week previously stated.
Did you settle on £370? Do you know the total bill and what proportions AudiUK/Dealer are paying?
I don't know yet. The garage hinted at £370, whereas AUK gave me the whole bull $h!! story about the car not being under warranty, so they wouldn't normally offer anything, but because I'm a 'loyal customer' they will see what the test result is then go from there!
I've been peed around so much, even I don't want to buy another Audi, never mind the wife putting her foot down! http://www.audi-sport.net/vb/showthread.php?t=219279
I've been peed around so much, even I don't want to buy another Audi, never mind the wife putting her foot down! http://www.audi-sport.net/vb/showthread.php?t=219279
