Hi
need some genuine advice/help regarding my consumer rights and the 14 day cooling off period, the whole deal was done online paid deposit etc online ,signed docs online (have a email trail) went to go and pick the car up and was told to sign documents again under duress I signed them.
but when speaking to the finance house they have come back with that the dealer has made a mistake on the forms and that I am within my rights to cancel in 14 days (have in email) ( there's no cancellation form in my welcome pack/never received one and that the senior management would send one out via email to me ) fast forward today the dealership general sales manager has called me saying that I am not a regulated customer and I won't be able to cancel the lease and that the finance house advisors are low level and don't know what they are talking about because I signed docs onsite
I have it in email from the advisor saying that I can cancel the lease as I am within the 14 days cancellation period although they won't send me an email out confirming that the dealer has made a mistake and checked the wrong box?
any help or suggestions would be much appreciated it ?
need some genuine advice/help regarding my consumer rights and the 14 day cooling off period, the whole deal was done online paid deposit etc online ,signed docs online (have a email trail) went to go and pick the car up and was told to sign documents again under duress I signed them.
but when speaking to the finance house they have come back with that the dealer has made a mistake on the forms and that I am within my rights to cancel in 14 days (have in email) ( there's no cancellation form in my welcome pack/never received one and that the senior management would send one out via email to me ) fast forward today the dealership general sales manager has called me saying that I am not a regulated customer and I won't be able to cancel the lease and that the finance house advisors are low level and don't know what they are talking about because I signed docs onsite
I have it in email from the advisor saying that I can cancel the lease as I am within the 14 days cancellation period although they won't send me an email out confirming that the dealer has made a mistake and checked the wrong box?
any help or suggestions would be much appreciated it ?