Yes i would think it should be Audi uk that have final say. Been waiting since thursday for fone call from the person dealing with it, trying everyday to get a hold of her. No the solicitors advice was to get a better deal for myself and use the court case lost in America as proof that they are at fault. Just actually getting someone who can give me answers is the problem.Definitely Audi UK that are the decision makers as I think most Audi dealerships are franchises (I might be wrong), Cardiff Audi is certainly a franchise. It's a really difficult situation and it leaves a real bitter taste in your mouth that such a major and prestigious car manufacturer is effectively wiping they're hands of your problem. The age of your car and the low mileage that it has I think it's very unlikely that the chain just "jumped". They have already offered you some financial relief which suggests they know what caused it. Anymore news from that solicitor firm?
Sent from my E2303 using Tapatalk
Ah good news mate!!! It's a relief isn't it!!! That was a quick decision too..... Maybe staring and punching your fist worked!!
Sent from my E2303 using Tapatalk
I am the owner of the blue Audi A5 that needs a new engine due to tensioner failure. I know you are the manager of the service department at Audi Aberdeen and that you are aware of conversations between M and my father regarding my vehicle and that the only offer given to me for the engine replacement from yourselves being £9913.98 with only £3800.98 being footed by Audi.
This left me to investigate another route as this offer is never going to be an option for me as I do not have that amount of money to part with at one time. My other option was to get it sorted out-with Audi, but as you know a car that has had an engine replaced with a reconditioned engine would be hard to sell or keep its value and also this replacement engine could have the same problem and so this is no longer an option. As I looked more and more into the problem my car has suffered I see that its across the globe and has affected alot of peoples lives. I know you have nothing to do with manufacturing these engines but either do I and for people to be driving around (not knowing, like me) is really worrying.
I know Audi Uk and of course Audi as a whole are using loopholes to make owners contribute to the costs, for example full service history. Which I have never been asked to prove in order for Audi to contribute more to my repair, I was only made aware last week that this was an issue with my case. I would only need to show my invoices from my services to prove that the oil was to Audi standard. The argument I am faced against is that my car did not complete the "oil cosumption test" so it cannot be determined if that was in fact what caused it. I had in fact enquired about an oil consumption test just the week before as the vehicle had began to use a litre of oil every 200 miles which it wasn't doing weeks beforehand but unfortunately it was too late. If its not the engine guzzling the oil, what has caused this? A timing chain maintained, failing and completely destroying the engine, what could have stopped this? Doing a oil consumption test I was never made aware by recall had to be done on my vehicle!?
I apologise for the length of this email but this has gave me endless worry every night since I received the first and only offer from Audi. I feel that Audi have to rectify there design fault by letting owners know that this may be an issue. This is Audi's manufacturing fault not the owners. You buy an Audi in confidence that you will be looked after on and off the road.
As of monday I spoke with M and there seems to be alot of confusion between Audi Aberdeen and Audi UK as to who the responsibility sits with for the repair. I have now been waiting since Thursday for a call from my case advisor K, with at least 6 messages to contact me, so I thought whats the harm in contacting you directly as i have been dealing with the under-manager. Anything you can answer or find out for me would be brilliant. If could phone me tomorrow that I would be grateful as this matter has went on long enough and I would like to get it resolved as soon as possible and I am sure you feel the same. You can contact me on..
P.s Took names and numbers out just incase Only 1st initial incase use think its a script for james bond
I've had the call to inform me that my rebuild is complete. However, not completely free of charge as I needed a new water pump. The garage said it was best to do it now while the engine was out as there would be no labour charges. I'm hoping I'll notice a difference
Sent from my E2303 using Tapatalk
Make sure everybody that is getting their engines replaced that you get new cambelt tensioner a as there is a well known manufacturing fault with those as well!
As regards to build quality, Audis are no worse than BMW's. They still suffer manufacturing and design defects as well. At least they are alot better built than Jags and Mercs!
Well I hope you all get a satisfactory result and continue to enjoy your cars, but for me the Audi brand has been severely tarnished.
This is my third Audi and the most reliable car I have ever owned. 20 years old in a couple of months and it's still going strong!
But like the sales manager said when I complained about my other two cars (B6 and B8), 'They don't make them like they used to'
Sent from my iPhone using Tapatalk
Great choice of Audi! I still think my cab below was the best built too..
As for future ownership I will certainly be moving away from Audi unfortunately due to the way I was treated over this oil burning fiasco!
Looking for a certain vehicle that does 0-60 in 2.7 secs..
View attachment 94303
It is known that the petrol 180/211bhp A4/5/Q5 can use very excessive amounts of oil (but apparently excessive is above 0.5 litres per 1000 km as per handbook, or 621 miles by my previous consumption test). Now is the time to get this known problem sorted! Eventually the excessive oil consumption will foul the spark plugs leading to misfires, normally misfiring on cylinder 2. If you are experiencing this heavy oil burning either carry on as if you own an oil field or get it fixed now....
There have been numerous advertised fixes but it will only be cured by the figment of new piston rings. Forget a PCV and software update, the car needs 20 hours Audi labour to rebuild the engine. An easy way to diagnose apart from marrying an oil sheiks daughter is to check ur exhaust tips. If their black and you remember it's not a TDI you know it's a problem!
Audi are slowly admitting by ways of their 'Goodwill' contribution and paying the lot. Normally it's around £5-6k for the rebuild, however you may need full service history.
Also Audi US North America lost a law suit against this problem!
Please feel free to reply if you own any of these great engines exhibiting this oil consumption dilemma! Once fixed IT is a fantastic high performance engine!!! There's plenty of us who have had and are going through this repair. Just look at crazy fools previous thread on the B8 A4 platform. This will be a watchdog/quiet recall very soon...... And will not be going away!
Audi do review these threads! If you have the above problem, please comment and let's get the Audi springs recoiling further.....
Well partially good news for me.
Audi have agreed to completely cover the cost of an engine rebuild for me, and this is with sketchy service history:
All I had to do was show proof of the services and one of the garages had to state on letter headed paper what oil they used because it wasn't shown on the invoice (the other three were). Once Audi reviewed this they have said they are covering the full cost - yey!
- First service minor 12k Main dealer
- Second service minor 24k Main dealer
- Third service major 36k local garage
- Fourth service major 53k local garage
Now I've asked them about the tensioner and they've said they won't cover the cost of this, and they have now emailed me back saying it will be £599 to change the cambelt and water pump. Wtf. I've asked for some clarification since I was asking about the tensioner only, and it's a ****** cam chain not a belt, lol.
been really helpful reading through all your comments, I recently bought a 58 plate a4, i absolutely love it but as you can guess what i'm going to say next the oil consumption started to concern me. At this point after researching I found I was with all you guys and sharing this major problem! It is in for the oil consumption test next week so all I can do is wait and prey at this point! My question is this though.... it has a full service history mainly completed by Audi, only two services were not one of which was completed by Jaguar.... and the most recent by the guy I bought the car from. I'm really worried that they will use this against me and wondered if any of you have any advice or comforting words regarding this!
As I said I am terrified as at this point I genuinely don't have the money to pay for any work to get it fixed!
hopefully the audi gods are kind :/
Sounds strange. Was it some sales person who doesn't know what they're talking about do you think?Quick rather giddy update.
I dropped car off Monday morning, received a phone call this morning to be told...........
We are replacing the full engine........
Anybody else had this?