2.0 TFSI Known Oil Consumption problem - 2015 ongoing thread (2009-2011 models)

[ianv5]

Totally agree! Mine was done at 98k, car has pretty much a new engine and does not use any oil! Also mine was fixed with a stage 1 revo remap without any issues. With the remap car is brilliant!

 

[wolfie138]

Both mate. The rebuild incorporates pretty much a service so if a vehicle requires a service according to the MMI just a few months later then it should be free! I was told at my rebuild it wouldn't cover an oil inspection but after a little somewhat complaining I had the nod from Audi UK that I was entitled to a free service. It was the dealer who recommended and approved the 2 free servicings package.
My advice is to complain to Audi UK, they are the approvers and not the dealer..

well i was due one at the time and they did say that, but it's people posting about 4 years of free servicing that i'm curious about.

anyway, almost 4k downt he line and i've still not had the light on - typically i had bought a couple litre bottles of oil and they're gathering dust in the garage now!

 

[ScottishA4B9]

What's the 4 years free servicing about? I wasn't offered that!
I phoned my local dealer who repaired mine and Audi UK and they know of no free servicing offers being offered to owners of cars that have been repaired!

 

[ScottishA4B9]

Hi Guys been a while since ive been on , got the rebuild done , all seems good so far apart from mmi gage ,sometimes it reads full and the next three quarters , apart from that was wondering if anybody has received an invoice of the parts used , i have asked Highland Audi several time but they say that they dont have an actual document with the parts listed , i find this very strange ,
any comments welcome.

Highland Audi supplied me with the list of parts replaced and individual costs on my invoice!

 

[ScottishA4B9]

I meant to add that Audi UK paid for new tips for my car so they defiantly do it!

 

[Tfsi gone]

What's the 4 years free servicing about? I wasn't offered that!
I phoned my local dealer who repaired mine and Audi UK and they know of no free servicing offers being offered to owners of cars that have been repaired!

After receiving my oil consumption and diagnostic refunds I complained that the car needed a service just 3 months after the repair. Audi UK agreed to a free complimentary service and I took the letter to the dealer. The advisor mentioned I could use it for an Audi servicing package consisting of a major and then minor service. Therefore covering servicings upto 4 years on the longlife service.

 

[ScottishA4B9]

Damn it! I've paid for 2 services since I had mine done!

 

[Tfsi gone]

Damn it! I've paid for 2 services since I had mine done!

There has been massive differences in how Audi customers have been treated over this ongoing saga.. I'm still unsure if my thread has played a part in my 'luck' however I did complain - a lot! Anyway that should not be a player in any case. As I've probably mentioned numerous, numerous times on this thread these engines are all poorly designed and upto recently still are!
What I can say and stand by is that mine has not used any oil since the rebuild over a year ago. Yes I don't do huge mileage but I found mine used far more around town which is what I currently do! So unless Audi have uploaded an MMI full oil virus to my display I would say it's cured! Also it drives superb and is so quiet now!
To those reading and thinking of buying I would in a heartbeat buy ScottishS3's car - Mate, your letting it go to cheaply IMHO..

 

[ScottishA4B9]

Thanks mate. Well I'm unsure what I should actually advertise it for.
Since I had mine done nearly 2 years ago it hasn't been using any engine oil either.

 

[Tfsi gone]

There's not many for sale on Autotrader. Probably all being repaired...

 

[wolfie138]

well i'm glad my work seems to have done the job, and i'm happy for all those who got some extra perks, but i must admit to being a little narked that all people aren't treated equally and given the 4 years servicing.

 

[Garfybeds]

Audi UK no mention of any free servicing when my car was fixed

 

[ScottishA4B9]

I even argued with Asif (who was leading the Oil Consumption Issue at Audi UK) saying that people on this website had been offered free servicing and and he denied it saying they have never offered free servicing to anybody due to the issue.

 

[Garfybeds]

I sense the free servicing thing comes from the dealer rather than Audi UK

 

[ScooB]

Hi guys I was told nothing nor offered any servicing in any way from Glasgow Audi but I'll be servicing the car anyway which brings me to my question.

My cars done 7k since the fix and I'm going to change the oil and filter. I've used 5w30 fully synthetic but in my repair sheet it says 0w30, can anyone tell me what they've been using or what it says on your sheet please.

Thanks in advance.

 

[ScottishA4B9]

It should be 5w30.

 

[ScooB]

It should be 5w30.

Thanks and that's what I'll be using I was just wondering if audi had maybe changed there recommendations over this oil issue.

 

[juhunio]

Just wanted to thank everyone on here (esp MikeJ) for all the advice and information on this forum, which I've been reading since Christmas. After 18 months of not getting any change out of my local dealer on the oil consumption issue, I have now had the full rebuild completely FOC, with a full bill of works, a two year guarantee and a full service. It drives like a new car, and doesn't use any oil any more! It's just ticked over 60k miles so I'm advertising it for sale, using the carrot of a new engine to attract a decent price. Wouldn't be looking to do that if it wasn't for this forum, so thanks all!

 

[Tfsi gone]

Guys, just to emphasise about the free servicings please read the reposted comment from page 15 of this thread. In particular number 16!
I dealt with both Charles and Atiq at Audi UK and it was these two customer relation managers who approved all my refunds and complimentary servicing.
I know it may be a long read but it could be somewhat beneficial. This was taken from Audi Ridgeways website..

Might be of interest, from Ridgeway website (apologies if posted before, but it's a long thread...):

Audi UK is committed to investigating and swiftly resolving any technical issues relating to our cars which are reported to us through our network.

As we have stated previously, a low percentage of older 2.0 TFSI engines fitted to certain models have been exceeding the factory oil consumption tolerance of 0.5 litres per 1,000 kilometres (approx. 620 miles). Changes were made to the production tolerances of the pistons and rings in this engine from mid-2011 onwards, and customers with 2.0 TFSI cars produced after this date should not have any cause for concern.

The comprehensive Audi UK Warranty (3 years/60,000 miles) covering all new Audi vehicles has already resolved the majority of these cases at no cost to the customer. For remaining affected customers with cars that are no longer covered by this warranty, we have a policy in place to resolve issues on a case-by-case basis. This revised policy has been in force nationally since the beginning of the year and applies to new and retrospective cases. Qualification criteria are applied in each individual case to confirm that the vehicle has been serviced in accordance with the owner’s handbook by an Audi Centre or other professional workshop which follows the Audi Service quality standards.

We invite all Audi customers who have any questions or concerns relating to newly discovered or previously reported oil consumption with 2.0 TFSI engines to contact their local Audi Centre. Alternatively, our advisors will be available until 10pm on Thursday 4 June, and thereafter from 8am to 8pm, by calling 0800 093 0110 free of charge from landlines*.

*Chargeable from mobile phones

FAQs
1. Why are Audi doing this?
a. Audi remains in the media spotlight as the no.1 premium car brand in the UK and we’re
aware of increasing attention relating to this topic. We have therefore created this special
support measure to ensure customers are handled in a consistent manner

2. Which vehicles does this apply to?
a. Only the specific models and model years listed in the TPI are applicable

3. Will there be a specific matrix issued on desktop detailing the different scenarios?
a. If the vehicle has a full service history (including proof of correct oils) either in or out of the
Audi network then customer pays nothing towards the repair. For all other scenarios please
contact the CSC.

4. When should I qualify the customer?
a. You should do this at the outset (prior to stage 1 repair) when you can evaluate the other
possible causes/individual circumstances.
b. Customers should be advised of the potential cost of stage 2 repair should it be required.
This should include a review of the vehicle’s service history.

5. Who pays for stage 1 repairs & diagnosis?
a. If the issue is suspected on an affected vehicle the customer should not contribute anything
and this can be claimed from Audi UK. If another cause is suspected (or a different
engine/derivative is presented) then please follow normal diagnosis and support procedures,
(£60 fixed initial diagnostic charge – part of the Audi difference – plus any additional
diagnostic time agreed with customer beforehand). This can be claimed using the same
method as stage 2.

6. What if the customer hasn’t been seen by the network in ages?
a. This is a special support measure and hence customer loyalty is not relevant to the support
available, only how the support is claimed.
b. Support is on the proviso that their vehicle has been maintained in accordance with the
manufacturers recommendations, this can be inside or outside of the Audi Network (see
below exclusions)

7. What are the exclusions? / When is it appropriate for the customer to contribute?
a. Where the service history is incomplete this may be evidence to suggest that the vehicle has
not been maintained correctly and therefore a contributing factor. In these cases customers
will be expected to contribute an appropriate and reasonable amount. Please call the CSC
for guidance.

8. Why are we being expected to support customers with any kind of contribution when there isn’t a
complete service history?
a. We must take a considered approach as to whether the symptoms were caused entirely by
incorrect maintenance or were a contributing factor.
b. We should be mindful that incomplete service documents may not be proof that the vehicle
was serviced incorrectly.
c. Incomplete service history may not be the fault of the current owner and this may be their
first experience of the Audi network.

9. What is an acceptable level of oil consumption?
a. Consumption below 0.5 litres per 1000km is widely accepted as normal across the industry

10. What factors contribute towards higher oil consumption?
a. There are numerous factors that can influence this such as:
i. Type and quality of oil used
ii. Driving style
`
V5, June 3, 2015
iii. Journey type
iv. Service history
v. Engine run low on oil or coolant
vi. Engine overheated
vii. General wear & tear (i.e. high mileage)
viii. Previous repairs
ix. Foreign objects ingested
x. Tuning

11. How do I claim the support?
a. If the customer qualifies for this special support measure then claim the outstanding amount
(less customer contribution) as per the normal process using 210 claim code. The top‐up
should be claimed using 2SK. If you’re unsure please contact the CSC for guidance.
b. If the customer does not qualify for support then please contact the CSC for guidance.

12. What happens if there’s more substantial damage to the engine, i.e. bore damage such as scoring?
a. Damage of this nature is not covered in the TPI. It is highly likely this is through some other
mechanism or as a result failing to respond to oil level/pressure warnings. If this is
suspected, this should be explained to the customer as it will not qualify. However, normal
goodwill processes apply which may include the high value policy if applicable – contact the
CSC for guidance.

13. What qualifies as a full service history?
a. Evidence of servicing in accordance with manufacturer’s recommendations including oil
type.
b. Your judgement that a lack of servicing/negligence has not been the cause of increased
wear/oil consumption.
c. If oil grade cannot be qualified then the customer will have to pay a contribution – please call
the CSC for assistance
d. Please keep reasonable records of vehicle service history.

14. What should I do if I’m contacted by a member of the press?
a. Refer to press statement. If you require further assistance please contact the Audi Press
department.
15. I’ve been asked about the ‘class action’ in the USA what should I say?
a. We cannot comment on the details of other markets/legal cases
b. Vehicles sold in the US market have to meet different emission criteria and therefore
engines fitted on these vehicles are not the same as those in the UK.

16. Why are you requesting the Centre perform a service FOC?
a. Asking the customer to pay for a service implies that loyalty is a qualifying criteria to the
support on offer (which is normally the case for goodwill) but for this special support
measure it must not be a consideration. For example, customers may interpret the request
to pay for a service as Audi profiteering from the situation.
b. Whilst we’re asking the Centres to absorb the cost of a service, many of the parts and labour
operations overlap and are included in the stage 2 repair (e.g. oil, coolant, oil filter, EVHC).
Therefore the additional cost of the service will be minimal. This is also a reason why
charging a customer the full price for a service may compound the perception of Audi
profiteering.
c. We recognise this may be seen as missed profit opportunity for Centres, but we cannot
afford for this to be a challenge point for customers in light of the media attention this issue
is receiving.
d. This should be positioned as a complimentary service from your Centre encouraging future
goodwill from this customer.
e. Whatever service is due should be completed but excludes additional items e.g. brake fluid
change, gearbox oil etc.

17. Why are there mileage restrictions for vehicles without full service history?
a. If a vehicle is poorly maintained there is greater chance that oil consumption will worsen
over its life, hence an increasing customer contribution for high mileage vehicles.

18. How should we approach work identified from the EVHC?
a. Due to the sensitivity of this situation ensure you fully explain any work required using Audi
Cam or by demonstrating directly to the customer, so that we’re not seen to be profiteering.

19. What guarantee does the customer get with a repair?
a. Two years parts & labour guarantee for any work carried out in our network.

20. If customers claim they have had the correct oil but no proof of doing so. For example invoice only
describes Engine Oil and not grade, what guidelines/stage should be taken
a. If it cannot be determined that the correct oil has been used then the customer will be asked
to make a small and reasonable contribution ‐ speak to the CSC for advice.

21. Should a vehicle require repair and receive the support contributions outlined, what if other repair work is
needed. The expectation of the customer will be to receive equal levels of support as they may link
further work to the original issue. Will the Special Support Measure be extended to other repair items?
a. No, normal policy will resume.

22. How should I code this when I claim through SAGA2
a. The CSC will be able to advise.

23. Have we considered the demand on parts supply and increasing stock levels in Dordon?
a. We are monitoring parts stocks closely, we will be doing everything we can to avoid a backorder
situation, if this does become a problem, we will take appropriate steps to assist the
Network.

24. Do oil consumption cases count towards RTW score within the CSS programme?
a. Returning for an oil consumption test is a non‐counting RTW response and therefore will not
affect the RTW score.

25. What about customers who are unhappy about the oil they’ve used to date?
a. We would not normally cover cost of consumables such as oil. However, in exceptional cases
it may be necessary to use a self‐authorised goodwill gesture

26. Will retrospective customer claims be supported?
a. For previous repairs carried out within the Audi network, retrospective cases will be
reviewed against the same Special Support Measure qualifying criteria. If there is a
difference between the level of support available now and what was offered the difference
should be reimbursed. Please contact the CSC.
b. For repairs completed outside the network we will only consider refunding the cost of
genuine Audi parts supported by appropriate invoices/receipts.

27. Will we support traders with affected vehicles?
a. We recommend that the support is offered directly to the registered owner of the car (to
ensure the end customer receives the full support offered)
b. If the trader is the registered owner then they will qualify. Contact the CSC for further
advice.

28. Will we reimburse independent traders who have had repairs carried out in the Audi network?
a. Reimbursements will only be considered for the person who is named on the original
invoice.

29. Would these repairs be supported if the car has an Audi approved used warranty?
a. These cases should be handled in the same way as any Extended warranty claim and should
there be any issues with support not being covered, please contact the CSC on
customer.services@audi.co.uk or the warranty team on warranty@vwg.co.uk

30. Why are the Warranty claims taking too long?
a. We have had a few delays but can reassure the Network that we have a process in place to
capture all oil consumption claims and these have been prioritised by the Warranty team.
Should you have any queries, or experience delays, please contact the warranty team direct
on warranty@vwg.co.uk.

31. There have been some delays recently in getting authority from the CSC for the repairs. Why is this?
a. We are aware of recent delays due to Microsoft Exchange server issues affecting the email
communications ability to process cases – this affected the whole of VWG ‐ however should
now be rectified.
b. To streamline the process the Oil Consumption e‐form needs to be completed so that all of
the necessary information is available to the CSC, enabling them to action your request as
quickly as possible.
c. Our commitment is to get responses back to you within 48 hours, assuming the e‐form is
completed in full and any additional, relevant information is provided and these are all
emailed to specialistsupport@audi.co.uk.
`
32. Can the CSC complete the Oil Consumption E‐Form to process the claim?
a. The Centres will have to complete this e‐form themselves, as there is a lot of information in
this e‐form that the CSC will not be aware of.
b. Centre completion of this form first time will ensure a speedy response is provided by the
CSC.

33. Will there be additional financial support available for customers’ who incur significant travel costs to
have the repairs completed, e.g. living off the mainland?
a. We would not normally cover customers’ travel costs. However, in exceptional cases it may
be appropriate to use a self‐authorised goodwill gesture. If unsure contact the CSC for
advice.

34. I’m confused, what should I do?
a. Contact the CSC for advice.

 

[Tfsi gone]

Just wanted to thank everyone on here (esp MikeJ) for all the advice and information on this forum, which I've been reading since Christmas. After 18 months of not getting any change out of my local dealer on the oil consumption issue, I have now had the full rebuild completely FOC, with a full bill of works, a two year guarantee and a full service. It drives like a new car, and doesn't use any oil any more! It's just ticked over 60k miles so I'm advertising it for sale, using the carrot of a new engine to attract a decent price. Wouldn't be looking to do that if it wasn't for this forum, so thanks all!

Why sell now? These cars are fantastic once repaired mate! It will take time for any dealer to offer a good trade in price and only knowledgable private purchasers will pay the premium for fixed models.

 

[ScottishA4B9]

Well it was Atiq who swore blind to me that no complimentary servicing had been issued!

 

[Tfsi gone]

Well it was Atiq who swore blind to me that no complimentary servicing had been issued!

He's obviously telling a few porkies mate! It was Charles who sent the cheque for the oil consumption test reimbursements and it was definitely Atiq who sent the letter for the complimentary service..

 

[ScottishA4B9]

The lying b*stards!
I've paid for 2 services since.

 

[juhunio]

Why sell now? These cars are fantastic once repaired mate! It will take time for any dealer to offer a good trade in price and only knowledgable private purchasers will pay the premium for fixed models.

Just seems like a good time mate. A few weeks ago two cats had a scrap on it, scratching the roof, bonnet and boot while they were at it, so it's just been resprayed too. Bodywork is immaculate, practically a new engine....it looks and drives like a new car, so it will never be in better condition to sell. That's the theory anyway

 

[Kevin Finlayson]

Highland Audi supplied me with the list of parts replaced and individual costs on my invoice!

Hi Scottish S3 just seen that you replied to my post , since that i called justin the customer relations manager who was dealing with my case, never got him but someone else at Audi U.K who said that they would e mail him and get him to call me back , havnt heard a word , i also asked for Justins e mail address , they wouldnt give me it , so no further forward.

 

[S11M]

Only had my 1.8tfsi since mid December, only done 1200 miles in it but it was serviced 100 miles before that and the oil light came on. Googled tfsi oil consumption and came across this thread.

Got the usual symptoms of black exhaust pipes (just thought the previous owner didn't clean them very well) white smoke (thought it was condensation due to the time of year) and oil light coming on. Only strange thing is the oil light came on, was off the following day and after a 50 mile drive didn't come on at all, then the following day came on again and now it's gone off again. Checked the dipstick but it's hard to read as the oil level is sort of at an angle on the stick so not confident with that. Knowing my luck it will be a faulty sensor or the level is around the limit and that's why the light keeps going on and off.

Spoke to Audi uk yesterday to see if my car could be one that is affected and it is so I've dropped it off at Audi Blackburn this morning for the oil consumption test. Didnt buy the car from Audi but it has a full service history through Audi Blackburn and has only done 40k, so if it does fail the test I should be ok and Audi will foot the bill. Fingers crossed.

I'll keep you posted how I get on.

 

[Opec]

I have a 2010 TTS 2.0 (8J) engine code CDL. The TT only forum has very little on this subject, surely the TT has the same problem.
I have only driven 40,000 mile so far and it barely used any oil, however its now needing topping up. Could this be the start of it? I have contacted Audi customer services to ask if my engine has the faulty rings. They were only interested in sending me to the dealer for the oil consumption test.
They must know what engines have the faulty rings.
If I leave it much longer the car will be 6 years old and I suspect they will not want to help, even though the miles are low. I have had it from new and all the services have been done, plus oil changes every year regardless of mileage. Please advise.

 

[Tfsi gone]

My honest opinion is every TFSI engine from 2008 is defective on oil usage. The piston rings may bed in early on some but eventually they score and oil will pass through. Check your exhaust tips! Jet black and oily will mean a definite oil problem. Also remember the catalytic converter has cleansed some this oil and almost destroying itself in the process!

 

[Tfsi gone]

I have a 2010 TTS 2.0 (8J) engine code CDL. The TT only forum has very little on this subject, surely the TT has the same problem.
I have only driven 40,000 mile so far and it barely used any oil, however its now needing topping up. Could this be the start of it? I have contacted Audi customer services to ask if my engine has the faulty rings. They were only interested in sending me to the dealer for the oil consumption test.
They must know what engines have the faulty rings.
If I leave it much longer the car will be 6 years old and I suspect they will not want to help, even though the miles are low. I have had it from new and all the services have been done, plus oil changes every year regardless of mileage. Please advise.

My advice is to monitor your oil usage. If it's not in the tolerance figures then your wasting your time. If it is then happy days you will end up with a car that is superb once fixed!

 

[Opec]

My advice is to monitor your oil usage. If it's not in the tolerance figures then your wasting your time. If it is then happy days you will end up with a car that is superb once fixed!

Has Audi extended the warranty on this co

My advice is to monitor your oil usage. If it's not in the tolerance figures then your wasting your time. If it is then happy days you will end up with a car that is superb once fixed!

My car has not got the oil level indicator screen (do Audi seal the dipstick?) I don't like waiting for the oil light to come on, usually something bad has happened by then. Even under test situations I would like to monitor the oil manually.
By the way, I am new to this forum, how do I start a new thread without tagging it onto someone else's thread?????

 

[ScottishA4B9]

Has Audi extended the warranty on this co

My car has not got the oil level indicator screen (do Audi seal the dipstick?) I don't like waiting for the oil light to come on, usually something bad has happened by then. Even under test situations I would like to monitor the oil manually.
By the way, I am new to this forum, how do I start a new thread without tagging it onto someone else's thread?????

All b8's have the oil indicator in the MMI.

 

[Opec]

All b8's have the oil indicator in the MMI.

How do I access it? I have been through the manual and scrolled through the On-board computer, still cannot find it.
Its a 2010 TTS. Sorry for my ignorance, what is a b8?

 

[ScottishA4B9]

How do I access it? I have been through the manual and scrolled through the On-board computer, still cannot find it.
Its a 2010 TTS. Sorry for my ignorance, what is a b8?

Ah ok. A b8 is an A4. Try posting in the TT section and somebody should be able to help.

 

[Garfybeds]

If you don't have a dipstick, then you will have an oil reading on your screen somewhere. If they have sent you in for an oil test, your engine is in the range that may have problems. Do the test, and if it fails, they will rebuild your engine (unless you have had it serviced by cowboys for most of its life)

 

[Opec]

Good point, they have suggested I take it in for the test. I suppose if it was outside of the range, customer services would have said.
I will ask about the oil level indicator on the TT forum. I think it only has the oil temperature and pressure on the screen.

 

[-Ju-]

I have a 59 plate S3 with the cdl engine and mine likes to drink a bit of oil, however it's probably half what the Audi tolerance is.
It's a bind having to keep checking and filling up and not what a premium brand / premium price car should be like but on a positive spin the oil does stay fresh!

 

[lgooch]

So I have had the fix done but oil consumption is still a bit of an issue. I get around 2000 miles to a litre. Just bought a brand new set of tail pipe trims and this is the state of them after 15 miles. I am still under warranty for the fix but the car is 7 years old with 40k on it with full Audi history and bought from Audi. If you were me what would you do ?

 

[lgooch]

Forgot to add pic

 

[J. Williams]

Hi all,

I've just signed up to this forum after spending an hour reading through everything. I have a 2011 A5 S-Line TFSI with 51k miles. I am currently awaiting to be told whether Audi will be paying for/contributing towards the stage 2 replacement of piston rings and con rods. I have only had the car 2 months frustratingly and brought the car privately.

The car has had 4 services in 5 years, 1 Audi and 3 non Audi. There was a 2 year and 26k gap between the 1st and 2nd service. Audi Worcester did not charge me for the oil consumption test. With the service history not being full Audi and with the 2 year gap will this be an issue in them not paying for ALL the repairs???

I have read a real mixture of reviews with some people with high mileage, remaps, part service history etc and still having everything paid for while some being asked to pay most/all the bill themselves? Since post BBC watchdog last June are Audi, due to negative media pressure, now being more lenient to paying for repairs than they were before?

If they do contact me and tell me they are only contributing a small amount what is your advice for me to do? Tell them I will contact Audi customer care to complain?

I did get out a warranty direct extra care policy on the car but after speaking to one of their advisor's I'm not convinced my warranty will cover costs if Audi doesn't, which makes me think what was the point in getting the warranty out in the first place?!

Look forward to hearing from anybody who can shed any light on this as its been stressing me out all week thinking about if I have to spend £1000's on a car I just paid £15k for a few months ago..

Thanks,

Jon.

 

[Garfybeds]

Hi all,

I've just signed up to this forum after spending an hour reading through everything. I have a 2011 A5 S-Line TFSI with 51k miles. I am currently awaiting to be told whether Audi will be paying for/contributing towards the stage 2 replacement of piston rings and con rods. I have only had the car 2 months frustratingly and brought the car privately.

The car has had 4 services in 5 years, 1 Audi and 3 non Audi. There was a 2 year and 26k gap between the 1st and 2nd service. Audi Worcester did not charge me for the oil consumption test. With the service history not being full Audi and with the 2 year gap will this be an issue in them not paying for ALL the repairs???

I have read a real mixture of reviews with some people with high mileage, remaps, part service history etc and still having everything paid for while some being asked to pay most/all the bill themselves? Since post BBC watchdog last June are Audi, due to negative media pressure, now being more lenient to paying for repairs than they were before?

If they do contact me and tell me they are only contributing a small amount what is your advice for me to do? Tell them I will contact Audi customer care to complain?

I did get out a warranty direct extra care policy on the car but after speaking to one of their advisor's I'm not convinced my warranty will cover costs if Audi doesn't, which makes me think what was the point in getting the warranty out in the first place?!

Look forward to hearing from anybody who can shed any light on this as its been stressing me out all week thinking about if I have to spend £1000's on a car I just paid £15k for a few months ago..

Thanks,

Jon.

Jon

Firsty be sure you have a car that has the potential to be fantastic. You just need to get it there.

The evidence seems to be that since the BBC Watchdog programme, Audi have asked for far fewer people to pay for work to be done.

In fact, be aware, it is the dealer that is the initial decider in this. They go on the history of their knowledge of the situation, and this seems to differ from one dealer to another. The dealer has to make a claim to Audi UK for part of the cost of the repair, excluding any profit margin that they would make on that type of work.

Read the post recently which details the letter sent to all dealers on how to handle this problem. Audi UK's directive is that they must not be seen to profit from this problem, while keeping their customers happy. Not all dealers appear to have read this directive.

There are many posts recently where the dealer has suggested that a contribution may need to be made to the cost of the fix, then when the customer contacts Audi UK about it, miraculously, the charge gets dropped. I always live by the adage - if cars that have full Audi service history require fixing after warranty, why would you exclude those that do not have an Audi service history - if "perfect servicing" can lead to the problem, why would it be excluded on the basis of "imperfect service history".

Go with the flow and only worry about it if the dealer starts to suggest payment. If they do, contact Audi UK and ask them to get involved - believe me, they do have a strong influence on the actions of the dealer. My dealer was quite direct - if the car fails the test, the car gets fixed. Ironically, they then asked me for my service history details to "determine if they could pay for it" - this was after they had done the fix and handed the car back to me, so any chance to get me to pay had passed.

Once fixed, most cars are as good as a new one - with an engine that has not only been rebuilt, but rebuilt by hand rather than machine. Mine was fixed in September, and I have not had to add a drop of oil since.

Good luck in sorting your car