2.0 TFSI Known Oil Consumption problem - 2015 ongoing thread (2009-2011 models)

RyanDunc

Registered User
Definitely Audi UK that are the decision makers as I think most Audi dealerships are franchises (I might be wrong), Cardiff Audi is certainly a franchise. It's a really difficult situation and it leaves a real bitter taste in your mouth that such a major and prestigious car manufacturer is effectively wiping they're hands of your problem. The age of your car and the low mileage that it has I think it's very unlikely that the chain just "jumped". They have already offered you some financial relief which suggests they know what caused it. Anymore news from that solicitor firm?

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Yes i would think it should be Audi uk that have final say. Been waiting since thursday for fone call from the person dealing with it, trying everyday to get a hold of her. No the solicitors advice was to get a better deal for myself and use the court case lost in America as proof that they are at fault. Just actually getting someone who can give me answers is the problem.
 

CHEZ

moderately amusing
Supporter
Quick update,
Car failed officially the consumption test, handed over my service history and invoices for oil and service items from tps to be forwarded on to audi UK.
Topped car up with oil and drove home.
20 minutes later I received a phone call saying audi will foot the bill 100% and booked car in 4 weeks time for repair.
I am absolutely delighted to be honest and was half expecting a struggle like some others have experienced.
I am guessing my phone call to audi UK helped this a lot.
Cheers Mike for this thread, very very educational and beneficial!
 

T.Lloyd

Registered User
Ah good news mate!!! It's a relief isn't it!!! That was a quick decision too..... Maybe staring and punching your fist worked!!

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CHEZ

moderately amusing
Supporter
Ah good news mate!!! It's a relief isn't it!!! That was a quick decision too..... Maybe staring and punching your fist worked!!

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Yeah the punching my fist did it I reckon, or maybe the way I kissed the reception ladies hand when she tried to shake mine and the way I slapped her bum? I don't know but something worked!
 

T.Lloyd

Registered User
Smooth... I think the lady that dealt with me yesterday thought I was gonna volt the desk and smother her in thank you kisses but we settled on a fist bump.

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RyanDunc

Registered User
Hi R

I am the owner of the blue Audi A5 that needs a new engine due to tensioner failure. I know you are the manager of the service department at Audi Aberdeen and that you are aware of conversations between M and my father regarding my vehicle and that the only offer given to me for the engine replacement from yourselves being £9913.98 with only £3800.98 being footed by Audi.

This left me to investigate another route as this offer is never going to be an option for me as I do not have that amount of money to part with at one time. My other option was to get it sorted out-with Audi, but as you know a car that has had an engine replaced with a reconditioned engine would be hard to sell or keep its value and also this replacement engine could have the same problem and so this is no longer an option. As I looked more and more into the problem my car has suffered I see that its across the globe and has affected alot of peoples lives. I know you have nothing to do with manufacturing these engines but either do I and for people to be driving around (not knowing, like me) is really worrying.

I know Audi Uk and of course Audi as a whole are using loopholes to make owners contribute to the costs, for example full service history. Which I have never been asked to prove in order for Audi to contribute more to my repair, I was only made aware last week that this was an issue with my case. I would only need to show my invoices from my services to prove that the oil was to Audi standard. The argument I am faced against is that my car did not complete the "oil cosumption test" so it cannot be determined if that was in fact what caused it. I had in fact enquired about an oil consumption test just the week before as the vehicle had began to use a litre of oil every 200 miles which it wasn't doing weeks beforehand but unfortunately it was too late. If its not the engine guzzling the oil, what has caused this? A timing chain maintained, failing and completely destroying the engine, what could have stopped this? Doing a oil consumption test I was never made aware by recall had to be done on my vehicle!?

I apologise for the length of this email but this has gave me endless worry every night since I received the first and only offer from Audi. I feel that Audi have to rectify there design fault by letting owners know that this may be an issue. This is Audi's manufacturing fault not the owners. You buy an Audi in confidence that you will be looked after on and off the road.

As of monday I spoke with M and there seems to be alot of confusion between Audi Aberdeen and Audi UK as to who the responsibility sits with for the repair. I have now been waiting since Thursday for a call from my case advisor K, with at least 6 messages to contact me, so I thought whats the harm in contacting you directly as i have been dealing with the under-manager. Anything you can answer or find out for me would be brilliant. If could phone me tomorrow that I would be grateful as this matter has went on long enough and I would like to get it resolved as soon as possible and I am sure you feel the same. You can contact me on..

Regards

P.s Took names and numbers out just incase Only 1st initial incase use think its a script for james bond
 
Hi R

I am the owner of the blue Audi A5 that needs a new engine due to tensioner failure. I know you are the manager of the service department at Audi Aberdeen and that you are aware of conversations between M and my father regarding my vehicle and that the only offer given to me for the engine replacement from yourselves being £9913.98 with only £3800.98 being footed by Audi.

This left me to investigate another route as this offer is never going to be an option for me as I do not have that amount of money to part with at one time. My other option was to get it sorted out-with Audi, but as you know a car that has had an engine replaced with a reconditioned engine would be hard to sell or keep its value and also this replacement engine could have the same problem and so this is no longer an option. As I looked more and more into the problem my car has suffered I see that its across the globe and has affected alot of peoples lives. I know you have nothing to do with manufacturing these engines but either do I and for people to be driving around (not knowing, like me) is really worrying.

I know Audi Uk and of course Audi as a whole are using loopholes to make owners contribute to the costs, for example full service history. Which I have never been asked to prove in order for Audi to contribute more to my repair, I was only made aware last week that this was an issue with my case. I would only need to show my invoices from my services to prove that the oil was to Audi standard. The argument I am faced against is that my car did not complete the "oil cosumption test" so it cannot be determined if that was in fact what caused it. I had in fact enquired about an oil consumption test just the week before as the vehicle had began to use a litre of oil every 200 miles which it wasn't doing weeks beforehand but unfortunately it was too late. If its not the engine guzzling the oil, what has caused this? A timing chain maintained, failing and completely destroying the engine, what could have stopped this? Doing a oil consumption test I was never made aware by recall had to be done on my vehicle!?

I apologise for the length of this email but this has gave me endless worry every night since I received the first and only offer from Audi. I feel that Audi have to rectify there design fault by letting owners know that this may be an issue. This is Audi's manufacturing fault not the owners. You buy an Audi in confidence that you will be looked after on and off the road.

As of monday I spoke with M and there seems to be alot of confusion between Audi Aberdeen and Audi UK as to who the responsibility sits with for the repair. I have now been waiting since Thursday for a call from my case advisor K, with at least 6 messages to contact me, so I thought whats the harm in contacting you directly as i have been dealing with the under-manager. Anything you can answer or find out for me would be brilliant. If could phone me tomorrow that I would be grateful as this matter has went on long enough and I would like to get it resolved as soon as possible and I am sure you feel the same. You can contact me on..

Regards

P.s Took names and numbers out just incase Only 1st initial incase use think its a script for james bond

I can't believe owners are still being treated this way. Surely Audi should be repairing all cars for free irrespective of the circumstance.

It had a major impact on me.

The final straw was when 6 months later I had to replace 3 out of the 4 shock absorbers because they were leaking. The car was only 4 years old. I almost had a mild case of Tourette's in the middle of the garage when the sales rep asked if I had been driving the car off road. 3 months later the car was sold!


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CHEZ

moderately amusing
Supporter
[QUOTE="Crazyfool, post: 2758953, member: 18011

It had a major impact on me.

The final straw was when 6 months later I had to replace 3 out of the 4 shock absorbers because they were leaking. The car was only 4 years old. I almost had a mild case of Tourette's in the middle of the garage when the sales rep asked if I had been driving the car off road. 3 months later the car was sold!


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I lol'd at that because I have a potty mouth
Working in a factory all day with grumpy old men regularly brings out my tourretes.
It's not professional apparently....
 

T.Lloyd

Registered User
I've had the call to inform me that my rebuild is complete. However, not completely free of charge as I needed a new water pump. The garage said it was best to do it now while the engine was out as there would be no labour charges. I'm hoping I'll notice a difference

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I've had the call to inform me that my rebuild is complete. However, not completely free of charge as I needed a new water pump. The garage said it was best to do it now while the engine was out as there would be no labour charges. I'm hoping I'll notice a difference

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Yep, water pump failed within the first year of ownership!


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T.Lloyd

Registered User
Fantastic isn't. I'm not sure that if my next motor vehicle purchase will be an Audi. Gonna get the most out of the rebuild tho

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Never thought I'd ever see myself do it at this time in my life, but it should have been a 3.0T A6 Quattro S-Line, and instead it's an E350 AMG Sport. tell you what, I'm really happy!; Just wish it had 4 wheel drive!


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T.Lloyd

Registered User
Oofff!!! Nice! I'm a long way off changing mine. Despite its issue I do love it. It's nothing special but it drives nice it's got a kick when you need it and when I've used a clay bar and then waxed it it looks awesome.

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That's what's so disappointing. Audi's look so nice, but I just don't trust their build quality.


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ScottishA4B9

Registered User
Make sure everybody that is getting their engines replaced that you get new cambelt tensioner a as there is a well known manufacturing fault with those as well!

As regards to build quality, Audis are no worse than BMW's. They still suffer manufacturing and design defects as well. At least they are alot better built than Jags and Mercs!
 

T.Lloyd

Registered User
Just got home after picking my A4 from Cardiff Audi. As nice as it was driving a 16 plate A3 sportback etc for a week, I pulled up in the car park saw my A4, all valeted and sparkling waiting for me and it looked amazing! Just driven it home and I know it sounds sad chaps, but I wouldn't be without it now! Stunning!

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S11M

Registered User
Here's a new one for you. Had the repair done and picked the car up 31st may. On the way to work this morning the red "low oil pressure stop immediately" light came on, shut the car off, rang Blackburn audi at 7:30 and they picked the car up on a lorry by 9. Spoke to them at half 4 and unbelievably they said it was due to the oil pick up pipe being blocked with silicone!!! I can only assume this silicone has come from when the old sump was taken off and not cleaned properly or they put too much on when putting the sump back on and it's squeezed out when they have tightened it up and got inside the sump.

To say I'm not happy is an understatement. I've done around 300 miles since the repair and I am now concerned that this silicone may have been restricting the oil to the engine before it became fully blocked and caused damage. Also I believe the cam chain tensioner operates under the oil pressure therefore no pressure or reduced pressure prior to the light coming on will mean it's not been doing its job and potentially knocking the timing out as the chain would have been slack and not under tension.
 
Make sure everybody that is getting their engines replaced that you get new cambelt tensioner a as there is a well known manufacturing fault with those as well!

As regards to build quality, Audis are no worse than BMW's. They still suffer manufacturing and design defects as well. At least they are alot better built than Jags and Mercs!

Well if I start spending more than £1,000 a year on engine and other stupid repairs, I guess my Merc will be less reliable than my Audi, but for now of all the cars I've owned, my A4 was the worst. And I owned a Renault before I joined Audi!


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ScottishA4B9

Registered User
I had to get loads done on my BMW yet my Citroen was utterly reliable!

Sometimes you just get a bad car regardless of make. However with these TFSI's, it was just down to a badly designed engine rather than reliability.
 
Well I hope you all get a satisfactory result and continue to enjoy your cars, but for me the Audi brand has been severely tarnished.

This is my third Audi and the most reliable car I have ever owned. 20 years old in a couple of months and it's still going strong!

But like the sales manager said when I complained about my other two cars (B6 and B8)
57196eaffafc2096f0fb11ec9d009177.jpg
, 'They don't make them like they used to'




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Tfsi gone

Well-Known Member
Well I hope you all get a satisfactory result and continue to enjoy your cars, but for me the Audi brand has been severely tarnished.

This is my third Audi and the most reliable car I have ever owned. 20 years old in a couple of months and it's still going strong!

But like the sales manager said when I complained about my other two cars (B6 and B8)
57196eaffafc2096f0fb11ec9d009177.jpg
, 'They don't make them like they used to'




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Stu,
Great choice of Audi! I still think my cab below was the best built too..
As for future ownership I will certainly be moving away from Audi unfortunately due to the way I was treated over this oil burning fiasco!
Looking for a certain vehicle that does 0-60 in 2.7 secs..
image.jpeg
 
Stu,
Great choice of Audi! I still think my cab below was the best built too..
As for future ownership I will certainly be moving away from Audi unfortunately due to the way I was treated over this oil burning fiasco!
Looking for a certain vehicle that does 0-60 in 2.7 secs..
View attachment 94303

Nice! Is that the S2? Ours is the V6

I just got fed up. Because the sales manager knew me so well, he didn't b-sh** me. The problem was, whenever I took the car to the garage, he used to say 'Another common Audi fault I'm afraid' then proceed to screw me for over £1k!


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Keydogg

Registered User
Well partially good news for me.

Audi have agreed to completely cover the cost of an engine rebuild for me, and this is with sketchy service history:
  • First service minor 12k Main dealer
  • Second service minor 24k Main dealer
  • Third service major 36k local garage
  • Fourth service major 53k local garage
All I had to do was show proof of the services and one of the garages had to state on letter headed paper what oil they used because it wasn't shown on the invoice (the other three were). Once Audi reviewed this they have said they are covering the full cost - yey!

Now I've asked them about the tensioner and they've said they won't cover the cost of this, and they have now emailed me back saying it will be £599 to change the cambelt and water pump. Wtf. I've asked for some clarification since I was asking about the tensioner only, and it's a ****** cam chain not a belt, lol.
 

Glen Atkins

Registered User
It is known that the petrol 180/211bhp A4/5/Q5 can use very excessive amounts of oil (but apparently excessive is above 0.5 litres per 1000 km as per handbook, or 621 miles by my previous consumption test). Now is the time to get this known problem sorted! Eventually the excessive oil consumption will foul the spark plugs leading to misfires, normally misfiring on cylinder 2. If you are experiencing this heavy oil burning either carry on as if you own an oil field or get it fixed now....

There have been numerous advertised fixes but it will only be cured by the figment of new piston rings. Forget a PCV and software update, the car needs 20 hours Audi labour to rebuild the engine. An easy way to diagnose apart from marrying an oil sheiks daughter is to check ur exhaust tips. If their black and you remember it's not a TDI you know it's a problem!

Audi are slowly admitting by ways of their 'Goodwill' contribution and paying the lot. Normally it's around £5-6k for the rebuild, however you may need full service history.

Also Audi US North America lost a law suit against this problem!

Please feel free to reply if you own any of these great engines exhibiting this oil consumption dilemma! Once fixed IT is a fantastic high performance engine!!! There's plenty of us who have had and are going through this repair. Just look at crazy fools previous thread on the B8 A4 platform. This will be a watchdog/quiet recall very soon...... And will not be going away!

Audi do review these threads! If you have the above problem, please comment and let's get the Audi springs recoiling further.....

Having major problems with my case been offered 90% because car was serviced in Ireland and do not have type of oil used in service and garage does not have breakdown of oils used but have confirmed they use the correct grade on phone and being in uk can't pop over to see garage in person

Car has been serviced more then needed and Audi uk are now saying I should not believe everything I read on the internet including this forum and won't take my case any further

Audi wearside won't give me exact figure for repair anywhere between 500 and over 1000 anyone got any advice bit shocked I was told people are not telling truth about settlements and no one without full Audi service history has had 100% claim

They talked to a claim advisor who handled my case whilst I was on phone which took all of 10 seconds so very frustrated about the whole situation and being told basically tough that's it any recommendations on next steps I could take would be greatly appreciated
 

Garfybeds

Registered User
Well partially good news for me.

Audi have agreed to completely cover the cost of an engine rebuild for me, and this is with sketchy service history:
  • First service minor 12k Main dealer
  • Second service minor 24k Main dealer
  • Third service major 36k local garage
  • Fourth service major 53k local garage
All I had to do was show proof of the services and one of the garages had to state on letter headed paper what oil they used because it wasn't shown on the invoice (the other three were). Once Audi reviewed this they have said they are covering the full cost - yey!

Now I've asked them about the tensioner and they've said they won't cover the cost of this, and they have now emailed me back saying it will be £599 to change the cambelt and water pump. Wtf. I've asked for some clarification since I was asking about the tensioner only, and it's a ****** cam chain not a belt, lol.





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Garfybeds

Registered User
Exactly. It's a cam chain. My garage changed the tensioner as part of the repair


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rum4mo

Registered User
Anyone out there think that changing the water pump is a good idea, I'm just trying to help someone out there from needing to find more money if the pump needs changing later on?

Edit:- I'm okay with being told I'm wrong!
 
P

pummell1234

Guest
Hi folks
been really helpful reading through all your comments, I recently bought a 58 plate a4, i absolutely love it but as you can guess what i'm going to say next the oil consumption started to concern me. At this point after researching I found I was with all you guys and sharing this major problem! It is in for the oil consumption test next week so all I can do is wait and prey at this point! My question is this though.... it has a full service history mainly completed by Audi, only two services were not one of which was completed by Jaguar.... and the most recent by the guy I bought the car from. I'm really worried that they will use this against me and wondered if any of you have any advice or comforting words regarding this!
As I said I am terrified as at this point I genuinely don't have the money to pay for any work to get it fixed!
hopefully the audi gods are kind :/
 

Keydogg

Registered User
SUCCESS!

My 2010 1.8 TFSI A4 has been fully repaired completely free of charge by Hull Audi. I picked it up on Friday and there is no smoke coming from the exhaust like before, when I put my foot down it is completely clean unlike previously when it looked like I was driving a diesel. They advised me (which I have got in writing) that the cam chain tensioner did not need replacing, even thought I offered to pay the £45 for the part. If anything adverse happens because of this at least I have it in writing that the mechanic advised was fine.

The engine sounds a lot tighter which is great, and obviously having no smoke issues makes me extremely relieved! I'm going to run it back in for 1000 miles and then look at getting a remap (this was my original plan to get but ended up waiting due to this problem). Happy chappy!

Hi folks
been really helpful reading through all your comments, I recently bought a 58 plate a4, i absolutely love it but as you can guess what i'm going to say next the oil consumption started to concern me. At this point after researching I found I was with all you guys and sharing this major problem! It is in for the oil consumption test next week so all I can do is wait and prey at this point! My question is this though.... it has a full service history mainly completed by Audi, only two services were not one of which was completed by Jaguar.... and the most recent by the guy I bought the car from. I'm really worried that they will use this against me and wondered if any of you have any advice or comforting words regarding this!
As I said I am terrified as at this point I genuinely don't have the money to pay for any work to get it fixed!
hopefully the audi gods are kind :/

Don't worry, if you look at my post above you'll see my service history was sketchy but once I had forwarded on proof of what oil was used in each service they were happy!
 

CHEZ

moderately amusing
Supporter
Result mate, happy for you, and you have exactly the same plan as me regarding the run in then the map.
Mine is in tomorrow morning for a week, they told me the tensioner is included when I quizzed them about it but I was not convinced by there detail to be honest.
I will force the issue tomorrow when I drop it off and may ask for a written statement like you did.
 

CHEZ

moderately amusing
Supporter
Quick rather giddy update.
I dropped car off Monday morning, received a phone call this morning to be told...........


We are replacing the full engine........

Anybody else had this?
 

Keydogg

Registered User
Quick rather giddy update.
I dropped car off Monday morning, received a phone call this morning to be told...........


We are replacing the full engine........

Anybody else had this?
Sounds strange. Was it some sales person who doesn't know what they're talking about do you think?

P.S. I treat my A4 to some new tailpipe tips last week, now that it's fixed, I think they look great!

IMG_20160714_124423.jpg


IMG_20160714_124429.jpg
 

CHEZ

moderately amusing
Supporter
Just to confirm, I rang today to check how things are going, they confirmed that on inspection of the cylinder bores, they were scored and out of tolerance to warrant replacement pistons so a new engine was given the go ahead by audi UK.
I asked weather this was just the block and pistons and was told it was a full engine, block, bottom end, timing chain, top end with cams, water pump, etc so all in all pretty much a brand new engine minus ancillaries.
It landed in England this morning and should be getting fitted tomorrow.
 

Garfybeds

Registered User
Sounds strange. Was it some sales person who doesn't know what they're talking about do you think?

P.S. I treat my A4 to some new tailpipe tips last week, now that it's fixed, I think they look great!

View attachment 97268

View attachment 97269

I was looking at doing the same but wondered how they came off. I can't see any bolts to remove them


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